Our customers IT infrastructures continue to get more and more complex and with the continues improvements in technology we make it easy for you to keep up with your Internal process complexities as well as customers’ expectations. We make it easy for you to: • Integrate multiple best of breed applications and build processes across all their data models without rip and replace • Identify and solve problems with products and service delivery before impacting customer satisfaction • Introduce and continuously improve new products and service as rapidly as the business requires • Apply sales and marketing promotions to the right customers at the exact right time • Identify and mitigate potential regulatory violations before they make the headlines

1. A Control Tower for Your Business
Kurt Corman
Global Account Director – Supply Chain
January 2012

2. 79% of businesses say responding in
real-time is important
Economist Intelligence Unit, August 2011
77% believe availability and timeliness of
information is inadequate to
support this
Vanson Bourne Research, 2011
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3. Business wrestles to avoid
continuous disruption
Supply chain Angry customers
disruptions will go elsewhere
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4. And businesses must also
identify & capitalize on “in
the moment” revenue
opportunities
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5. Only the operationally responsive
business is capable of managing
continuous disruption.
The most responsive business is
capable of transforming disruption
into a competitive advantage.
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6. Control Towers Provide This Responsiveness
 Complete visibility into
what’s happening “right
now”
 Ability to sense and
respond to any events to
prevent negative impacts,
or to seize positive
opportunities
 Continuously improve
decision-making and
processes
6 © 2012 Progress Software Corporation. All rights reserved.

7. What if You Had a Control
Tower for Your Business?
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8. What if You Had a Control Tower for Your Business?
You would be able to:
Introduce and
Identify and solve problems
continuously improve new
with product or service
products and services as
delivery BEFORE impacting
RAPIDLY as the business
customer satisfaction
requires
Apply sales and marketing Identify and mitigate
promotions to the right potential regulatory
customers violations BEFORE they
at the EXACT RIGHT TIME make the headlines
Multi-payments Data
8
Interoperability
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9. A Control Tower Would Fill the Gaps In Your Existing Infrastructure
Past Now Future
What’s Missing?
Historical How’s my business doing
Data right now? Predictive Analytics
Analytics
Control Tower
Historical Analytics Control Tower
Historical point-in-time data Real-time cross-application
• Patterns information
• Data
Make decisions post-process in Motion Make decisions in-process
• Events
Data-Driven • Sense and Respond Event-Driven
Dashboards Actionable Interface
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10. Identify a Problem in Real-time
(e.g., impending SLA violation)
Alert: delivery time for shipments is increasing: SLA violation imminent
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11. Drill-down to Identify Where the Order is “Stuck”
Plant down in Kuala Lumpur: orders not being accepted at site
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12. Respond by Fixing the Problem
(e.g., change business rules to reroute orders)
Reconfigure business rules to route orders to outsourced company, automatically
updates systems and processes
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13. Understand the Impact of the Resolution
(e.g., reduced SLA penalties)
Recalculations show SLA violation penalties were averted today
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14. How Can a Control Tower Make You More Successful?
Are you trying to…
Do More With
Less
Prevent
Grow Streamline
Business
Revenue Operations
Risk
 New product  Outsourced  Business
introduction partner continuity
 Market management  Warranty
expansion  Maximize claim fraud
 Channel resource and prevention
expansion asst utilization  Regulatory
 Perfect order compliance
 Lean supply
chain
 SLA adherence
14 © 2012 Progress Software Corporation. All rights reserved.

15. The Progress Control Tower Is the Only Solution to
Enable the Responsive Business
 Complete visibility into what’s happening “right now”
 Ability to sense and respond to any events to prevent
negative impacts, or to seize positive opportunities
 Continuously improve decision-making and processes
 Empower small teams to manage complex processes
15 © 2012 Progress Software Corporation. All rights reserved.

