An explanation of how social media can be used by businesses and organizations to expand their online footprint and reach potential patrons where they hangout online. The presentation is an overview of some of the more powerful social media toos and will include specifics on the best social media marketing tactics. Some of the social media platforms discussed will include: Facebook, Twitter, LinkedIn, Blogs, YouTube and Foursquare.
2. Agenda
• Introduction – Chad H. Pollitt
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
3. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
4. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
5. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
6. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
7. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
8. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
– Foursquare/Gowalla
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
9. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
– Foursquare/Gowalla
– YouTube
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
10. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
– Foursquare/Gowalla
– YouTube
– Twitter
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
11. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
– Foursquare/Gowalla
– YouTube
– Twitter
– LinkedIn
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
12. Agenda
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
– Foursquare/Gowalla
– YouTube
– Twitter
– LinkedIn
• Recap
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
13. Agenda
#KunoSM
• Introduction – Chad H. Pollitt
• About Kuno Creative
• Social Media Marketing
– What, Why & How
– Blogging
– Facebook
– Foursquare/Gowalla
– YouTube
– Twitter
– LinkedIn
• Recap
• Q & A
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
18. About Kuno Creative
Kuno Creative helps small to medium sized businesses find
and capture leads through Inbound Marketing.
#KunoSM
19. About Kuno Creative
Inbound Marketing Services
• Creating Great Content
• SEO
• Social Media
• Monitoring
• Engagement
• Marketing
• PPC, SEM
• Email Marketing
• Lead Nurturing
• HubSpot Certified Partner
#KunoSM
20. Social Media Marketing
#KunoSM
What is Social Media?
• Content created and shared by people using highly accessible
and scalable publishing technologies.
21. Social Media Marketing
#KunoSM
What is Social Media?
• Content created and shared by people using highly accessible
and scalable publishing technologies.
• Often the basic use levels are free to use.
22. Social Media Marketing
#KunoSM
What is Social Media?
• Content created and shared by people using highly accessible
and scalable publishing technologies.
• Often the basic use levels are free to use.
– Facebook
– Twitter
– LinkedIn
– Blogs
– Podcasts
– YouTube
– Location Based
– Webinars
24. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
25. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
26. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
27. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
28. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
29. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
• Generate Leads
30. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
• Generate Leads
• Build Relationships / Rapport
31. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
• Generate Leads
• Build Relationships / Rapport
• Drive Foot Traffic
32. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
• Generate Leads
• Build Relationships / Rapport
• Drive Foot Traffic
• Gauge Customer Satisfaction
33. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
• Generate Leads
• Build Relationships / Rapport
• Drive Foot Traffic
• Gauge Customer Satisfaction
– Get Customer feedback
34. Social Media Marketing
#KunoSM
Why Use Social Media?
• Because 3 out of 4 Americans use some form of Social Media and now
spend more time on social sites than with personal e-mail.
• Reach further with your message
– Advertise / Expand Awareness of your Brand or Cause
– Go to where your customers are
– Low cost of implementation compared to other marketing
• Generate Leads
• Build Relationships / Rapport
• Drive Foot Traffic
• Gauge Customer Satisfaction
– Get Customer feedback
– Provide customer service
40. Social Media Marketing
#KunoSM
Blogging – What is it?
• A blog is a website (web log) that’s easy to update &
updated frequently.
• People subscribe to blogs by email or a ‘feed.’
41. Social Media Marketing
#KunoSM
Blogging – What is it?
• A blog is a website (web log) that’s easy to update &
updated frequently.
• People subscribe to blogs by email or a ‘feed.’
• Most flexible and robust content distribution system on
the Internet.
46. Social Media Marketing
#KunoSM
Facebook – Why It Matters
• It has moved into the overall #1 position for visitors per month for all websites!
1. Facebook 2. Google 3. Yahoo
47. Social Media Marketing
#KunoSM
Facebook – Why It Matters
• It has moved into the overall #1 position for visitors per month for all websites!
• Over 125 Million U.S. users (500 million globally).
1. Facebook 2. Google 3. Yahoo
53. Social Media Marketing
#KunoSM
Location Based Social Media – What Is It?
• Location based social media platforms are web and mobile
applications that allow registered users to connect with
friends and update their location.
54. Social Media Marketing
#KunoSM
Location Based Social Media – What Is It?
• Location based social media platforms are web and mobile
applications that allow registered users to connect with
friends and update their location.
• The “check-in” relies on the users’ GPS enabled smartphone.
55. Social Media Marketing
#KunoSM
Location Based Social Media – What Is It?
• Location based social media platforms are web and mobile
applications that allow registered users to connect with
friends and update their location.
• The “check-in” relies on the users’ GPS enabled smartphone.
• Some of these applications award badges and “special
status” for achieving certain check-in goals.
56. Social Media Marketing
#KunoSM
Location Based Social Media – What Is It?
• Location based social media platforms are web and mobile
applications that allow registered users to connect with
friends and update their location.
• The “check-in” relies on the users’ GPS enabled smartphone.
• Some of these applications award badges and “special
status” for achieving certain check-in goals.
