1. PRESENTATION FOR
Advantage Group overview
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2. The Advantage Group
Solutions-oriented speciality recruitment company
Four worldwide business groups united under the Advantage brand
Allows efficient allocation of resources globally across all industries
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3. The Advantage Group
Key facts
Annual revenues in excess of £3 billion
Specialists in provision of temporary workforce, direct hire and permanent
recruitment, and project/process outsourcing services
4,600+ active clients on four continents
4,000 employees globally
350+ offices worldwide
145,000 professionals sourced and placed annually
HRO Today Baker’s Dozen #1 MSP Provider, 2010
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4. International reach
A global network of offices Main offices
United States of America
Assisting clients with international United Kingdom
employment challenges (immigration, talent Japan
pipelines and cultural differences) Australia
Poland
Dubai
China
Singapore
United States of America: United Kingdom: Japan:
239 locations/34 states
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5. Industries and skill categories
Skill categories include:
We work with businesses all over the world
Accounting & finance
in nearly every field
Administrative & clerical
Industries served include: Banking operations
Construction
Distribution
Engineering
Hospitality
Human resources
IT
Legal
Light industrial
Medical support
Research & development
Retail
Sales & marketing
Scientific
Technical
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6. Our business groups
Four distinct business groups allow Advantage to allocate resources
efficiently, drawing on sector and geographic expertise
Specialist companies bring additional expertise to our portfolio
Qualified technical staffing Light industrial and general Qualified professional and Professional services and
business staffing business support staffing outsourcing
Medical records management Global executive search
Clinical research, scientists & chemists
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7. Advantage Technical Resourcing
Qualified engineering, IT, scientific and R&D professionals delivered to
projects around the world
Over 40 years’ experience in global technical staffing delivery
Operates an ISO 9001:2008 accredited Quality Management System
Specialist Japanese divisions provide niche engineering, software,
construction and chemical/biochemical expertise
Divisions allow efficient delivery of a client’s end-to-end technical
requirements, from single hires to complete, turnkey projects
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8. Advantage Technical Resourcing
Skill categories Sample roles
Engineering Aerospace Engineers
Information Technology Application Developers
Science Electrical Engineers
Research & Development Electronic Technicians
Project Management Help Desk/Technical Support
Inorganic/Organic Chemists
IT Architects/Designers
Sectors Mechanical Engineers
Mechanical Technicians
Aerospace
Nuclear Engineers
Consumer Services
Production Inspectors
Defence
Project/Programme Managers
Energy & Natural Resources
Quality Assurance
Health Care
R&D Scientists
High Technology
Software Engineers
Industrial Manufacturing
Technical Writers
Technology Lifestyle Services
Web Developers
Telecommunications
Transportation
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9. Case study
A large aerospace customer needs a diverse, high-volume
contingent workforce.
The situation Key elements
A world leader in the design and manufacture of aviation products, our customer has an annual
budget of nearly £140 million UK ($218 million US) for suppliers in the UK and Ireland. The Onsite account management team to deal
company’s recruiting needs are significant, with manufacturing facilities that require everything
with queries quickly and efficiently
from production fitters and quality inspectors to design and stress engineers. The company
named us its official resourcing partner in 2006, asking us to manage its complete recruitment Created standardised supply base with
process using an e-commerce platform.
priority 1st tier and seven 2nd tier groups
Our response Streamlines recruitment process to achieve
One of our first priorities was to embed an account management team onsite, allowing us to 100% compliance with hiring managers
establish an accessible, responsive communications process. Next, we developed a two-tier
staffing system: we managed the first tier—which comprised 43 percent of the company’s Established innovative sourcing strategies
subcontractor workforce—onsite, and then outsourced the second tier through a rigorous for both blue- and white-collar workers
vendor management program. This allowed us to meet the company’s demand for diverse,
high-volume contingent labour in a short time frame. And to ensure accountability, we Average turnaround time – from resume
implemented a number of Service Level Agreement (SLA) deliverables, with key performance submission to start – of one week
indicators (KPIs) reported each quarter.
Results
Within the first 12 months, our customer’s contingent workforce grew from 59 to 681
contractors, with 100 percent starting at the target pay rate. This not only helped the company
meet its manufacturing needs, but it also produced a significant cost savings. Over the life of
the initial two-year, £40 million UK ($62 million US) contract, the company saved more than 10
percent in direct costs.
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10. Advantage xPO
Global talent acquisition and workforce management solutions,
delivered to some of the world’s leading organisations
Proven best practice in deploying RPO, BPO, Contingent Workforce
Management and Strategic Workforce Planning solutions
Customers realise an average of 20-40% savings and benefit from 100%
regulatory compliance
Over 25 years’ experience and solutions on two continents
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11. Advantage xPO
xPO business services:
Recruitment Process Outsourcing (RPO) offers complete recruitment service, from
initial contact to interviewing, hiring and background checks
Contingent Workforce Management (CWM) manages vendors, contractors and
freelancers, including hiring, on-boarding, payroll and off-boarding
Business Process Outsourcing (BPO) delivers turnkey outsourcing solutions for
business-critical functions, including customer service, shipping,
manufacturing/distribution, substitute teachers and administration
Strategic Workforce Planning (SWP) generates strategic plans for talent acquisition and
workforce management, helping businesses to optimise their workforce as conditions
change
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12. Case study
An investment outsourced their entire recruitment process to
Advantage.
