SlideShare una empresa de Scribd logo
1 de 8
Companies Suffer Without A Systematic
Outsourcing Approach
Fragmented Outsourcing Contracts Constitute A Complex Puzzle
Source: Forrester Research, Inc.
Integration Methodology for Outsourcing
Source: Forrester Research, Inc.

6 Basic Sourcing Models Cover Most Situations

3 Steps To Defining A Strategic Approach To
Outsourcing

IT Centralization & IT Archetype Shape Basic
Options

How A Typical Company Managed Forrester's
Three-Step Methodology

Select Sourcing Models That Fit Your
Foundations
Six Basic Sourcing Methods Cover All Situations
Source: Forrester Research, Inc.
Source: Forrester Research, Inc.
Six Basic Sourcing Methods Cover All Situations (Cont.)
3 Steps To Defining A Strategic Approach To
Outsourcing Approach
Source: Forrester Research, Inc.
IT Centralization & IT Archetype Shape Basic Options
Source: Forrester Research, Inc.
IT Centralization & IT Archetype Shape Basic Options
(Cont)
Source: lecture material from Hasan Cavusoglu

Solid Utility (Service Provider)
Provides cost-effective, reliable, standardized IT services

Trusted Partners (Facilitator)
Provides solutions to business functions’ needs

Partner Player (Enabler)
Provides unique and competitive solutions for
customers, suppliers, business functions
Select Sourcing Models That Fit Your Foundations
Source: Forrester Research, Inc.

Más contenido relacionado

Similar a Cathay Pacific Evaluation - 3 Steps To Defining A Strategic Approach To Outsourcing Approach

Introduction to Business and Data Analysis Undergraduate.pdf
Introduction to Business and Data Analysis Undergraduate.pdfIntroduction to Business and Data Analysis Undergraduate.pdf
Introduction to Business and Data Analysis Undergraduate.pdf
AbdulrahimShaibuIssa
 
Serving Information Needs of Knowledge Workers
Serving Information Needs of Knowledge WorkersServing Information Needs of Knowledge Workers
Serving Information Needs of Knowledge Workers
Debdoot Mukherjee
 
Spending Anlaysis
Spending AnlaysisSpending Anlaysis
Spending Anlaysis
mubarak2009
 

Similar a Cathay Pacific Evaluation - 3 Steps To Defining A Strategic Approach To Outsourcing Approach (20)

Reviewer Finder SIIA May 4 09
Reviewer Finder   SIIA May 4   09Reviewer Finder   SIIA May 4   09
Reviewer Finder SIIA May 4 09
 
Hackaton Moonshots - 06222023.pdf
Hackaton Moonshots - 06222023.pdfHackaton Moonshots - 06222023.pdf
Hackaton Moonshots - 06222023.pdf
 
Introduction to Business and Data Analysis Undergraduate.pdf
Introduction to Business and Data Analysis Undergraduate.pdfIntroduction to Business and Data Analysis Undergraduate.pdf
Introduction to Business and Data Analysis Undergraduate.pdf
 
BIS2311Topic1
BIS2311Topic1BIS2311Topic1
BIS2311Topic1
 
AI and ML Series - Leveraging Generative AI and LLMs Using the UiPath Platfor...
AI and ML Series - Leveraging Generative AI and LLMs Using the UiPath Platfor...AI and ML Series - Leveraging Generative AI and LLMs Using the UiPath Platfor...
AI and ML Series - Leveraging Generative AI and LLMs Using the UiPath Platfor...
 
Serving Information Needs of Knowledge Workers
Serving Information Needs of Knowledge WorkersServing Information Needs of Knowledge Workers
Serving Information Needs of Knowledge Workers
 
04 si(systems analysis and design )
04 si(systems analysis and design )04 si(systems analysis and design )
04 si(systems analysis and design )
 
Spending Anlaysis
Spending AnlaysisSpending Anlaysis
Spending Anlaysis
 
Technological Hpothesis Research Plan In The CRM Future1
Technological Hpothesis Research Plan In The CRM Future1Technological Hpothesis Research Plan In The CRM Future1
Technological Hpothesis Research Plan In The CRM Future1
 
Research for retail aspirants
Research for retail aspirantsResearch for retail aspirants
Research for retail aspirants
 
Sourcing Gurus Profile
Sourcing Gurus ProfileSourcing Gurus Profile
Sourcing Gurus Profile
 
SAD Introduction
SAD IntroductionSAD Introduction
SAD Introduction
 
Presentation to Analytics Network of the OR Society Nov 2020
Presentation to Analytics Network of the OR Society Nov 2020Presentation to Analytics Network of the OR Society Nov 2020
Presentation to Analytics Network of the OR Society Nov 2020
 
Movies recommendation system in R Studio, Machine learning
Movies recommendation system in  R Studio, Machine learning Movies recommendation system in  R Studio, Machine learning
Movies recommendation system in R Studio, Machine learning
 
Strategic Industry Analysis
Strategic Industry AnalysisStrategic Industry Analysis
Strategic Industry Analysis
 
Corporate Purchasing Leaders Challenged to Manage Interface With 40+ Software...
Corporate Purchasing Leaders Challenged to Manage Interface With 40+ Software...Corporate Purchasing Leaders Challenged to Manage Interface With 40+ Software...
Corporate Purchasing Leaders Challenged to Manage Interface With 40+ Software...
 
