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Focus on Value Creation
Find out what your customers actually need and how to get it to them
Webinar
13.01.2021
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ORGANIC agility webinars
• Part 1: Why your company will fail in 2020
• Part 2: Building blocks for a resilient organization
• Part 3: Leadership in complex environments
• Part 4: Archetypes: mapping organization, culture and leadership
• Part 5: Cultural Awareness & Coherence (Principle #1)
• Part 6: A decision making approach for resilience (Principle #2)
• Part 7: Focus on Value Creation (Principle #3)
• Feb 2021 - Part 8: Validate changes in small increments (Principle #4)
• Q2/2021 - Part 9: Optimize the value flow (Principle #5)
Find all our past webinars here:
https://www.agile42.com/en/webinar/
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On using Zoom
• Feel free to chat
• Questions with Q&A
• We are recording and publish webinar on Youtube
• Email to participants with link of recording and slides
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Lasse Ziegler
Leadership & agility Coach and Trainer
agile42 Finland
lasse.ziegler@agile42.com
+358 40 772700
1
https://www.linkedin.com/in/lasseziegler
www.agile42.com - www.organic-agility.com
@agile42/coaches
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You can find all our past and future webinars here:
https://www.agile42.com/en/webinar/
From previous webinars
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Shifting the
Metaphor
• From mechanical to organic
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ORGANIC
agility
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Crossing the Chasm- Geo
ff
rey A. Moore
Market cycle length: used to be 15-30 years, now 5-7 years
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Cynefi n
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There are two sides to this equation:
1. The organization needs to understand what
value is
2. The organization needs to understand how to
create value
A successful organization must be good
at delivering value to customers
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What is value?
What does the market we are targeting recognized as
value?
What do our customers describe as valuable?
The organization needs to understand
what value is
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De
fi
nition of Value
1) the monetary worth of something
2) a fair return or equivalent in goods, services, or money for
something exchanged
3) relative worth, utility, or importance
4) something (such as a principle or quality) intrinsically valuable or
desirable
From: https://www.merriam-webster.com/dictionary/value
Image by mohamed Hassan from Pixabay
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Organization value vs customer value
• Customers value, and not what an organization think the
customers would value
• Finding out customer value can be very challenging. Asking
customers o
ft
en does not work.
• Be careful of assuming you know what you customers value
• What customers value today (or yesterday) might not be
what they value tomorrow
• How do you know you are talking to the right customers?
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Poll:
Customer value and Cyne
fi
n
• Is the question “What is customer value?”
1. clear
2. complicated
3. complex
4. chaotic
• Depending on where you see this question you need to
chose a di
ff
erent approach to finding the answer
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Customer value and market
• Value depends on where the product is on the market
curve
• Innovators and Early Adopters - New and innnovative
cutting edge features
• Early Majority - Solves most of my problems. Solution is
low risk.
• Late Majority and Laggards - Has everything you could
possibly want and it just works
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A couple of example tools:
• Value Stream Discovery
• Competency Mapping
The organization needs to understand
how to create value
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Value Stream Discovery
• Value stream discovery is a technique which allows to identify
values streams and their target groups based on market analysis
and scenario validation.
• Start with the customer not a process
• 5 Steps:
• Create & validate scenarios
• Extract needs and reason for dissatisfaction
• Aggregate Personas into Target Groups
• Create the Value Streams
• Activity Mapping
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Competency Mapping
• Competency Mapping is a technique to enable an organization to
understand how existing capabilities are mapped against value stream
needs.
• Self-Assessment, Peer review and Group presentation
• 5 levels of competency
• Using competency mapping and activity mapping you can then organize
into teams for deliverying value
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Should customer value be delivered?
1. e
ff
ectively - in such a manner as to achieve a desired
result
2. e
ff
iciently - in a way that achieves maximum
productivity with minimum wasted e
ff
ort or expense
Poll: Effectivness vs ef
fi
ciency
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ORGANIC agility
Foundations
ORGANIC agility Foundation valid for Certi
fi
ed Agile Leadership -
Essentials, Teams & Organizations
Upcoming remote trainings for EMEA:
• 8.2 - 11.2.2021
• 6.4 - 9.4.2021
Register at:
https://www.agile42.com/en/training/list/CAL-E-T-O/organic-agility-
foundation-valid-for-certi
fi
ed-agile-leadership-essentials-teams-organizations
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Questions?
and some answer
s
Please use the Zoom Q&A to ask questions
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