The situation Key elements
A global investment bank with over 65,000 employees determined that it was in its best interest
to outsource its entire recruitment process. Its in-house capabilities were inefficient, too costly, Established a team of 23 recruiters to work
and not capable of managing contingent workers. Advantage competed against 24 other
onsite on behalf of the client
staffing companies to earn the contract.
Installed a robust applicant tracking software
Our response system and migrated all records to it
We immediately deployed a team of 23 professionals to the client site, led by an Executive
Recruiter with experience in Investment Banking Recruiting. The team deployed a new, state- Assumed all duties for recruitment, offer-
of-the-art candidate tracking system and migrated all candidate records from the previous letter generation, and on-boarding
system to the new one. Within just two months, the new system and all recruitment procedures
were in place. The team went on to lead all recruitment efforts, offer-letter generation, and on-
boarding. Having a team onsite greatly improved our ability to identify candidate personality
traits and skill sets that the client valued.
Results
The new system was far more efficient than the previous one – time-to-hire was reduced and
the quality of candidates improved, thanks to improved recruiting techniques. In addition, the
client reported higher ROI per hire.
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13. Advantage Professional
Qualified professional and business support staffing delivered across
all sectors and all levels of seniority
Executive search consultancy provided via the prestige Strategi brand
High-quality, flexible recruitment solutions tailored to meet the needs of
each client
Expert market knowledge, responsiveness and high levels of service,
developed and refined over 30 years
Local and global teams of talent management experts dedicated to
identifying market trends and proactively adjusting to a dynamic global
marketplace
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14. Advantage Professional
Skill categories Sample roles
Accounting & Finance Administrator
Banking & Financial Services Business Analyst
Executive Assistants & Business Support Executive Assistant
Human Resources Finance Manager
Executive Fund Administrator
Legal Head of HR
HR Business Partner
Sectors Lawyer
Multilingual PA
Banking & Financial Services
Paralegal
Energy, Utilities & Natural Resources
Product Manager
FMCG
Project Accountant
Manufacturing, Engineering & Construction
Receptionist
Media & Publishing
Recruitment Specialist
Pharmaceutical & Medical
Risk Analyst
Professional Services
Training Specialist
Public Sector & Not for Profit
Retail & Leisure
Technology & Telecommunications
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15. Case study
A worldwide defence contractor needed skilled employees.
The situation Key elements
A major defence contractor needed more qualified employees. The company was expanding
overseas and having difficulty managing and staffing those positions. New employees would Worked closely with the client to identify
need to be available for significant overseas travel and/or relocation.
skills, personality traits and other factors
Our response that would lead to a successful hire for
To find qualified candidates, we used a variety of recruiting including using targeted advertising each position
and directly contacting many of the most sought-after candidates, including those we had
worked with in the past. In addition to the demands of travel and/or relocation, we were mindful Contacted qualified candidates from our
of the client’s unique work environment. A good fit culturally was required for the long-term roster of associates
success of the placements.
Advertised for skilled individuals in
Results specialist magazines
Over the term of the contract, we placed over 30 candidates, including two senior executives.
Our ability to respond with the right talent in a timely fashion meant the company was able to Screened all candidates so that the client
meet the production goals established in expansion plans. would only have to choose from the very
best
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16. Advantage Staffing
Contingent, temp-to-hire and direct hire staffing for a variety of general
employment positions
Specialists in high-volume, project and seasonal needs
Offices across the US for full continental coverage
Single staffing source for all skill and service requirements
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17. Advantage Staffing
Skill categories Sample roles
Light Industrial Administrator
Skilled Trades Electronic Technician
Construction Inventory Clerk
Distribution Laboratory Technician
Medical Support Logistics Coordinator
Retail Material Handler
Administrative/Clerical Mechanical/Electronic Assembler
Mixer-Loader
Order Puller
Sectors
Payroll Clerk
Aerospace Pick/Pack Clerk
Automotive Production Line Operator
Construction Quality Control Inspector
Electronics Receptionist
FMCG/Retail Shipping/Receiving Clerk
Machinery Stock Handler
Oil & Gas
Pharmaceuticals
Plastics
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18. Case study
A family-owned steel company needs to synchronize staffing
operations across 30 locations.
