10 Reasons why banks find it challenging to deliver excellent Customer experience

1. 10 Reasons why Banks struggle to
deliver excellent Customer
experience
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2. 1. Extreme product centricity
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3. 2. Competing products with separate
sales teams
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4. 3. Channels and branches under
separate heads makes integration
difficult
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5. 4. Lack of differentiation in products
pushes employees to confuse
customers

6. 5. Lack of transparency as a
culture
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7. 6. Employee attrition
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8. 7. Disintegrated technologies and
systems
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9. 8. Disengaged customers
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10. 9. Customer experience as a separate
department, with limited powers
Marketing
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Retail
Customer
experience
Corporate

11. 10. Central bank regulations make it
difficult to experiment
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12. Would you like to overcome any of these
challenges?
Get in touch with us at
info@leadonconsultant.com to know more
about it.
URL – www.leadonconsultants.com