Research PaperUtilizing the unit lessons, textbook, and other outs.docx
Research PaperUtilizing the unit lessons, textbook, and other outs.docxResearch PaperUtilizing the unit lessons, textbook, and other outs.docx
Research PaperUtilizing the unit lessons, textbook, and other outs.docx
 
Win the contract aerospace drones is gaining visibility in
Win the contract aerospace drones is gaining visibility inWin the contract aerospace drones is gaining visibility in
Win the contract aerospace drones is gaining visibility in
 
Scalable HR Integrations for Better Data Analytics: Challenges & Solutions
Scalable HR Integrations for Better Data Analytics: Challenges & SolutionsScalable HR Integrations for Better Data Analytics: Challenges & Solutions
Scalable HR Integrations for Better Data Analytics: Challenges & Solutions
 
Institutional Identifiers internally and throughout the supply chain
Institutional Identifiers internally and throughout the supply chainInstitutional Identifiers internally and throughout the supply chain
Institutional Identifiers internally and throughout the supply chain
 

Más de Kimmy Chen

LIVEhouse.in OTT solution
LIVEhouse.in OTT solutionLIVEhouse.in OTT solution
LIVEhouse.in OTT solution
Kimmy Chen
 

Más de Kimmy Chen (19)

Shoplus thailand social e commerce tool
Shoplus thailand social e commerce toolShoplus thailand social e commerce tool
Shoplus thailand social e commerce tool
 
Shoplus
ShoplusShoplus
Shoplus
 
2小時 直播節目製作總監養成班
2小時 直播節目製作總監養成班 2小時 直播節目製作總監養成班
2小時 直播節目製作總監養成班
 
發現你的天才與舞台
發現你的天才與舞台發現你的天才與舞台
發現你的天才與舞台
 
Livehouse.in 直播影音趨勢
Livehouse.in 直播影音趨勢Livehouse.in 直播影音趨勢
Livehouse.in 直播影音趨勢
 
直播效益與趨勢
直播效益與趨勢直播效益與趨勢
直播效益與趨勢
 
LIVEhouse.in OTT solution
LIVEhouse.in OTT solutionLIVEhouse.in OTT solution
LIVEhouse.in OTT solution
 
分析工具面面觀 Wow
分析工具面面觀   Wow分析工具面面觀   Wow
分析工具面面觀 Wow
 
About www.100co.com.tw
About www.100co.com.twAbout www.100co.com.tw
About www.100co.com.tw
 
UDN新聞網 + Tagtoo標籤功聚合作案
UDN新聞網 + Tagtoo標籤功聚合作案UDN新聞網 + Tagtoo標籤功聚合作案
UDN新聞網 + Tagtoo標籤功聚合作案
 
SocialBuy Inc.
SocialBuy Inc. SocialBuy Inc.
SocialBuy Inc.
 
E-business Infrastructure and Security
E-business Infrastructure and SecurityE-business Infrastructure and Security
E-business Infrastructure and Security
 
B2 B Sc And Emarkets
B2 B Sc And EmarketsB2 B Sc And Emarkets
B2 B Sc And Emarkets
 
Changes Management - ACE case study
Changes Management - ACE case studyChanges Management - ACE case study
Changes Management - ACE case study
 
IT Outsourcing of Cathay Pacific
IT Outsourcing of Cathay PacificIT Outsourcing of Cathay Pacific
IT Outsourcing of Cathay Pacific
 
HOW’S THE ADVERTISING OPPORTUNTIESbe
HOW’S THE ADVERTISING OPPORTUNTIESbeHOW’S THE ADVERTISING OPPORTUNTIESbe
HOW’S THE ADVERTISING OPPORTUNTIESbe
 
Diversity Management in Financial Insitution
Diversity Management in Financial InsitutionDiversity Management in Financial Insitution
Diversity Management in Financial Insitution
 
What Diversity Means to Me
What Diversity Means to MeWhat Diversity Means to Me
What Diversity Means to Me
 
Introduction to Project Portfolio Management (PPM)
Introduction to Project Portfolio Management (PPM)Introduction to Project Portfolio Management (PPM)
Introduction to Project Portfolio Management (PPM)
 

Último

Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
lizamodels9
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 

Último (20)

The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 

Cathay Pacific Evaluation - 3 Steps To Defining A Strategic Approach To Outsourcing Approach