The situation Key elements
Our customer, a large family-owned steel company, had operations in 30 worksite locations
across the US. At the time, each of the work sites operated independently, with its own staffing Centralised, consistent staffing model across
suppliers, ordering processes, and billing rates. Without a uniform staffing model, the worksites
all locations
made a number of careless employment decisions, such as keeping employees in temporary
positions for years when they should have been converted to permanent, full-time status. We Reduced staffing vendors to a more
stepped in to create a consistent staffing program for the entire company.
manageable level
Our response Talent Management System (TMS) for
We introduced an online Talent Management System (TMS) to address our customers’ employee tracking
operational needs. The TMS made it possible for managers at any location to post job
openings, review applicants, hire employees, and track employee work times. We also Created standardised job descriptions,
implemented a dashboard reporting system that synchronized information from all 30 locations. titles and pay scales
The dashboard provided such information as weekly, monthly, and annual spending
information, plus data on open positions and turnover, giving the company an accurate, real- Dashboard reporting system provided
time picture of its workforce. This streamlined, information-rich system real-time employment data
helped the company standardize its job descriptions and requirements. In turn, this enabled the
company to improve the hiring process and bring in higher-quality employees.
Results
Since implementing the program, the company has seen significant cost savings. In one
location alone, the company reduced its workforce management costs by 30 percent. The
management system also gave the company much better insight into employee turnover and
its causes, helping managers identify and hire better-quality associates.
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19. Operational coverage
Engineering
Project management
Research & development
Scientific
IT/Technical
Recruitment process outsourcing
Business process outsourcing
Contingent workforce management
Strategic workforce planning
Accounting & finance
Administrative & clerical
Banking operations
Executive
Human resources
Legal
Sales & marketing
Technology
Construction
Distribution
Hospitality
Light industrial
Medical support
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20. Our clients
A broad client base, both SMEs and blue chip companies
Private sector Public sector
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21. Accreditations and service awards
Our reputation as a quality and service-
driven organisation is underpinned by third- Service awards include:
party accreditation and professional Best Companies to Work For 2009
memberships Investors in People - Bronze
HRO Superstar Award 2010
Professional, service and diversity HRO Today Baker’s Dozen MSP Provider 2010
accreditation and memberships Goldman Sachs 5-Star Vendor Award
Morgan Stanley Vendor Award
Many awards presented to us by our American Express Supplier Excellence Award
customers due to exceptional service Chrysler Quality of Excellence Approval
standards
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22. Yesterday, Raj in London
talked with Elizabeth in New York
to place 5 network administrators
for a client they share in San Jose.
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Advantage Technical Resourcing is our technical staffing business group, and focuses exclusively on providing qualified technical, IT, engineering, R&D and scientific talent. Operates in US, European and Asia Pac marketsAdvantage xPO is our professional services and outsourcing business group, helping companies to run day-to-day business affairs so they’re free to focus on their core business activities. Offers Recruitment Process Outsourcing (RPO – where the client outsourced part or whole of their recruitment process, e.g. payrolling, screening), Business Process Outsourcing (BPO – where we manage an entire business function for the client e.g. reception) and Contingent Workforce Management (CWM – the hiring and management of temps) services. Operates in US, European and Asia Pac marketsAdvantage Professional recruits and places highly qualified candidates in a variety of business roles, including HR, finance and accounting, legal, and executive support. Operates in US, European and Asia Pac marketsAdvantage Staffing focuses on providing employment opportunities for candidates with general business and industrial skills, including administration, light industrial, distribution, retail and medical. Operates exclusively in the US marketCase studies on how the group works are available later in this presentation
Annual revenues of £3 billion+ place Advantage in the top tier of global recruitment companiesOffice locations cover five continents – see next slide for more detailThe HRO Today Baker’s Dozen MSP Provider awards are given annually to companies providing managed services globally – there are thirteen companies included every year with scoring based on e.g. the size of their client accounts and customer satisfaction. In 2010 Advantage xPO scored highest, with particular focus on the strength of their customer service philosophy
Global coordination is managed within each company (e.g. Advantage Professional team members in contact between US, UK and Australia) and at a cross-company level (Leadership Team meetings, weekly sales calls by global bid team members, leads generation managed by the Global Sales office)Recent example of international employment challenges - an Advantage xPO client in New York needed to fill a number of specialist roles in Singapore; Advantage Professional worked with them to identify suitable candidates within the US, UK and Australian financial marketsAdvantage Professional also operates an international talent pipeline linking our US, UK and Australian offices (and able to support clients in Asia Pac via the Australian office)
Each business group operates under a single unified brand – most individual brands were transitioned to Advantage in March 2010. The exceptions to this are those parts of the business where we provide very specific services where the blanket branding is not appropriate (e.g. Strategi Executive Search, which provide global executive level search services, and Profero Solutions, which specialises in the management of medical records)
ATR website - http://www.hirethinking.com/technical/default.aspx?opcoidx=2044ATR in the US - http://www.hirethinking.com/upload/images/pdf/ADV_TR-OV-US.pdfATR in the UK - http://www.hirethinking.com/upload/images/pdf/ADV_TR-OV-UK.pdf
xPO website - http://www.advantagexpo.com/
AS website - http://www.hirethinking.com/staffing/default.aspx?opcoidx=2228AS overview - http://www.hirethinking.com/upload/images/pdf/ADV_STF-OV-US-WEB.pdf