Integrating Bots into your Digital Workplace Strategy #spsne
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Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
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Integrating Bots into your Digital Workplace Strategy #spsne
- 1. Integrating Bots into your Digital Workplace Strategy Driving effective conversations with the help of bots By: Kanwal Khipple #SPSNewEngland
- 2. Important to understand that a Digital Workplace is how people work today with technology driven change WHAT IS A DIGITAL WORKPLACE?
- 3. DIGITAL TRANSFORMATION Continuously improving your digital workplace will allow you to digitally transform your organization.
- 4. Every few years as orgs adopt trends that provide productivity quick wins; they then, shift their attention to another set DIGITAL WORKPLACE PATTERNS
- 5. Top 10 #DigitalWorkplace patterns on slideshare.net/kkhipple ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 6. Microsoft continues to innovate with Office 365 https://roadmap.office.com OFFICE 365 ROADMAP
- 7. Letting employees use technology in the way they want BOTS ARE INTEGRAL TO YOUR DIGITAL WORKPLACE
- 8. SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
- 9. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 10. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 11. Computers were used by big banks and universities; today, an office without computers (followed by talks about the printer/conference-system is not working). COMPUTERIZED ERA
- 12. companies found it useful to let workers, sales reps, field personnel use company-owned, and later personal-owned mobile devices to facilitate day to day tasks MOBILE AREA
- 13. Strategy should be default collaboration apps plus bring- your-own-app (BYOA) strategy. GROWING COLLABORATION & COMMUNICATION PARADOX COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
- 14. Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another REALITY COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
- 15. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●Within the whitepaper we have provided guidance on 13 common scenarios… Download it at: WhenToUseWhat.com PROVIDE GUIDANCE FOR COMMON SCENARIO
- 16. Apps need to be downloaded and websites often suffer from bloat and long loading times ADOPTION ISSUES
- 17. Poorly designed apps with poor bandwidth can lead to frustrated users. CONFUSING DESIGN
- 18. Websites can be complicated and suffer from way too much information. INFORMATION OVERLOAD
- 19. Applications sometimes are a nightmare to interact with BAD USER EXPERIENCES
- 20. Mobile apps are simplifying the interactions and data that we need NOTIFICATIONS
- 21. Chat apps (SMS, WhatsApp, WeChat, etc) have such a high adoption as it simplifies how we all interact SIMPLE INTERACTIONS
- 22. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 23. modern office communication medium is text-based, rather than face-to-face interaction or phone calls CONVERSATION OFFICE ERA
- 24. Real time interactions improve adoption and engagement CONVERSATIONS ARE 24/7
- 25. Notifications simply the engagement; bots should respect this privilege ENGAGEMENT CAN BE PROACTIVE
- 26. No need to resort to visual mockups, wireframes, or websites, just launch a bot and collect your insights! SIMPLIFIES PROTOTYPING Hi #espc17 bot. Say “hi” if you’d like to chat #espc17 bot Now
- 27. Natural language interfaces can deliver intuitive interactions APPEALING TO BROADER AUDIENCE
- 28. When a customer needs an answer immediately, and that question is not easily discoverable BETTER ROI WITH CONVERSATIONAL UI
- 29. Bots can help with consolidating the interaction across multiple data sources. DISPARATE INFORMATION SOURCES
- 30. Order flowers, pizza and other simple tasks using bots BASIC FUNCTIONALITY
- 31. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 32. Shifting the experience to be interactive BOT FEATURES • Understand queries in the user’s language • Semantic, Time Context aware bots • Empathic Bots, proactive and conversation starters • Multi-domain or semantic composition bots • Bot enabled Business Process Management systems
- 33. Microsoft Teams leverages Bots to simplify integration BOT INTEGRATION
- 34. Leverage to tap in to organization-wide experts WHO BOT
- 35. T-Bot is a bot which users can interact with to ask it questions about how to use Microsoft Teams and get answers to a wide range of questions. Teams Bot (t-bot)
- 36. Creating a Bot for answering FAQs http://bit.ly/2ntjf5x CREATE YOUR OWN FAQ BOT
- 37. FAQ for visitors to get familiar with conversation UI FREQUENTLY ASKED QUESTIONS #spsboston #spsboston bot #spsboston bot
- 38. FAQ for visitors to get familiar with conversation UI FREQUENTLY ASKED QUESTIONS #spsboston bot #spsboston bot
- 39. FAQ for visitors to get familiar with conversation UI FREQUENTLY ASKED QUESTIONS #spsboston bot
- 40. Encourage conversations via search INTEGRATE CORTANA
- 41. Replace your intranet search with cortana INTEGRATE BOTS INTO YOUR INTRANET
