1. LaSalle Computer Learning Center Developing Workplace Skills www.LaSalleComputer.com  (813) 288-0110

2. Top 7 Skills essential for career success # 1 – Communication # 7 Continuouslearning # 2 – Information Technology # 6 – Teamwork #5 – Critical Thinking # 3 – Information handling # 4 – Multi -tasking

3. How do you acquire Professional Skills? On-the-job training Education (formal & informal) Life Experience(good & bad)

4. # 1 – Communication Every job will require you to communicate with others Professionals need to be able to communicate clearly with management, co-worker and clients

5. Workplace communication Written Communication Non-Verbal Communication Verbal Communication VerbalPresentationAudience AwarenessCritical Listening WrittenProfessional level writingCritical ReadingPresentation of Data Non-VerbalPersonal PresentationBody Language

6. Always remember the 5 C’s of Communication CLARITY COMPLETENESS CONSISENESS CONCRETENESS CORRECTNESS

8. Because you can not read intention in writing, it is important to consider your tone.

9. Don’t write in all CAPS

10. Use professional titles rather than informal names

12. Facial expressions

13. Eye contact

14. Gestures

15. Posture

16. Tone

17. Be sure to smile

18. Minimize your hand gestures

19. Stand straight

20. Dress professionally

23. Take notes

24. When given a task, repeat it back to make sure there are no misunderstandings

25. If you become overwhelmed, let your supervisor know so you can figure out together what your next step should be.

27. Make a list of tasks

28. Check off each task as it is completed

29. Recap your day to make sure nothing was missed

30. Plan ahead

31. Know what needs to be done the next day so you can make a plan of execution

34. Receive/provide support for each other

35. Must have principal leadership

36. The group should have a clear goal

37. There should be a result driven structure

38. Must have competent team members

40. A well-rounded professional is always going to be more valuable than one that is considered “cookie cutter”