1. Morolayo Olaegbe
Email: lolaegbe@yahoo.co.uk Telephone: 07742581167
Profile
An experienced Prince 2 practitioner with excellent project management skills which includes
stakeholder management, RAID management, RACI matrix, risk reporting, change management,
data analysis, monitoring business processes to identify clear opportunities for improvements.
An accomplished individual with a verifiable track record in fields such as managing a budget of
over £200,000, requirement capturing, analysis, gathering and an eye for detail. I have a good
understanding of other project management methodologies such as Scrum and Prince2.
Project management skills
 Risk management: experienced in capturing risks, writing, updating and maintaining the
risk logs, using the RAG status to monitor the impact of risks and mitigating risks.
 Change management: worked on facilitating and enabling the processes of change by
filling out and updating the change request forms for the approval of the project manager.
 Stakeholder management: collating information from stakeholders across the
organisation to produce reports on the status (using the raci matrix) on the progress of the
project.
 Requirement management: experienced in developing, managing, gathering and
capturing high and low-level requirements for the feasibility study of a business case.
 Managing budget: experienced in managing the budgetary allocation for the project by
keeping adequate records on stocks (conducting monthly stock takes).
 Team management: managing a team of six and responsible for motivating, coaching
and making sure they have what they need to get the work done.
 Issue management: dealing with problems in a way that minimises disruption and allows
an action to be put in place with the least problem possible through the use of the issue
log.
 Facilitating Meetings and Conferences: Facilitating meetings and conferences through
liaising with the conveners and speakers to make sure that project documents are made
available. Making sure that the aim does not stray and collating information gathered
during meetings.
Technical Knowledge
 Microsoft Office (Word, Excel, Visio, PowerPoint, Project, Outlook) Polaris Office, Note
Plus, Quick Office and office suite
Education
BCS Foundation Certificate in Business Analysis
PRINCE2 Certification
B.A Philosophy, Ogun State University
Career Summary
Almond media
June 2014 - Date Project management officer

2. I worked on the KTB (Kiss the bride) app, where l was part of a team that wrote the feasibility
study which involves gathering and analysing requirements, writing and updating the change
request form, managing and updating the risk and issue log, conducting a comparative analysis
on competitors’ brands.
The role involves additional responsibilities below:
 Supporting analysis of the proposed project initiatives during the business planning
process to advise on suitable methodology.
 Writing, developing, vetting the business case through requirement capture/ gathering
for the feasibility study.
 Assigning, monitoring and updating task in the task register.
 Managing RAID logs and RAG status for the project, Capturing ideas and administering
the Moscow methodology for gathering the requirements.
 Measuring the principles of project management against the requirements and drawing
up the’ to be’ model for the requirements.
 Identifying and exploring issues which may have an impact on the service provision,
highlighting the option for a change request.
 Planning team meetings for updates on the business case.
 Capturing actions during meetings and sending a list of measures to the meeting
attendees.
 Project monitoring, tracking and control of the risk log, mitigating risk response actions.
 Ensuring that the project aligns with the organisational vision and strategy by evaluating
the continued business justification.
 Ensuring appropriate processes are in place to track and collate accurate management.
 Providing support, guidance and direction to the project manager.
Caviar House Limited
Dec 2008 – date Duty Manager
As duty manager, l am responsible for the day to day running of the store, supporting senior
management and specialists with decision making and dispute resolution concerning trading
issues by delivering excellent customer care, assessing financial and operational processes of the
shop. Also, l facilitated the reduction of paperwork by using computer packages (note plus,
Polaris office). As a result of this, a sale has been increased by at least 50%; Processes have been
simplified and bottlenecks reduced to the minimum.
This role requires the utmost flexibility, additional responsibilities includes:
 Managing inventory and synchronising demand chain planning and execution with the
upstream planning process to ensure operations align with the company's goal.
 Creating, delivering and revising work plans as appropriate to meet changing needs and
requirements
 Using customer profiling information to aid forecasting, scheduling staffs and improving
sales.
 Employing appropriate escalation where necessary to manage issues arising.
 Simplifying of sales and the operational process of automating and replacing manual
processes with the use of quick office, note plus and other software.
 Ensuring that the project documents are complete, current and appropriately stored.
 Working in conjunction with the senior management to develop action plans, implement
new initiatives and take part in promotions to target key segments.
 Creating and monitoring the key performance indicator using customer feedback data,
market research and questionnaires.

