Company profile for Ulwando Communication Solutions. The focus of the company is to provide enterprise communication solutions to medium and corporate customers in South Africa.

1. Ulwando Communication Solutions
An Enterprise Communication Solutions Provider

2. Contents
1
Partner Profiles
2
Company Profile
3
Solution Delivery & Customer Support
4
VoIP Call Rates – Call Tariff Comparison
5
Ulwando Value Proposition
Ulwando Investments (Pty) Ltd
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3. Profile: Langa Nyati
Formal Educational Training
BSc Electronic Engineering (University of KwaZulu-Natal)
ICT Industry Insights
 Evolution to converged access technologies that support high speed data
e.g. Advanced LTE Release 10, WiFi IEEE 802.11u, WiMAX IEEE 802.16e
 Evolution of telecommunications core networks towards IP based and
access agnostic technologies – fixed, mobile or a specific technology.
 Evolution of mobile network operator solution offerings towards including
traditional ASP, ISP and fixed telecommunications operator solutions.
Work Experience
 Technical management in implementing new mobile radio access
technologies and features.
 Network operations management incl. network rollout and maintenance.
 Sales operations management for a business unit with >R1 billion annual
sales revenue - incl direct and business partner corporate sales channels.
Business Leadership
Executive management experience in both network and sales operations while
leading teams with a diverse set of professional skills.
Ulwando Investments (Pty) Ltd
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4. Profile: Dr Fundile Nyati
o Leading healthcare entrepreneur in South Africa, who is a founder & Chief Executive
of Proactive Health Solutions (Pty) Ltd:
 A 14 year old leading employee health & wellness company in South Africa.
o Formal Educational Training:
 Medical:
 Masters Degree In Family Medicine (M.Fam. Med)
 Bachelor of Medicine and Bachelor of Surgery (MBChB)
 Business:
 Advanced Management Programme (Manchester Business School)
 Advanced Project Management (RAU or University of Johannesburg)
 Corporate Governance (Institute of Directorship in South Africa)
o ICT Industry Insights:
 Oversight responsibility in the implementation of cost effective ICT solutions for
PHS, an entrepreneurial business with a national footprint.
 Regular SME client invitee to prestigious Telkom Business’ Annual Customer
Forums/ICT industry updates, since 2008.
o Business Networks:
 Established business relations with key decision makers across corporate,
state owned enterprises, corporate & SMEs.
o Proven Business Skills:
 Corporate Governance
 Strategic and Operational business leadership
 Business growth strategies
 Business development skills
Ulwando Investments (Pty) Ltd
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5. Contents
1
Partner Profiles
2
Company Profile
3
Solution Delivery & Customer Support
4
VoIP Call Rates – Call Tariff Comparison
5
Ulwando Value Proposition
Ulwando Investments (Pty) Ltd
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6. Background
Vision & Mission
Capability
Enterprise Solutions
Who we are…
Registered in 2005, Ulwando is a communication solutions provider to public sector, state
owned and private sector enterprises. Its target market is focussed on medium sized
enterprises and corporates.
Its key strength lies with its expertise in identifying areas of improvement, proposing
appropriate solutions, implementing and monitoring performance against client
requirements. To achieve this we have formed key strategic partnerships with specialists,
industry leading OEMs and telecommunications network operators.
Ulwando is a 100% black owned business with full management control. It is committed
to contributing towards enabling the South African economy through its enterprise
communication solutions while ensuring employment equity and skills development for its
staff.
Ulwando Investments (Pty) Ltd
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7. Background
Vision & Mission
Capability
Enterprise Solutions
Vision, Mission & Values
Vision:
South Africa’s enterprise communications solutions provider of choice
Mission:
To delight our customers and build long-term relationships with them through our
provision of seamless, innovative and customised communication solutions.
Values:
Our business operational activities are underpinned by these values:
 Customer orientation
 Continuous improvement
 Doing business with integrity
Ulwando Investments (Pty) Ltd
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8. Background
Vision & Mission
Capability
Enterprise Solutions
Delivery Capability
People:
Internal
 Competency in communications business development & customer support services
External
 Access to our partner human capital and specialist expertise
Infrastructure:
Internal
Seamless, simplified and client oriented business and operations processes
External
 Solutions delivered through leading partner products and infrastructure capability
Technologies:
Partner core communication network infrastructure enable service delivery through
SoftSwitch technology supporting the latest VoIP protocols (SIPv2.0), IP-PBX capabilities,
Unified Communications and other solutions.
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9. Background
Vision & Mission
Capability
Enterprise Solutions
Partner Credibility
Gartner UC Magic Quadrant, July 2013
1. Vodacom Cloud-based UC Solution
 Vodacom UC based on Cisco and Microsoft
 Both evaluated as leaders in the UC space
2. Huawei Premise-based UC Solution
 Evaluated as a challenger in the UC space
 E-E solution includes premise-based IP-PBX
See Gartner UC MQ executive summary
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10. Background
Vision & Mission
Capability
Enterprise Solutions
Solution Categories
Consulting Services
 Structured assessment to identify existing gaps and recommend solutions
IT/Telecom Solutions
 Solution implementation using IT/Telecom network infrastructure capabilities
Office Communication Solutions
 Unified Communications, Collaboration, Telepresence & Video Conferencing
Telecommunication Power Solutions
 Telecom class power solutions for instances with unreliable power grids.
Intelligent Video Surveillance Solutions
 Intelligent and networked video surveillance solutions
Enterprise WiFi Coverage Solutions
 Turnkey indoor and outdoor WLAN coverage solutions
Ulwando Investments (Pty) Ltd
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11. Background
Vision & Mission
Infrastructure
Business Consulting
Consulting Services
Assessment (ISO 9001:2008)
 Infrastructure Audit
 IT Staff Complement
 Features and Functionality
 Product and Service Quality
 Supplier/Service Provider Contracts
 Maintenance and Support Contracts
 Disaster Recovery and Business Continuity Plans
 Information and System Security Controls
Recommendations (Plan)
 Improvement objectives measured against Key Performance Metrics:
 Effectiveness (Quality)
 Staff Productivity (Output)
 Transaction Time (Process Efficiency)
 Staff Efficiency (People/Transaction/Time)
 Cost Effectiveness (Cost/Activity)
Ulwando Investments (Pty) Ltd
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12. Background
Vision & Mission
Infrastructure
Network Solutions
IT/Telecom Network Solutions
Cloud Services
Hosting Services
Internet Services
Networking
Access Solutions
Unified
Communications
Storage & Backup
Enterprise App’s
IP-Centrex
Domain Hosting
Server Hosting
Application Hosting
Web & Email
Domain Services
Internet Bandwidth
IT Security
IT Policies
Optic Fibre
WiMAX
3G/HSPA/LTE
VSAT
(Local & International)
MPLS VPN
Diginet
Microwave
(P2P & PMP)
ADSL
WiFi
(Indoor & Outdoor)
Ulwando Investments (Pty) Ltd
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13. Background
Vision & Mission
Infrastructure Office Communication Solutions
Office Enabling Solutions
IP Phone
PC Client
Mobile Client
Pad Client
SD/HD IP Cameras Video Conferencing
Instant Messaging
Presence
Unified Messaging
Corporate Directory
Huawei eSpace UC solution integrates voice, data, video and workflow applications. It can be
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widely used in scenarios ranging from home offices to large enterprises

