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体验反馈   本集编剧:季札
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剧集:
AVC
      季札
      鱼相




剧集:
AVC
      季札
      鱼相
      十渡




剧集:
AVC
      季札
      鱼相
      十渡
      ……


剧集:
上集提要…
Google
         V8




上集提要
Google
         V8




上集提要
本集内容
本集内容

• 反馈系统
本集内容

• 反馈系统


• Flow 心理模型
本集内容

• 反馈系统


• Flow 心理模型


• 数据的祸害
反馈系统
抽水马桶
抽水马桶的水阀
古希腊水流钟
克特西比乌斯(Ktesibios)浮子
瓦特蒸汽机
瓦特蒸汽机 - 离心调速器
输入        输出

          处理




系统
输入        输出

            处理


            反馈



反馈系统
输入        输出

            处理


            反馈
                 负反馈(调节回路)

                 正反馈(增强回路)
反馈系统
设计       发布

            发




产品系统
设计              发布

                    发


                用户体验(反馈)



用户体验反馈系统
设计              发布

                    发


                用户体验(反馈)
                           定性:用户访谈…

                           定量:数据分析…
用户体验反馈系统
FLOW 心理模型
挑战
challenge




             能力
            Abilities
挑战
challenge




             能力
            Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                          能力
                         Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                         味
                                  om
                         乏
                                 d
                              re
                             bo



                                        能力
                                       Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                         ow
                    fl

                              味
                                   om
                          乏
                                  d
                               re
                              bo



                                         能力
                                        Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                         ow
                    fl

                              味
                                   om
                          乏
                                  d
                               re
                              bo



                                         能力
                                        Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                         ow
                    fl

                              味
                                   om
                          乏
                                  d
                               re
                              bo



                                         能力
                                        Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                         ow
                    fl

                              味
                                   om
                          乏
                                  d
                               re
                              bo



                                         能力
                                        Abilities
挑战
challenge




            虑
            焦

                     y
                    et
                 xi
                n
                a




                         ow
                    fl

                              味
                                   om
                          乏
                                  d
                               re
                              bo



                                         能力
                                        Abilities
数据的祸害
从前有个人,   了一只猫...
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有个人,    了一只猫...


虎猫
     狮猫
          龙猫
               云猫
                    风猫
                         墙猫
                              鼠猫…
从前有群人,做了一个项目…
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
从前有群人,做了一个项目…


 39   82   13   55   105

 45   80   13   54   100

 44   84   12   53   99

 40   83   15   52   98

 39   81   13   59   96

 38   79   12   54   103
教训一:部分提升 ≠ 整体提升
从前有个人,遇到一个水手…
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!


• 结论:床是个危险的地方!
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!


• 结论:床是个危险的地方!
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!


• 结论:床是个危险的地方!




• 数据:购买按钮变成红色的之后,订单量增加了 10%。
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!


• 结论:床是个危险的地方!




• 数据:购买按钮变成红色的之后,订单量增加了 10%。


• 结论:红色的购买按钮对提高订单量有帮助。
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!


• 结论:床是个危险的地方!




• 数据:购买按钮变成红色的之后,订单量增加了 10%。


• 结论:红色的购买按钮对提高订单量有帮助。
从前有个人,遇到一个水手…

• 数据:据统计,超过 99% 的人是死在床上的!


• 结论:床是个危险的地方!




• 数据:购买按钮变成红色的之后,订单量增加了 10%。


• 结论:红色的购买按钮对提高订单量有帮助。
教训二:变量 ≠ 相   变量
教训二:变量 ≠ 相   变量


             (所以需要 A/B Test ...)
教训二:变量 ≠ 相   变量
从前有群人,又做了一个项目…
体验指标




                 设计空间
从前有群人,又做了一个项目…
体验指标




                 设计空间
从前有群人,又做了一个项目…
体验指标




                 设计空间
从前有群人,又做了一个项目…
体验指标




                 设计空间
从前有群人,又做了一个项目…
体验指标




                 设计空间
从前有群人,又做了一个项目…
体验指标




                 设计空间
从前有群人,又做了一个项目…
体验指标




                 设计空间
教训三:局部最优解 ≠ 全局最优解
下集预告
数据源头之
打点那些事

鱼相
Q&A
Thanks!

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Lie to me S01.e02.反馈体验

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  13. 友情提醒:\n本次分享较为雷人,\n未成年人请在家长指导下旁听,\n已成年人请自带避雷针。\n
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