- 42. Connect users to Office 365 through their start menu INTEGRATE CORTANA WITH OFFICE 365
- 43. How will it work in real life? VACATION BOT Hi Vacation-bot, I want to take a vacation next Wednesday. Hello Boris, let me check with Kanwal and get back to you ASAP. Hi Kanwal, Boris Baitsov would like to take a vacation next Wednesday (he has a surplus of 15 vacation days) Approved Yaay! your vacation is approved. You have 14 more vacation days after this vacation. Thanks Kanwal #generous
- 44. Integrate your queries into Cortana INTEGRATE APPS You are the CEO of the company and you want to know the P/L for a specific region. 1. You browse to the dashboard 2. Click on revenue chart 3. Click on the region
- 45. Get Cortana’s help to schedule meetings CALENDAR.HELP
- 46. Hyperfish helps your organization complete your directory
- 47. Find ways to make bot interaction fun BREAK THE ICE
- 48. Automate meeting scheduling within a team MEETING SCHEDULING BOT
- 49. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. BRAINSTORM ACTIVITY ORGANIZATIONAL CHANGE
- 50. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. CONNECTING WITH OTHERS • When is Kanwal next available for a meeting? • What meeting rooms are available now? • Who has expertise in SharePoint ? • Who is in charge of the Intranet? • Phone Richard
- 51. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. SEARCH FOR ME • Who has expertise in SharePoint ? • Who is in charge of the Intranet? • Where is SPS New England hosted next year? • Phone Kanwal • Book a meeting room for 9:30 on Wednesday • What are the current exchange rates?
- 52. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. TOOLS • Show me the expense form • Show me the reimbursement form
- 53. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. ORGANIZATIONAL CULTURE BOT • Give me the facts for client … • Tell me the recent sales for client … • Set up a new client for … • Find me a parking spot. • Find me petrol/a hotel/a print shop. • Recommend a lunch location. • Tell the client that I’m close. • Give me the traffic alerts. • Find me the best order for today’s visits. • Share this presentation with the client. • Add a reminder for one week. • Check the stock levels of … • Register a new sale. • Record the mileage for this trip. • How are my sales targets? • Tell me the latest intranet news. • What do I need to approve?
- 54. Say hello! Try out a bot and add it to your favorite Conversation experiences. MEET THE BOTS
- 55. RESOURCES • QnA https://qnamaker.ai/ • Bot Framework Overview • Bot Framework Support • Bot Directory
- 56. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 57. PAIN POINTS • Adoption • Too many tools - Not sure what to use when • No formal training/support (only peer-to-peer support) • Lack of governance • Self-Serve – Communication & Collaboration • Self-management of workspaces is not available • Client/Project Knowledge not shared across regions/teams • Lack of collaboration between teams • Lack of best practices for documents management • Technology Enablement • Technology Infrastructure is slow and combersome • Permissions hard to implement to comply with MSA agreements • Need direction to migrate documents to SharePoint Online • Automate Collaboration • Repetitive tasks are not easy to perform due to large number of applications • Intelligent Search • Difficult to find information within the company • No central place to search for employees • Employee information and status not up to date • Digital Hub • Fractured Corporate Communication (each business line has separate communication) • Lack of Single Sign-on (10-15 applications to log in every day) Frequency of the various pain points we’ve heard. Dominated by Culture, Adoption & Training frustrations, followed by Workplace Communication & Collaboration. Automate Collaboration Digital Hub Intelligent Search Adoption Self-Serve (Communication & Collaboration) Technology Enablement
- 58. OUR USERS, OUR EXPERIENCE Understanding needs from our users perspective guides our priorities Theodore, Connector Kyle, Collaborator Judy, Consumer Eva, Contributor John, Communicator
- 59. It would be great to find content easily over the Intranet using search and be able to access work related documents and materials while I am out of the office GOALS Create work related documents efficiently with reference to existing documents and templates. EXPECTATIONS Consolidate personalized mechanism to find relevant content. Personalized communication/notifications. FRUSTRATIONS Difficult to sift through search results / documents to find the relevant documents, and lack of communication relevance to his work. “ KEY CHARACTERISTICS Age Occupation Education Family Location 41 Field Employee Bachelor’s Degree Married Canada FUTURE STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER CURRENT STATE OUTLOOK SHAREPOINT ONEDRIVE TEAMS YAMMER Judy Consumer Persona Straight Focused independent ATTRIBUTES TECHNICAL PROWESS TECH. AVOIDANCE ONLINE EXPERIENCE SOCIAL DRIVE TOUCH POINT CHANNELS Phone Website Speech Chat Mobile App Goal Oriented