16. Control Tower Requires A New Technology Approach
Control Tower
Intelligent
Business Analytics
Business
Complex Event Business Rules & Operations
Processing Decision Management
Business Process
Management
Your Environment,
including “heritage
systems”
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17. Control Tower Requires A New Technology Approach
Control Tower
• RPM realizes the Gartner IBO imperative
• Patented, industry leading technology
• Works non-intrusively in any environment
Your Environment,
including “heritage
systems”
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18. New Product Introduction, Optimize Operations
CHALLENGE: SOLUTION: VALUE:
Dell is looking to increase high Real-time sense and respond • New capabilities to enable
margin service revenue by Control Tower for 5 Dell Global sales of complex
multivendor solutions.
introducing global multi-vendor, Command Centers to identify
2hr SLA repair offerings. and unhide blind spots and • Increase SLA results and
identify out-of-plan events that reduced financial penalties.
Current systems cannot
will impact service execution. • Improve productivity,
provide the real time reduced inventory, logistics
information across the service Solution also identifies costs and field labor costs.
value chain to ensure flawless potential financial impact of
• Improve customer
on-time execution to meet SLA misses and where they
experience and loyalty
customer SLAs thus also are occurring.
preventing the sale of these
new offerings.
18 © 2012 Progress Software Corporation. All rights reserved.

19. Optimize Operations
CHALLENGE: SOLUTION: VALUE:
Customer is currently working Provide real time sense and • Expect 1-2% increase in
the very large $10B Oil Field respond Control Tower to notify revenues for oil field
but due to expansive and rural when tanks will need to be • Enable operations quick
location customer is struggling emptied to enable accurate wins when they identify
to maintain productivity (oil allocation of resources to gaps
pumps on-line) due to ensure pumps remain on-line. • Ex. Contract trucks
variations between scheduling currently meeting 85% of
Solution will also span across pickup SLA – costing
emptying of holding tanks
entire oil field processes to 270,000 BOE/day
when full and actual filling and
emptying of the tanks.
optimize operations. • Reduce expedite logistics
costs to empty tanks
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20. New Product Introduction, Market Expansion
CHALLENGE: SOLUTION: VALUE:
Royal Dirkzwager was looking The new system can gather Created new services to
to provide better service to complete shipping data around customers thus increasing
existing customers as well as the globe and give specific revenue
create new revenue streams relevant information to
Saves shipping companies
via new services. customers.
fuel by providing speed and
Existing service to notify Information is sent via e-mail or fuel consumption guidelines.
customers of shipping text and XML can be sent to
Reduced IT load thus
movements was too operational systems.
reducing overall IT cost.
geographically restrictive,
This new service gives real
limited information and limited
time information to customers
in ways to receive information.
to make logistical decisions to
optimize costs and delivery.
20 © 2012 Progress Software Corporation. All rights reserved.

21. Perfect Order, Lean Supply Chain
CHALLENGE: SOLUTION: VALUE:
Inability to see across Order to Responsive Order to Cash Control over the Order to Cash
Cash process: “where is my Management with Progress Process, without disrupting the
order”? Control Tower existing systems.
Impact: inability to invoice The Control Tower is a multi- KPIs:
customers because of delays in user, role-based portal enabling • Order to Cash pipeline and
order processing, shipping real-time visibility into risk assessment
notification to vendors, and processes, KPIs and • Reduced order processing
deliveries. transactions. It provides time
interactive process control to
• Improved on-time ship
respond to delays or failures
performance
impacting the business.
• Reduced delivery time
21 © 2012 Progress Software Corporation. All rights reserved.

22. Next Step: Business Discovery Workshop
 Discover how to quickly improve your end-to-
end business process
 Reveal the root-cause of your problems and
solutions
 Make the case to transform your business
22 © 2012 Progress Software Corporation. All rights reserved.

23. Brought to You by Progress Software
An enterprise software company that helps
businesses become more operationally
responsive
 Headquartered in Bedford,  More than 140,000 customers
Massachusetts with and 2,000 indirect partners in
approximately 1,800 employees more than 175 countries
worldwide
 Publicly traded (NASDAQ: PRGS)
with $500M+ revenue
23 © 2012 Progress Software Corporation. All rights reserved.

24. 24 © 2012 Progress Software Corporation. All rights reserved.