14. Background
Vision & Mission
Infrastructure
Equipment Power Solutions
Telecom Class Power Solutions
Huawei eSpace PowerCube1000 solutions utilize an advanced power conversion technology &
intelligent management to maximize efficiency of energy utilization & reduce power expenses.

15. Background
Vision & Mission
Infrastructure Video Surveillance Solutions
Intelligent Video Surveillance
Traffic
Surveillance
Safe City
Campus
Security
Emergency
Command
Solutions
Security
surveillance
Command
center
Rail
Urban road
surveillance surveillance
Government
Industrial park Airport, prison,
and campus
security
Police
Medium Platform
Small Platform
Large Platform
Platforms
IVS
(8 cameras) (16 cameras) (32 cameras)
(128 cameras)
SD IPC
Analog Camera + Encoder
IP Cameras
dome
camera
box
semi-dome
camera
camera
1/4-camera DVS
4/8/16-camera DVR
Infrared box
IR semi-dome
Wireless box
HD IPC
WDR box
Violation-proof IR high-speed
semi-dome
dome
HD box
Wide Dynamic Range
HD semi-dome
LTE box
HD dome
Up to 100 camera models for different surveillance scenarios. Wired and wireless transmission
modes. IVS platforms for up to 200,000 cameras. Carrier class storage using NVRs & SANs.

16. Background
Vision & Mission
Infrastructure
WiFi Coverage Solutions
Turnkey WLAN Solutions
Internet
Unified Security Gateway
Edge Router
Data Centre
Enterprise Ethernet Switch
(with Access Controller)
Access Switch
Indoor/Outdoor Access Points
Turnkey Indoor/Outdoor WLAN solutions based on 2.4GHz & 5GHz bands. Network planning to
eliminate co-channel interference & improve throughput. Interconnection with other vendors.

