1. De-Mystifying Knowledge Management & the Practices

2. What Is Knowledge Data A Record of a Change of State “ 1840KL0617” “ Information “ The flight from Amman leaves at 18:40 Data organized with a purpose. A message Knowledge “ that’s not a good flight; Often busy and delayed” Literally… what people know

8. KM Principles Knowledge management OR knowledge sharing is about PEOPLE interactions facilitated by technology

14. Practice support staff Dedicated Practice staff Practi - tioners Practices support CO - level service delivery Practice leadership Practice support staff Select staff in HQ the SURFs support wide range of practice activities Practice support staff Select staff in HQ & the SURFs who support wide range of practice activities Practitioners • RRs, DRRs , ARR and programme officers in the field or currently posted in HQ. They contribute with knowledge (both substantive and process know inputs to practice priorities, and mutual support Practitioners • RRs, DRRs , ARR and programme officers in the field or currently posted in HQ. They contribute with knowledge (both substantive and process know-how) inputs to practice priorities, and mutual support  BDP, BCPR staff who commit all their time to work in practices The Practice Architecture Dedicated practice staff Dedicated practice staff Practice leadership Practice Leader and ASG champion govern the practice Practice leadership Practice Leader and ASG champion govern the practice

20. Number of Members on SURFs CoPs & Networks Total subscriptions to the SURF & global knowledge networks* 0 261 846 1735 1923 2346 2550 4482 6259 8741 12105 0 2000 4000 6000 8000 10000 12000 14000 Jan- 99 Jul- 99 Jan- 00 Jul- 00 Jan- 01 Jul- 01 Jan- 02 Jul- 02 Jan- 03 Jul- 03 Jan- 04 *Total subscriptions. By Jan '04 5,400 persons (incl. 4,600 UNDP staff) subscribed to one or more networks

22. Knowledge Sharing Requires a Culture Shift