Slides from keynote talk at The UX in Libraries conference in Sheffield June 6 2018. Program: http://uxlib.org/uxlibs4/

1. Do you want to dance?
Inclusion and belonging in libraries and beyond
Christian Lauersen
The Royal Danish Library
Mail: cula@kb.dk | Twitter: @clauersen | Blog: christianlauersen.net

2. Inclusion and belonging
What and Why?
Obstacles?
How?

3. How do you really
feel about inclusion?

4. Where do you put your money in the socks?

5. Test yourself: Project Implicit,
Harvard University. https://implicit.harvard.edu/
Are you inclusive?

6. Something you should know
about this white guy

7. Malala Yousafzai

9. What do we talk about
when we talk about
inclusion and exclusion?

14. Social inclusion
• The process of improving the terms for individuals and groups
to take part in society, and
• The process of improving the ability, opportunity, and dignity
of those disadvantaged on the basis of their identity to take
part in society
World Bank Group: http://www.worldbank.org/en/topic/social-inclusion

15. ” ”Diversity is being invited to the party;
Inclusion is being asked to dance”
- Verna Myers

16. Diversity is about demographics
Inclusion is about culture
Diverse demographics support
inclusive culture

17. Why should we even care about inclusion?
(spoiler: because libraries are a people business)

18. Inclusion
- Thrive mentally and physically
- Willing to learn from others
- Is simply the right thing to do
- Creates a sense of belonging
(Leary, Baumeister, Twinge)

19. BELONGING

20. Maslow’s hierachy of needs (1943)

21. Why do they come?
”The need for connection and community is primal, as
fundamental as the need for air, water, and food”
- Dean Ornish

22. If it is the right thing to do why do
we face obstacles towards inclusion?

23. Obstacle #1
FEAR

24. Skateboards and libraries?

26. Central Rappahannock Regional Library
in Fredericksburg, VA

27. Obstacle #2
BIASES

28. ½
Biases are the stories we make up about people
before we know who they really are

29. Obstacle #3
LACK OF
DIVERSITY

30. The white profession
https://chrisbourg.wordpress.com/2014/03/03/the-unbearable-whiteness-of-librarianship/

31. It’s easy to have values
but hard to follow them
Yourself
Library as workplace
Library in the community

32. Inclusion and social justice should not just
be a jacket you take on when you go to work
What we say matters. What we do matters

33. LIS internally: Diversify
• Billede af Nakisha og Erik
Diversify workforce, LIS education
and conferences

34. Diversify workforce, LIS education and
conferences

35. Workplace:
Make inclusion a
priority
Focus and training on
unconscious biases
Be aware that culture
eats strategy for breakfast

36. “Whenever you read a good book, somewhere in the world
a door opens to allow in more light”
- Vera Nazarian
Libraries in the community

37. The power of invitations
The magic of feeling welcomed

38. Seek partnerships; find voices that
can talk diversity and inclusion with you

40. Inclusion is not primarily
about fighting evil
It is about awareness and
enlightnement
Libraries are great at that

41. • How do you measure the degree of inclusion?
Feature issues to be addressed:
How do we measure the level of inclusion?
(Hello UX Heroes!)

42. Thanks for listening
Let’s dance!
Christian Lauersen
Mail: cula@kb.dk
Twitter: @clauersen
Instagram: @librarylovestories
The Library Lab:
https://christianlauersen.net/