A case study presentation focusing on how Compass Group have revolutionised the delivery of qualifications within their workplace, creating the Managed Qualification Service.

1. Elearning company of the year
Informal, curated, and personalised: Transforming
Qualifications with learning technology
The Managed Qualification Service
Sandra Warren-Smith Head of Education at Compass Group
Sarah Bell Account Director at City & Guilds Kineo

2. Combining our strengths
2 million awards
500 qualifications
Working with
leading brands
10,000 centres
8 countries
80 countries
150 blue chip
clients
Elearning company
of the year
Leading open source
LMS for enterprise
750,000 awards
Co-founded by Kineo
35,000 members
Over 70 Kineo
implementations
Management & Leadership

3. Challenges with traditional qualification delivery
• Can be time consuming and costly to deliver
• Lots of different systems, touch points, funding
rules
• Administration can be complicated
Q: Could Learning Technology help?
A: Let’s ask Compass Group….

4. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Who are we?
•
FTSE 100 Company with over 60k employees in
the UK&I
•
We are the global market leaders in providing
food and a range of support services to clients
around the world
•
Every day we serve a million meals, clean
thousands of square feet and protect hundreds of
businesses
•
We are currently the 10th largest employer
provider of apprenticeships through employer
funded contract
Winner of Excellence in the Production of Learning Content – Private Sector

5. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Our qualifications delivery
•
Provide the opportunity for 1500 employees to
gain a nationally recognised qualification
•
63% of achievers from last year’s programmes
remain with our business and progress by
enhancing their personal skill set and saleability
•
We spend circa £4m per year on the training and
development of our people
•
We will deliver 30,000 training days face to face
training each year in 2013
£4M
spend
per year
on L&D
30,000
face to face
days
Winner of Excellence in the Production of Learning Content – Private Sector

6. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Our commitment
We are committed to helping young people into work and closing the
skills gap;
•
800 14 – 16 year olds have learned basic cookery skills
through our Junior Chef Academy
•
Over 200 work placement opportunities to schools in 2014
•
Created 60 new job opportunities for 16 – 19 year olds through
our Chef Academy Apprenticeship Programme in 2014
Eight embedded apprenticeships including culinary, support services
and management to over 1500 people before 2015
Winner of Excellence in the Production of Learning Content – Private Sector

7. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Our challenge
•
Managing qualifications internally is complex
•
Administration and delivery was a paper
heavy, tough job with over 6 systems doing
separate jobs
•
Although the learning experience was good it was
traditional and wasn’t learner centric
•
Younger learners expect more from technology
•
We couldn’t increase the service without increasing
the headcount of the team
Winner of Excellence in the Production of Learning Content – Private Sector

8. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Our Aims with City & Guilds Kineo
•
To lead the way with an innovative and efficient pilot
•
Implement a blended, flexible programme of learning
that focused on giving learners control and supporting at
the time of need
•
To work with the leading Awarding Organisation to
ensure our qualifications were the best in class
•
Providing an online learning platform with eportfolio, tracking progress generating accurate data to
make better decisions
•
Transformed service but deliver long term savings
Winner of Excellence in the Production of Learning Content – Private Sector

9. Managed Qualification
Service (MQS)
How it all fits together…
© City & Guilds Kineo. All rights reserved
9

10. The Managed Qualification Service delivers
Digital delivery and
management of
qualifications
Integrated
qualifications platform
powered by Totara
Awarding
organisation
approved and
quality assured
Robust
assessment
mapped to
qualification
Blended
programme design
and creation
Consultancy and
training for the
team
Functional skills
Learning
resources and
delivery
Analytics and MI
to inform strategy
and funding

11. What have we done so far?
Learning consultancy by the leading Awarding Organisation:
Reviewed and mapped to national standards, helping compass identify any gaps. Mapped
existing delivery and provided support and analysis of data for funding management. On-going
quality assurance and support for their delivery.
Blended design solutions by the e-learning company of the
year:
Including curated content, elearning, webinars and more. We have used learning technology to
reduce demands on the Compass team and increase quality and access to learning.
Systems and programme management by integrating best in
breed:
Powered by Totara LMS, the MQS portal supports innovative programme structure and delivery.
It includes E-portfolios, automatic registration and certification, learner and funding
management. With a powerful reporting tool delivering MI to Compass.

15. City & Guilds Way case study

16. Functional Skills Delivery
Virtual
Classrooms on
Maths, English
and ICT
Over 5 hours of
engaging on-line
content – multi
devices
Assessment
support for
mentors and
assessors
Online tests

17. What’s the impact?
© City & Guilds Kineo. All rights reserved
17

18. Quality of experience
• One partnership for all qualifications services
• One integrated system that will manage
qualifications, learners, mentors, assessors, administrators, fun
ding and data
• Transformed blended, delivery approach with all resources and
activities mapped to qualifications and quality assured by City &
Guilds
• Increase quality and efficiency of management and delivery

19. The numbers tell the story
50%
Can deliver
more
qualifications
within budget
8
qualifications
available with
on-line
assessment
est.
£250k+
saved

20. Blended design by the elearning company of
the year:
Multi-device, Adapt
elearning, curated
content, webinars
and more.
Personalised
experience
Frees up Compass
team, increases
quality and access to
learning
Learning consultancy
by the leading
Awarding
Organisation:
Mapped to national
standards and
identifying gaps
Support and analysis
of data for funding
management.
On-going quality
assurance and support
for their delivery
Seamless systems
integration with Totara
LMS
MQS portal is powered by Kineo customised Totara LMS with integrations
Innovative programme structure and delivery.
E-portfolios, automatic registration and certification, learner and funding management.
Powerful reporting tool delivering MI to Compass.

21. Questions?

22. Improving performance through
learning and technology
Find out more at stand 142