1. Power Sector Group -1 Anima Roy N-11 J.K. Vashishth N-29 Kapeesh Rastogi N-31 Kavita Sharma N-33 KinshookChaturvedi N-35 Mayank Swami N-42 Nitin Marjara N-47 Zia Al Nasir Khan N-86

2. Power Sector Generation Transmission Distribution

3. Best In Class Companies Generation Ontario Power Generation National Thermal Power Corporation Transmission Power Grid Corporation Distribution Baltimore Gas and Electric Company Torrent Power

4. 4 An Organization in the IndustryNorth Delhi Power Limited NDPL is a Joint Venture between Tata and Govt. of NCT as a result of the privatization of electricity distribution in Delhi. Tata Power Company Ltd. – 49 %, Tata Sons – 2 %, GoNCTD – 49 % Distributing power to 510 Sq. Kms. area of Delhi since July’2002 Covers a population of 4.5 Million and 9,10,000 consumer base Having a Annual Load Growth of 7-10%

5. Geographic Description NDPL BSES Yamuna BSES Rajdhani NDMC MES

6. Vision & Mission for IT Vision: To make NDPL’s IT environment a benchmark in Power Distribution Business that accelerates business innovation and empowers users to exceed customer expectations Mission: Implement Integrated, Best in class, Secured systems in all functions of NDPL Facilitate Sharing and Spreading of knowledge by using IT offerings Enable statutory compliant systems and processes Provide IT enabled environment to encourage learning, innovation and collaboration Adapt environment friendly IT Infrastructure Evaluate Technology and adapt them to keep systems current with business needs and directions 6

8. SAP ERP

9. DEBS, BBS, SUGAM, SHAKSHAT, AMR

10. SAMBANDH Consumer Care Module, Connection Management, Meter Management, Enforcement Modules, Record Management System.

11. KM Portal-SANCHAY, NDPLoPEDIA

12. BW Portal for reporting

13. BSC through SAP-SEM

14. Exchange

15. Integration with SCADA and GIS

16. Primary Data Center

17. SecuredEnterprise network

18. ISO 9001 & ISO 27001

19. Enlightened & Trained Users

21. Tape based backup recovery system

22. Tape shipped offsite to 3 locations

23. CMC Office – Daily

24. Civil Lines office - Daily

25. TPC Mumbai – Monthly

26. Tapes restored time to time to check consistency of backed up data

27. PC user Data backup at central location using IBM Tivoli CDP

28. E-mail archival for NDPL employees up to Manager level using EMC LEGATO Email Extender

29. Critical servers (SAP & SAMBANDH) are in cluster mode, backup servers for other important applications.

30. Redundant UPS, DG set – Power from two different feeders8 8

32. Facility ManagementPayment through Web site (SUGAM) VeriSign Ver 3.0 certified Audit of major applications, servers & network through external agencies Continuous improvement in security features.

34. Employee self services for role requests and password resets

35. Single sign on

37. SAP Certified Consultants – 15

38. Assignments for external trainings & consultancy

39. 2 with SAP India Ltd.

40. 10 with Siemens11

41. Integration of Application's 12

42. 13 Key issues - Technology & IT Source : Government of India I T Task Force Report Legend Level of adoption 1 - Absent 2 - Initial Stage 3 - Intermediate stage 4 - Advanced 5 - Very advanced

43. Management of Improvements

45. Geographic Information System (GIS)

47. Consumer complaints and grievances are logged through in-house developed CRM software (part of SAMBANDH) available at all locations and transactions are routed thru automated workflow based service handling procedure

48. Queue Management Software

49. E-Kiosk15

52. Payment through Any Time Payment Machines, E Drop Boxes, SUGAM etc16

54. Energy Consumption Details available for the first time in India

55. Printing of Duplicate Bill available through Web-site

56. Bill details & Demand Note details through e-mail & SMS

57. Single Window Option for all Services related to Billing

58. Service Forms Available on Web-site (SUGAM)Automated & Timely Service handling through CRM of SAMBANDH SMS enabled Trouble Call Management System (SANCHAR) IVRS 17

59. Conforming to Expectations Internal Customers SAKSHATSingle window for complete consumer information comprising of Connection details Meter details Meter readings Billing – Regular, installment Payments – Energy, Non-Energy, Theft Journal Entries SARANSH for facilitating printing of consumer friendly ledger Centralized data repository by merging 12 application databases and web based interface for 130 plus ready reports & 1000 plus possibilities Customized Dash boards Drill down facility in reports for exhaustive analysis Online help with search facility 18

61. People Integration – EP/ESS

63. Library Management Software19

65. Organizational Management

66. Training & event Management

67. Performance Measurement System

68. SAP SEM – Balanced Scorecard

70. MIS Generation at Grid stations

71. SAMIKSHA for Meeting management20

73. Share point portal (SANCHAY): Knowledge Management Site (SANCHAY)

74. Capturing of all office orders & important documents in NDPLoPedia

75. Compiled Help Module (CHM) : On-line Help Available to all the Users

76. Administrator mails: To broadcast Circulars within the whole Organization

77. Broadcast through SMS – Holidays/Outages/blood donation camps21

79. Safety & other Quizzes

81. Project approvals

82. Microsoft Visual source safe for source code maintenance of applications22

84. Inbuilt workflow capabilities

85. Escalation mechanisms

86. Integrated with SAP for vendor information

87. Status of bill payment can be viewed through Web Site (SUGAM)23