17. Contents
1
Partner Profiles
2
Company Profile
3
Solution Delivery & Customer Support
4
VoIP Call Rates – Call Tariff Comparison
5
Ulwando Value Proposition
Ulwando Investments (Pty) Ltd
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18. Huawei Solution Delivery & Customer Support
Ulwando Communication Solutions
OEM Supplier
Authorized SA
Distributor
Reseller
Implementation
Customer
Support
Telepresence
HD Video Conferencing
Unified Communications
Indoor and Outdoor WiFi
Intelligent Video Surveillance
Telecom Class Power Supply Solutions
Project Management
Account Management
Outsourced:
• Installation, and
• Commissioning
Outsourced:
• On-site repairs
• Routine maintenance
• Spare parts management
Ulwando Investments (Pty) Ltd
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19. Vodacom Solution Delivery
Vodacom Customer Support
Customer
Key Account Manager
Solution
Architecture
Customize Solutions:
• Enterprise Solutions
• Technical Proposals
Bid
Management
Project
Management
Installation,
Configuration
& Provisioning
Generate, Advise & Approve: Manage & Execute:
Manage & Execute:
• Full Commercial Proposals
• Work Scheduling (Proj Plan) • In-house & Outsource
• Final Pricing & Discounts
• Delivery against SoW & T
• Per Technical Proposal
Ulwando Investments (Pty) Ltd
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20. Vodacom Solution Delivery
Vodacom Customer Support
Customer
Key Account Manager
24/7 Network Management Centre (NMC)
Fault
Management
•Open/Close TT
• Dispatching
• TT escalation
Configuration
Management
Service
Provisioning
• Configuration P&P • New service
• CR Approval/Reject • Re-activation
• CR reference history • De-activation
Corporate Call Centre
Performance
Management
• Client services
• Based on SLA’s
• OMC reports
Service
Queries
• Service outage
• Additional services
• New client inquiry
Account
Queries
• Payment &
Billing issues
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21. Contents
1
Partner Profiles
2
Company Profile
3
Solution Delivery & Customer Support
4
VoIP Call Rates – Call Tariff Comparison
5
Ulwando Value Proposition
Ulwando Investments (Pty) Ltd
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22. Best Network Call Rates
Tariff Comparison
Description
Time
Vodacom IP Talk
Telkom
Neotel
Vox Telecom
Telkom Fixed
Geographic Peak
Geographic Off Peak
Non-Geographic Peak
Non-Geographic Off-Peak
Geographic Peak
Geographic Off Peak
Non-Geographic Peak
Non-Geographic Off-Peak
All Hours
Peak
Off Peak
Peak
Off Peak
Peak
Off Peak
Peak
Off Peak
Peak
Off Peak
R0.25c
R0.25c
R0.33c
R0.33c
R0.27c
R0.27c
R0.36c
R0.36c
0c
R0.36c
R0.36c
R0.57c
R0.57c
R0.60c
R0.60c
R0.63c
R0.63c
R0.63c
R0.63c
R0.46
R0.23
R0.46
R0.23
R0.58
R0.58
R0.67
R0.67
R0.30
R0.15
R0.50
R0.29
R0.15
Free
R0.29
Free
R0.39
R0.29
R0.39
R0.29
R0.39
R0.29
R0.39
R0.29
R0.58
R0.67
R1.30
R1.05
R1.30
R1.05
R1.30
R1.05
R1.30
R1.05
R0.30
R0.15
R0.95
R0.85
R0.95
R0.85
R1.20
R0.96
R1.20
R0.96
R0.39
R0.29
R1.49
R0.95
R1.49
R0.95
R1.49
R0.95
R1.49
R0.95
Neotel Fixed
Vodacom VoIP
Other
Vodacom Mobile
MTN Mobile
CellC Mobile
8ta Mobile
Ulwando Investments (Pty) Ltd
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23. Contents
1
Partner Profiles
2
Company Profile
3
Solution Delivery & Customer Support
4
VoIP Call Rates – Call Tariff Comparison
5
Ulwando Value Proposition
Ulwando Investments (Pty) Ltd
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24. Value Proposition
Why Ulwando?
Integrated ICT Solutions
 Elimination of duplicate IT/Telecom infrastructure for various ICT services
Innovation
 ICT solutions based on leading edge technologies & methodologies
Migration
 Migration towards cloud based ICT solutions in order to enjoy cost benefits
Cost Saving
 Help customers realize cost savings in their total IT/Telecom expenditure!
Ulwando Investments (Pty) Ltd
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25. Contact Us
Sales Contact:
Langa Nyati
Managing Director
Mobile: +2784 439 2898
Email: nyatila15@gmail.com
Physical Address:
Block B, 1st Floor
Whitby Manor Office Estate
167 14th Road
Midrand.
Ulwando Investments (Pty) Ltd t/a Ulwando Communication Solutions
Company Registration: 2005/016790/07
Ulwando Investments (Pty) Ltd
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