Inspire Action – Set Clear Goals Among the top reasons that individuals and teams fail to achieve their goals is that they don’t know what their goals are. Competent and courageous leaders assure that this predictable and avoidable cause of failure does not undermine their people’s results. This kind of leadership doesn’t happen by accident. Goals must have the support and commitment of the team. Knowing how to measure success is vital to achieving that success. Often people are unclear as to who their customer is, and what matters to them. Tracking status and progress vs. goals must make clear whether they are on track or off track, and what to do about it. The overall long-term goals must be kept clearly in mind even while day to day tasks tend to dominate people’s attention. As a leader you must assure that your people have a clear and vivid understanding of the goals and their role in helping to achieve them. Teams that don’t have a clear view of the path forward slow down, like cars driving in heavy fog on a dark night. Keeping the goal clear and providing frequent feedback on the progress being made can increase team performance by over 50%. Assuring that your team has clear goals and understands the priorities to be used in making the inevitable trade-offs required on the road to those goals, is one of your most important leadership responsibilities. Even seemingly impossible results can be achieved through a combination of a clear vision of the desired future state, a commitment to action, and execution with excellence. Leaders set their teams up for success by helping them to set SMART goals, those that are Specific, Measurable, Actionable, Relevant and Time-bounded, and then by tracking and making visible their progress. This module will assure that you never again spend your time trying to figure out “how” to do something until you know “what” you intend to accomplish.

1. 07 Inspire Action – Set Clear Goals Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008

2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008

5. Thinking from the Future Current State Future State Feedback START HERE Copyright Wiefling Consulting, LLC 2008

6. Many Paths May Lead to Your Goal Today Desired Future Goal Copyright Wiefling Consulting, LLC 2008

10. Success Scorecard Copyright Wiefling Consulting, LLC 2008 Priority Goal Minimum Acceptance Limit Target Status Action to Make it Green # 1 Add Calendar Feature to Existing Product Minimum feature set agreed to and defined in the plan All musts and top 5 wants Green NA # 2 Launch New Wiki Tool on Schedule Phase 1 schedule + 2 months late at worst Phase 1 scheduled date Red Assign another person to help # 3 Complete User Manual for Wiki Tool Rated 4 out of 5 by users Rated 5 out of 5 Yellow Get a learning products expert to help

11. THE POWER OF FOCUS Ref: The 4 Disciplines of Execution, Stephen R. Covey. Copyright Wiefling Consulting, LLC 2008 Number of Goals 2 – 3 4 – 10 11 – 20 Goals Achieved with Excellence 2 – 3 1 – 2 0

17. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847