1. ON TIME EVERY TIME
PRESENTED BY:ARAVIND UPPALA-122
PRADEEP DASARI- 126
SANGAM LAL SIVARAJ-138
RAJESH-151
RAHUL-161

2. 

This system began in the year 1885, where a banker in Mumbai
hired a man to pick up packed lunch from his home, have it
delivered to his office and when the man was finished, return
the empty box to his residence . So, it could be ready for
delivery the following day.
The dabbawala originated when India was under British
rule, many Indian people who worked in British companies
disliked the British food served by the companies, so a service
was set up to bring lunch to them in their workplace straight
from their home. Nowadays, Indian businessmen are the main
customers for the dabbawalas, and the service often includes
cooking as well as delivery.

3. Operational
Committee(MDVM)
General
Secretary
Charitable
Trust(NMTBS)
General
Secretary
Treasurer
Treasurer
Director(6)
Director
5000 members including
635 supervisors

4.  Low
cost delivery
 Delivery
reliability
 Decentralization
 Perceived
equality
 Suburban
railway network
 Customer
relationship

5. DISCIPLINE :
 No Alcohol Drinking during business hours
 Wearing White Cap during business hours
 Carry Identity Cards
PRINCIPLES :
 Shakti aur bhakti
 Work is Worship
 Manav seva me bhagwan seva milti hai
 Union is strength
 I trust man only coz I trust in god

6. THREAT OF
NEW
ENTRANTS
BARGAINING
POWER OF
BUYERS
COMPETITION
THREAT OF
SUBSTITUTES
BARGAINING
POWER OF
SUPPLIERS

7. • Competition: Its difficult to replicate their supply chain network
• New entrants: Fast food joints as well as office canteens. However, since
neither of these serve home food, the dabbawallas' core offering remains
unchallenged.
• Bargaining power of buyers: Delivery rates are so nominal (about Rs
300 per month) that one simply wouldn't bargain any further.
• Bargaining power of sellers: minimum infrastructure and practically no
technology is used, hence they are not dependent on suppliers.
• Threat of a new substitute product or service: No substitutes to home
cooked food in Indian scenario, hence threat to the dabbawalla service is not
an issue at least in the foreseeable future.

8. Strengths:
Simplicity in organization with Innovative service
Coordination, team spirit, & time management
Low operation cost
Customer satisfaction
Low Attrition Rate
Weaknesses:








High dependability on
local trains
Funds for the association
Limited Access to Education

9. Opportunities
Wide range publicity
 Operational cost is low
 Catering
Threats




Competition from caterers
Threats from fast foods and hotels
Change in timings

10. • Flat organization
• No hire and fire rule
• Community based Recruitment
• Sharing common beliefs, values, ethics
• Following of strict dress code
• Loyalty & trust is their monopoly
• Training provided to the new joiners
• Owner + Employee is the designation of each
• Quarterly Meetings to discuss issues

13. Documentaries made by :

BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA
SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV
TOKYO, NDTV.
CASE STUDY made by :



ICFAI Press Hyderabad & Bangalore
Richard Ivey School of Business – Canada
Also, Included in a subject in Graduate School of Journalism
University of California, Berkeley

World record in Best Time Management with Six Sigma rating.

Name in “GUINESS BOOK of World Records”.