3.  Resolving complex issues arising from customer complaints and requests by conducting
proper investigations.
 Utilising retail best practices to underpin store and cross-channel processes and deliver an
understanding customer experience.
 Providing decision support to senior management and escalating issues that cannot be
resolved.
 Utilising market intelligence to monitor and assess competitors' strength and weaknesses.
 Conducting staff appraisals and performance reviews as well as providing training and
development.
 Delivering tasks within the framework of risks, sustainability and environmental
considerations agreed at the client brief stage while maintaining focus on time, quality
and cost.
 Maintaining an exceptional health, safety and environment rules & standard and ensuring
the implementation.
 Recording, monitoring and managing tasks in the diary
Dec 2004 – Jan 2008 Sales Consultant
 Assist in developing ideas based on clients’ requirements and needs.
 Built ongoing customer relationships to ensure loyalty and satisfaction.
 Provided customer service and responded to customer’s complaints and orders.
 Worked on task scope and plans that include benefit analysis, cost and work schedule.
 Utilised customer profile information to provide bespoke products to the clients.
 Administered key performance indicators and ensured that the health & safety standards
met.
 Cash handling, banking, and conducting till checks.
 Built relationships with staff and customers by identifying and resolving urgent issues.
 Identified, monitored, managed and recorded risks that can impact the business in the
appropriate log.
 Made sure that tasks are carried out, recorded and controlled in the diary.
Sep 2003 – Dec 2004 Aptus Personnel Limited Sales Consultant
As a sales consultant, l identified and met customer needs by maintaining good after sales and
repeat sales relationships. This has a positive impact on the business which resulted in a 45%
increase in the company's turnover and reduced risk levels.
My duties entailed the following
 Provided customer service, processed customers order and requests.
 Ensured that processes and procedures are properly documented.
 Prioritised, investigated remediate issues and developed improvements that will impact
the business positively.
 Handled and banked Cash, the process data quickly (PDQ) machine.
 Reported customer’s issues and complaints to the manager.
 Monitored stock levels, quality control and conducted stock takes and reconciliation.
 Ensured that health, safety and environment rules are followed and reported hazards to
the shop manager.
Apr 1999 – Jun 2002 Tejufoams Limited Sales Consulting Officer
As a sales consulting officer, l negotiated contracts and liaised between the customers and the
company. I also sourced for new market leads, organised sales visits and attended trade
exhibitions, conference and meetings. The resultant effect was fostering a healthy and cordial
relationship between the company and its customers which gave them a sense of belonging.

4. My other responsibilities entailed:
 Managed conflicts between stakeholders with a differing opinion and ensured that agreed
solution aligns to the vision of the company.
 Assisted in Driving a solution set across development teams (primarily development and
marketing communications) through the market requirement and positioning with product
contract.
 Sourced for new Prospects and identified new leads.
 Assisted in identifying resources and assigning responsibilities.
 Provided functional support to the clients by ensuring that the agreed delivery timescales
were met
 Provided status reports to the marketing manager and stakeholders; anticipate and react to
change.
 Assisted in the Implementation and coordination of UAT with customers.
 Analysing potential partner relationships for the product and new products pitch to clients
and prospects.
 Maintained credit facilities records and managed clients’ performance.
 Recorded and monitored tasks in the sales diary.
 Reviewed sales performance and lessons learnt report.
 Ensured the agreed deliverables are aligned with the requirements.
 Aided review and credit analysis of new credits from the marketing teams, debt recovery
from clients.
 Specifying market requirements for current and future products by conducting market
research supported by visits to customers, potential prospects and non-customers.
Interests
Travelling and meeting people
Reference
Available on request