Introduction to chatbots, from UX perspective.

1. Chatbots:
more UX (and API design) than code

2. Digital all-rounder
Antti ”Andy” Törrönen

3. Presentation and further materials
www.kwork.fi/chatbots
Kwork Innovaatiot Oy
www.kwork.fi
info@kwork.me
029 007 4070

4. Why chatbots?

5. Daily use 2016
Viestintävirasto

6. Drivers

7. Rising interest

8. Rising interest

9. Planning chatbots

10. Technical tools

11. Technical tools

12. Bot types

13. Interaction types
A
B
C
”I need an appartment
in Helsinki”
”What is the weather
like?”
”23 m2”
”Helsinki”
”Töölö or Kamppi”
A
B
C

14. Mixed interaction
Which room?
New
temperature?
Current work
done?
Fetch next task?
Please check
joint A
Verify screw B
Temperature Status report Checklist

15. User interface elements

16. Interaction modes
Reactive
• Answers to
immediate questions
• Immediate
transactions
Predictive
• Predict users
requirements
• ”It rains in your
destination”
Proactive
• Monitor external
sources for proactive
advise
• ”You have received a
new web shop order
for 5 pcs of ABC. The
shelf is A3.”

17. Chatbot personality
Laura the Bot
Hello, how are you?
What would you like to
know?
Document Search
Please enter your query
Tell me about food safety
Food safety, please
Food information
Food Safety Certification
Food safety +pdf
Food AND safety

18. Simplification challenge
Mitä junaa ehdotan?
Saapumisajalla
Lähtöajalla
Edullisin
Nopeinta
Tyhjintä
Ei
Sopiiko tämä juna?
Kyllä
IC78 lähtee klo 19, saapuu klo 20
Tampereelle. Junassa
ravintolavaunu. Lipun hinta 14€.

19. What to connect to?

20. Opinions & predictions

21. Chatbot planning checklist
• Users
• Devices
• Languages
• Platforms
• External Interfaces (API’s)

22. Presentation and further materials
www.kwork.fi/chatbots
Kwork Innovaatiot Oy
www.kwork.fi
info@kwork.me
029 007 4070

23. Kwork Innovations