IT-konflikter - årsag og håndtering - Dansk IT

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Kim G. Hansen

Præsentation på dansk om årsager og håndtering af IT-tvister for IT-jura-netværk i Dansk IT - af advokat Kim G. Hansen

Derecho

IT-konflikter – årsag og
håndtering
Dansk IT – IT og jura-Netværk – 15. November 2017

2
Plan
Årsager
Hvad er årsagerne til konflikterne? (en
uvidenskabelig, subjektiv empiri)
Proaktive tiltag
Hvad kan man gøre på forhånd for at
undgå eller håndtere konflikter?
Håndtering
Hvordan håndterer man konflikten, når
den er der?
Tvisteløsning
Hvilke muligheder er der for tvisteløsning
og hvad gør man i praksis?

3
Årsager
• manglende levering
• manglende forventningsafstemning i kontrakten
• ubalanceret kontrakt – risici er forkert fordelt
• manglende forståelse for kontraktens funktion – ”skal man
leve op til kontrakten”?
• dårlig, uklar kommunikation – ”konflikt”skyhed
• manglende rettidig reaktion – i forhold til kunde og
samarbejdspartnere

4
Proaktive tiltag
• inddrag de rigtige ressourcer
• afstem forventninger
• fordel risici efter parternes respektive evne til at bære dem
• lav en ansvars- og grænsefladematrix
• lav en balanceret, klar kontrakt
• implementer kontrakten i de respektive organisationer
• følg op på kontrakten
• reagér

5
Proaktive tiltag
• kommunikér klart og kontant – vær ikke bange for
”konflikten”
• sørg for, at der er passende eskalerings- og
tvisteløsningsmuligheder
• sæt dig i din medkontrahents sted

6
Håndtering
• forfølg incidenten og find dens root cause
• kommunikér klart og kontant
• reagér/reklamér
• inddrag jurister
• referér til kontrakten
• sørg for skriftlighed
• eskalér
• brug lettilgængelige tvisteløsningsmuligheder
• husk at resultater danner præcedens

7
Tvisteløsning
• eskalation internt
• brug af eksterne rådgivere (”uformelt”)
• tekniske/juridiske eksperter (D17 punkt 44.3)
• mediation (D17 punkt 44.4)
• voldgift (D17 punkt 44.5)
• almindelig domstol? (ekspertdommer, jfr. RPL § 20)

CONTACT :
kgh@integralaw.dk
PHONE : +45 7020 7427ADDRESS : Kongens Nytorv
28, 2., 1150 København K
WEB : www.integralaw.dk
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IT-konflikter - årsag og håndtering - Dansk IT

1. IT-konflikter – årsag og håndtering Dansk IT – IT og jura-Netværk – 15. November 2017

2. 2 Plan Årsager Hvad er årsagerne til konflikterne? (en uvidenskabelig, subjektiv empiri) Proaktive tiltag Hvad kan man gøre på forhånd for at undgå eller håndtere konflikter? Håndtering Hvordan håndterer man konflikten, når den er der? Tvisteløsning Hvilke muligheder er der for tvisteløsning og hvad gør man i praksis?

3. 3 Årsager • manglende levering • manglende forventningsafstemning i kontrakten • ubalanceret kontrakt – risici er forkert fordelt • manglende forståelse for kontraktens funktion – ”skal man leve op til kontrakten”? • dårlig, uklar kommunikation – ”konflikt”skyhed • manglende rettidig reaktion – i forhold til kunde og samarbejdspartnere

4. 4 Proaktive tiltag • inddrag de rigtige ressourcer • afstem forventninger • fordel risici efter parternes respektive evne til at bære dem • lav en ansvars- og grænsefladematrix • lav en balanceret, klar kontrakt • implementer kontrakten i de respektive organisationer • følg op på kontrakten • reagér

5. 5 Proaktive tiltag • kommunikér klart og kontant – vær ikke bange for ”konflikten” • sørg for, at der er passende eskalerings- og tvisteløsningsmuligheder • sæt dig i din medkontrahents sted

6. 6 Håndtering • forfølg incidenten og find dens root cause • kommunikér klart og kontant • reagér/reklamér • inddrag jurister • referér til kontrakten • sørg for skriftlighed • eskalér • brug lettilgængelige tvisteløsningsmuligheder • husk at resultater danner præcedens

7. 7 Tvisteløsning • eskalation internt • brug af eksterne rådgivere (”uformelt”) • tekniske/juridiske eksperter (D17 punkt 44.3) • mediation (D17 punkt 44.4) • voldgift (D17 punkt 44.5) • almindelig domstol? (ekspertdommer, jfr. RPL § 20)

8. CONTACT : kgh@integralaw.dk PHONE : +45 7020 7427ADDRESS : Kongens Nytorv 28, 2., 1150 København K WEB : www.integralaw.dk Diskussion

IT-konflikter - årsag og håndtering - Dansk IT

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