  • 1. Companies Suffer Without A Systematic Outsourcing Approach Fragmented Outsourcing Contracts Constitute A Complex Puzzle Source: Forrester Research, Inc.
  • 2. Integration Methodology for Outsourcing Source: Forrester Research, Inc.  6 Basic Sourcing Models Cover Most Situations  3 Steps To Defining A Strategic Approach To Outsourcing  IT Centralization & IT Archetype Shape Basic Options  How A Typical Company Managed Forrester's Three-Step Methodology  Select Sourcing Models That Fit Your Foundations
  • 3. Six Basic Sourcing Methods Cover All Situations Source: Forrester Research, Inc.
  • 4. Source: Forrester Research, Inc. Six Basic Sourcing Methods Cover All Situations (Cont.)
  • 5. 3 Steps To Defining A Strategic Approach To Outsourcing Approach Source: Forrester Research, Inc.
  • 6. IT Centralization & IT Archetype Shape Basic Options Source: Forrester Research, Inc.
  • 7. IT Centralization & IT Archetype Shape Basic Options (Cont) Source: lecture material from Hasan Cavusoglu  Solid Utility (Service Provider) Provides cost-effective, reliable, standardized IT services  Trusted Partners (Facilitator) Provides solutions to business functions’ needs  Partner Player (Enabler) Provides unique and competitive solutions for customers, suppliers, business functions
  • 8. Select Sourcing Models That Fit Your Foundations Source: Forrester Research, Inc.

Notas del editor

  1. In the past, companies have failed to consider all the factors that impact their outsourcing strategy. Opportunistic initiatives have led to fragmented outsourcing. (embrace the emerging technology) Focus on the cost! As a result, many find that outsourcing doesn't deliver the benefits they seek.To understand how firms plan their IT outsourcing strategy...
  2. As a IT manager or outsourcing professional need to help their firms overcome the poor strategic focus and outsourcing outcomes that happen commonly in companies. This requires a methodical approach to selecting the most efficient outsourcing scenario for each situation. This session will provide a basic guideline that you can take away and hopefully it gives you a better idea about choosing outsourcing model.
  3. 1.Global outsourcing: All layers of the IT landscape are globally outsourced to a single service provider. 2.Infrastructure outsourcing: The IT infrastructure is globally outsourced to a single service provider. Applications remain managed internally. 3.Vertical outsourcing: Vertical compounds of servers, middleware, and applications are outsourced. Very often, the process supported by the application is also outsourced: We call this business process outsourcing (BPO). 4. Best-of-breed outsourcing: A small set of applications, server, and middleware are outsourced to different service providers.
  4. 5. Infrastructure and vertical applications: The IT infrastructure is globally outsourced to a single service provider. Applications are outsourced by domain. Some applications remain managed internally. 6. Horizontal outsourcing This is a variant of model five but where all applications are outsourced to a single service provider.
  5. For an organized approach to selecting the relevant outsourcing model from these six basic options, there are two parameters concerning internal IT into three categories. Forrester advises buyers to consider the key factors in successive phases: 1. The IT group's structural issues dictate the shortlist of possible models. IT characteristics like the degree of IT centralization are the foundational issues that rule out some models and preselect others. Companies should not opt for a model before checking that it makes sense. 2. Staff availability for new projects influences the selection of a model. By considering the resource constraints and plans, buyers can adjust the targeted outsourcing model or eliminate some options. 3. IT context determines the implementation of the selected outsourcing model. The context for IT activities will underpin decisions about issues like which IT domains are unsuited for outsourcing — or which will require more preparatory work before applying an outsourcing approach.
  6. Forrester defined three models of IT organization: centralized, decentralized, and federated. Centralized model, all IT resources report to the CIO. In the decentralized model, autonomous IT structures report to their business units. In the federated model, the CIOs of the business units report to their director and the corporate CIO. Each of these models possesses its won distinct practices for decision cycles, reporting, autonomy or integration, and procurement. When setting an outsourcing strategy, IT organization attributes underpin the short listing of the different models.
  7. Companies cannot just consider the IT organizational approach, they need to assess their IT delivery structure and style. It’s called IT archetypes. Solid Utility:These IT departments work to provide available, cost-effective infrastructure and permanent access to applications. This limited role for IT occurs in a stable business process environment or at national or regional subsidiaries that only run systems. These IT shops often outsource some parts of the infrastructure and application maintenance; they also outsource most application development work. However, with limited vendor management skills in most cases, they may adopt only a partial version of model four (Best-of-breed outsourcing) This IT archetype tends to favor selective outsourcing on a vertical basis (model three). It might also consider infrastructure models five and six, provided that it has fully stabilized infrastructure management before transferring it to a service provider. Trusted Supplier. enterprise expects to have all the infrastructure capabilities of a Solid Utility, as well as managing application projects centrally and delivering them on time and within budget. This is the most common model among companies today. Businesses that operate with this IT archetype may seek external service support in any technical or vertical domain. As projects often have a large degree of autonomy, companies in this position prefer best-of-breed services firms. This leads many to prefer outsourcing model four, despite the complexities involved in managing multiple vendors. This model operates when IT is closely integrated with the business or contributes directly to product delivery — as with intangible products like retail banking services. Partner Player IT organizations must first master all the elements of the previous two models. In addition, they have the dimension of C-level expectations and are involved in business process design and support. This leads them to outsource routine tasks and highly process-centric operations. They also massively outsource application development and maintenance to concentrate on enterprise architecture and enterprise programs while retaining systems integration in-house.