• The applications can push content to Facebook and Twitter.
57. Social Media Marketing
#KunoSM
Location Based Social Media – What Is It?
• Location based social media platforms are web and mobile
applications that allow registered users to connect with
friends and update their location.
• The “check-in” relies on the users’ GPS enabled smartphone.
• Some of these applications award badges and “special
status” for achieving certain check-in goals.
• The applications can push content to Facebook and Twitter.
• Brick and mortars can communicate with users that are near
by.
58. Social Media Marketing
#KunoSM
Location Based Social Media – Why It Matters
• 250+ million Americans carry mobile phones
- over 80% of the nation's population
59. Social Media Marketing
#KunoSM
Location Based Social Media – Why It Matters
• 250+ million Americans carry mobile phones
- over 80% of the nation's population
• Cell phone subscriptions will top 5 billion
globally before 2011
60. Social Media Marketing
#KunoSM
Location Based Social Media – Why It Matters
• 250+ million Americans carry mobile phones
- over 80% of the nation's population
• Cell phone subscriptions will top 5 billion
globally before 2011
• 68% of Americans get news and current
events information on their cell phone
61. Social Media Marketing
#KunoSM
Location Based Social Media – Why It Matters
• 250+ million Americans carry mobile phones
- over 80% of the nation's population
• Cell phone subscriptions will top 5 billion
globally before 2011
• 68% of Americans get news and current
events information on their cell phone
• Mobile phones to overtake PC's for web
surfing by 2013
62. Social Media Marketing
#KunoSM
Location Based Social Media – Why It Matters
• 250+ million Americans carry mobile phones
- over 80% of the nation's population
• Cell phone subscriptions will top 5 billion
globally before 2011
• 68% of Americans get news and current
events information on their cell phone
• Mobile phones to overtake PC's for web
surfing by 2013
• Over 61.2 million smartphones in the U.S.
66. Social Media Marketing
#KunoSM
YouTube – What is it and Why Does it Matter
• YouTube is a video sharing site. Users can upload and
share video clips through websites, mobile devices,
blogs and email.
67. Social Media Marketing
#KunoSM
YouTube – What is it and Why Does it Matter
• YouTube is a video sharing site. Users can upload and
share video clips through websites, mobile devices,
blogs and email.
• YouTube reaches over 110 million U.S. viewers monthly.
68. Social Media Marketing
#KunoSM
YouTube – What is it and Why Does it Matter
• YouTube is a video sharing site. Users can upload and
share video clips through websites, mobile devices,
blogs and email.
• YouTube reaches over 110 million U.S. viewers monthly.
• Now the #2 Most Used Search Engine on the Web
69. Social Media Marketing
#KunoSM
YouTube – What is it and Why Does it Matter
• YouTube is a video sharing site. Users can upload and
share video clips through websites, mobile devices,
blogs and email.
• YouTube reaches over 110 million U.S. viewers monthly.
• Now the #2 Most Used Search Engine on the Web
• All Videos are indexed by Google! Embed videos on your
site!
72. Social Media Marketing
#KunoSM
Twitter – What Is It?
• Twitter is a social networking and microblogging service,
enabling its users to send and read other users'
messages called tweets.
73. Social Media Marketing
#KunoSM
Twitter – What Is It?
• Twitter is a social networking and microblogging service,
enabling its users to send and read other users'
messages called tweets.
• Tweets are text-based posts of up to 140 characters
displayed on the user's profile page.
74. Social Media Marketing
#KunoSM
Twitter – What Is It?
• Twitter is a social networking and microblogging service,
enabling its users to send and read other users'
messages called tweets.
• Tweets are text-based posts of up to 140 characters
displayed on the user's profile page.
• Users can send messages via the Twitter website, text
messages, mobile apps and computer/web-based apps
80. Social Media Marketing
#KunoSM
Twitter – Why It Matters
@MissionPie: Pssst! Hey you! Yeah, I'm talking to you! Keep this on the down
low, but we'll have STRAWBERRY RHUBARB later today!!!
84. Social Media Marketing
#KunoSM
LinkedIn – What is It?
• LinkedIn is a business-oriented social networking site
• Commonly referred to as an online resume
• The purpose of the site is to allow registered users to
maintain a list of contact details of people they know
and trust in business.
85. Social Media Marketing
#KunoSM
LinkedIn – What is It?
• LinkedIn is a business-oriented social networking site
• Commonly referred to as an online resume
• The purpose of the site is to allow registered users to
maintain a list of contact details of people they know
and trust in business.
• Employers can list jobs and search for potential
candidates.
89. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• Over 22 million U.S. users
• Average Age: 44
• Average Income: $120K+
• CEO’s, Managers &
Decision Makers
Statistics
90. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• Over 22 million U.S. users
• Average Age: 44
• Average Income: $120K+
• CEO’s, Managers &
Decision Makers
• 77% Have undergraduate
degree or higher
91. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• Over 22 million U.S. users
• Average Age: 44
• Average Income: $120K+
• CEO’s, Managers &
Decision Makers
• 77% Have undergraduate
degree or higher
• A new member signs up
every second
Statistics
95. Social Media Marketing
#KunoSM
Find People
LinkedIn – Why It Matters
• You can find people by company/organization
• You can find people by name
96. Social Media Marketing
#KunoSM
Find People
LinkedIn – Why It Matters
• You can find people by company/organization
• You can find people by name
• You can find people by industries
97. Social Media Marketing
#KunoSM
Find People
LinkedIn – Why It Matters
• You can find people by company/organization
• You can find people by name
• You can find people by industries
• You can find people by keyword
98. • You can find people by company/organization
• You can find people by name
• You can find people by industries
• You can find people by keyword
• Once you find them, you can read their profile and
you know something about them
Social Media Marketing
#KunoSM
Find People
LinkedIn – Why It Matters
102. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
103. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
– Receiving feedback from industry peers
104. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
– Receiving feedback from industry peers
– Looking for an employee
105. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
– Receiving feedback from industry peers
– Looking for an employee
– Looking for information
106. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
– Receiving feedback from industry peers
– Looking for an employee
– Looking for information
– Doing business in a new city
107. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
– Receiving feedback from industry peers
– Looking for an employee
– Looking for information
– Doing business in a new city
– Growing Your Brand
108. Social Media Marketing
#KunoSM
LinkedIn – Why It Matters
• 8 Things LinkedIn Is Great For
– Finding a contact in any company/organization
– Sharing content
– Receiving feedback from industry peers
– Looking for an employee
– Looking for information
– Doing business in a new city
– Growing Your Brand
– Driving Web Traffic
110. Social Media Marketing
#KunoSM
• Foot Traffic
• Brand Advocates/Virtual Word of Mouth
• Networking, Q&A’s
• Facebook Pages for Businesses/Organizations
Recap
111. Social Media Marketing
#KunoSM
• Foot Traffic
• Brand Advocates/Virtual Word of Mouth
• Networking, Q&A’s
• Facebook Pages for Businesses/Organizations
• Easy Way to have fresh Website content
• Flexible Content Distribution/SEO
Recap
112. Social Media Marketing
#KunoSM
• Foot Traffic
• Brand Advocates/Virtual Word of Mouth
• Networking, Q&A’s
• Facebook Pages for Businesses/Organizations
• Easy Way to have fresh Website content
• Flexible Content Distribution/SEO
• Custom News Feed = Listen!
• Search.Twitter.com
Recap
113. • Foot Traffic
• Brand Advocates/Virtual Word of Mouth
• Networking, Q&A’s
• Facebook Pages for Businesses/Organizations
• Easy Way to have fresh Website content
• Flexible Content Distribution/SEO
• Custom News Feed = Listen!
• Search.Twitter.com
• Viral = Free Traffic
• Educate & Entertain
Social Media Marketing
#KunoSM
Recap
115. Questions & Answers
• Conclusion – Chad H. Pollitt
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
116. Questions & Answers
• Conclusion – Chad H. Pollitt
• Free Inbound BluePrint available at
www.kunocreative.com
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
117. Questions & Answers
• Conclusion – Chad H. Pollitt
• Free Inbound BluePrint available at
www.kunocreative.com
• Follow Kuno on Facebook & Twitter
– Twitter.com/Kuno
– Facebook.com/KunoCreative
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
118. Questions & Answers
• Conclusion – Chad H. Pollitt
• Free Inbound BluePrint available at
www.kunocreative.com
• Follow Kuno on Facebook & Twitter
– Twitter.com/Kuno
– Facebook.com/KunoCreative
• Don’t forget your free Facebook
Marketing Cheat Sheet.
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
119. Questions & Answers
• Conclusion – Chad H. Pollitt
• Free Inbound BluePrint available at
www.kunocreative.com
• Follow Kuno on Facebook & Twitter
– Twitter.com/Kuno
– Facebook.com/KunoCreative
• Don’t forget your free Facebook
Marketing Cheat Sheet.
• Questions
#KunoSM
Chad H. Pollitt
Director of Social Media &
Search Marketing
Kuno Creative
@CPollittIU
LinkedIn.com/in/seofortwayne
Facebook.com/FortWayneWebDesign
Notas del editor
Kuno Creative has been marketing company since the year 2000, We’ve always been involved with traditional marketing services such as Brand and PR and Marketing Strategy. We’ve used outbound techniques for our clients including media such as print, outdoor, direct mail and just about any other method that would help us ultimately market our clients to get good results.
But over the past few years we noticed that many of these methods kept requiring more and more effort to get a similar response. There are so many channels you can try to use to reach each demographic, but the problem is, people have just gotten better at blocking out unwanted Ads and marketing messages. That is the leading reason, that since the beginning of 2009 we’ve focused on Inbound Marketing methods that bring your audience to you because that’s what people want, rather then being inundated with advertising.
Developing these methods includes Getting Found Online by Creating Content that is optimized for the search engines and shared within social media. To Build your brand you have to join the conversations that are occurring in social media and win the trust and respect from your target audience. After doing this, that audience is much more likely to want to buy from you. And many of these interactions will happen online.
In these two case studies, we’ve integrated a combination of Outbound and Inbound techniques.