- 60. Digital Workplace strategy should not be focused on one technology. PORTAL STRATEGY DIGITAL WORKPLACE Collaboration portals HR PortalProject Management system Communication portals Portal Divisional Communication Site Divisional External Collaboration Site Divisional Collaboration Site Team Collaboration Site Record Center Search PortalAccounting System
- 61. Empower employees to be productive and engage with their peers through an integrated employee digital experience OUR VISION
- 62. Digital Workshop strategy encapsulates all technology that employees use DEFINING THEMES
- 63. Communicate across the organization using these pillars and align projects around these objectives DEFINE DIGITAL WORKPLACE OBJECTIVES
- 64. The real breakthrough is being able to gather information from applications using conservations as the platform CONVERSE WITH APPLICATIONS
- 65. Integration of bots into your intranet INTRANET DIGITAL WORKPLACE + BOTS
- 66. Introduce your organization to one bot at a time and slowly starting integrating additional content and sources BOTS INTEGRATION
- 67. PRODUCT ROADMAP As we unearth requests, we will align them based on priority and business value CORE COMPONENTS CONTENTS 2018 Q1 Q2 Q3 Q4 R1 R2 OFFICE 365 BETA PILOT TOP NAVIGATION SOLUTION FRAMEWORK INFORMATION ARCHITECTURE OOTB BRANDING RESPONSIVE DESIGN INFORMATION ARCHITECTURE PAGE LAYOUTSHOME PAGE TOP NAVIGATION FOOTER HERO SLIDER EMPLOYEE SPOTLIGHT STAFF DIRECTORY RESPONSIVE DESIGN SPOTLIGHT PAGES SITE DESIGNS HUB SITES PAGE TEMPLATES? ???
- 68. Planning out your strategy for Office 365 and how you will leverage specific features and functionalities BUILD A ROADMAP
- 69. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
- 70. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com My twitter handle is @kkhipple and I work at SPEAKER | AUTHOR | SUPER GOOD LOOKING
- 71. Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
Notas del editor
- Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
- A digital workplace is not just a fancy re-branding of intranets. Providing a set of services or capabilities for the organization. – ClearBox Consulting Enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies. – Gartner Encompasses all the technologies people use to get work done in today’s workplace ... It ranges from your HR applications and core business applications to e-mail, instant messaging and enterprise social media tools and virtual meeting tools. – Deloitte
- Break down the barriers between people, Workplaces, and technologies Empower their employees to be productive and creative wherever they are... IT is a catalyst for new ways of working, but Competitive advantage increasingly comes from letting employees use technology in the way they want to. Requires a business culture that puts people first Quote from Klaus Holse (Microsoft Western Europe VP)
- Application selection has not been as straightforward. Knowing when to use what is a common question many ask. allow users to bring in their own apps, without even asking, as long as they meet some minimum pre-defined requirements (security and data backup/privacy/protection usually top the list.) IT periodically audits what's in use, looking for issues and concerns, and helps users get support if they need it, but is otherwise relatively hands off to manage cost and complexity. Azure App Discovery can help with this
- https://msdn.microsoft.com/en-us/library/windows/apps/dn722330.aspx
- helping employees to be notified about unusual events, such as meetings over lunch or during a typical commute time, and about early meetings, even setting an alarm so the employee isn’t late.
- The reason why Bots make sense is super simple. Every meeting you have in a company works in conversational manner. You ask, something, you receive some info. etc.
- Allows users to schedule a meeting within a team by syncing the calendars of all of people involved. If there is no free time, the bot will make other suggestions.
- Provide personalized information and content to users based on employee groupings Dynamic, personalized Navigation that is driven by my usage patterns personalize company and team news based on my interests
- A place where humans and systems meet to talk The real breakthrough in the conversational office era, is that office workers (AKA people) are not the only ones joining the conversation - it seems that office computerized systems and services are making themselves available through this conversational interface as well. Our bug system sends a status report over this interface, our CRM happily sends us a message when a lead is closed, our servers ask for help and send error logs in the same way a human would do.
- Clear priorities Blueprint for the roles and relationships of each department (R&D, marketing, sales, customer support, manufacturing, HR and IT). Map out how various technologies will be exploited to raise engagement levels and support the transition to a digital business.