This document discusses insights on 21st century leadership for Samsung. It emphasizes that leadership must embrace diversity and inclusion to be effective in today's changing world. True leadership development involves a combination of nature and nurture - it requires both inherent qualities and learning over time through diverse experiences that provide feedback and opportunities to develop new skills. Learning is contextual and influenced by both content and the environment in which it takes place.
Investment in The Coconut Industry by Nancy Cheruiyot
Insights on 21st century leadership for Samsung
1. Insights on 21st century leadership for Samsung
Leadership… Diversity & Inclusion
Roshan Thiran
roshan.thiran@leaderonomics.com
www.facebook.com/roshanthiran.leaderonomics
2. Are the “world’s best” leaders
born or developed? Is
leadership genetic or learned?
Question
3. Growth
Time
My “Best in the World” Experience
10. Johnson & Johnson
Industry : Healthcare
Function: HR
Global Role
9. GE Asia Pacific
Industry : Multi
Function: HR
Asia Role
7. GE Aircraft
Industry : Aviation
CFO & Biz Leader
8. GE Crotonville
Industry : Multi
Function: HR
Learning Leader
6. GE CIG
Industry : Multi
Function: IT
Project Mgmt Global
5. GE Capital
Industry : Financial Service
Function: Finance/Sourcing
Europe Leader
4. NBC Universal
Industry : Media
Function: Finance
Product Leader
1. GE Investments
Industry : Investment Banking
Function: Business Dev
Individual Contributor
3. GE GCS
Industry : Oil & Gas
Function: Finance
Inventory Mgmt
2. GE International
Industry : Multi
Function: Finance
Analyst Global
12. Leaderonomics
Industry : Multi
Function: CEO
Business leader
11. Star Media Group
Industry : Media
Function: CEO
Business leader
7. Digital Transformation
ENGAGING
CUSTOMERS
Give them new
experiences
they love
EMPOWERING
EMPLOYEES
Reinvent
productivity and
enable a data-
driven culture
TRANSFORMING
PRODUCTS
Innovate products
and business models
OPTIMIZING
OPERATIONS
Modernize
portfolio,
transform
processes and
skills
Security
15. Time
Current Reality – Self Awareness
Ability/Achievement
Decision-making
GAP
Purpose/Vision
The Essence of 21st century Leadership is . . .
Learning/
Execution/
Action
GAP
Dreams energise organisations
Ensures reality
16.
17. Growth in a disruptive world, cannot come
from a homogenous workforce and from the
same kind of thinking as before
18. There is a New World Order forming. Its changing the way
we live, think, interact and behave. Technology has
democratized Information, Knowledge & Power!
19. The
Demographics
Revolution Rise of Africa.
India and China
powerhouse
Migration &
Immigration
Urbanization
Rise of the
Millennials
An Aging
Population
01
02
03
04
05
The Changing World
20. Transactional Marketing Relationship Marketing Collaborative Marketing
View of value
Value is associated with a company’s
offering. Maximize value in exchanges
Value is associated with customer
relationships. Maximize lifetime value
of relationships
Value is associated with
experiences. Maximize value of
co-created experiences
View of market
Place where value is exchanged between customers and the firm. Market is
separate from the value creation process
Market as a forum where value is
co-created through interaction and
conversations
Role of customer
Passive buyers to be targeted with
offerings
Portfolio of relationships to be
cultivated
Prosumers – active participants in
value co-creation
Role of firm
Define and create value for consumers Attract, develop, and retain profitable
customers
Engage customers in defining
and co-creating unique value
Marketing ownership
Traditionally driven by the marketing organization. Dedicated set of people whose
core functions are to drive advertising, promotions, events and launches.
The Entire Organization.
Everyone is a marketer.
Nature of Customer
Interaction
Survey customers to elicit needs and
solicit feedback
Observe customers and learn
adaptively about customers
Active dialogue with customers
and communities. Always on!
Evolution of Media
Above the line – mass market Targeted Marketing - CRM Mass Customization. From Data
to Insights
Collaboration Is The New Engagement Model
The Changing Collaborative World
22. 70% of all Change or Transformation programs
Our research on Change has the following findings on
transformation projects:
•100% of all “Successful” projects had a good technical
solution/approach to it
•98% of all “Unsuccessful” projects had a good technical
solution/approach to it
23. How many of you like
to learn?
Question to the class
24. “Learning… the process by which change in
knowledge or skills is acquired through
learning or experience”
Key Questions:
1. Change?
2. Learning
3. Experience
Learning….
27. 1. What percentage of people reach their target weight ?
2. What percentage of people maintain their target weight?
3. What percentage of people quit smoking and never start again?
4. What percentage of people quit smoking after a physical crisis?
5. What percentage of re-engineering efforts are successful?
6. What percent of companies on the 1955 Fortune 100 list are still
around today?
7. What percent of Fortune 500 companies on the 1970 list had vanished
by 1985?
8. What percent of executives in Fortune 500 companies who had
financial losses in 1993-1994 attributed it to poor leadership and lack of change?
4%
1%
16%
43%
30%
32%
41%
>50%
Change Quiz
28. Learning is painful….
“I listen, and I forget; I see, and I understand; I do, and I can” – Confucius
Source: Pesquisa IBM; Whitmore, “Coaching for Desempenho”
32. • 70% of learning is through EXPERIENCE:
- Seek new experiences and always accumulate new experiences
- Volunteer for special projects that will stretch you and force you to learn and
gain new perspectives
• 20% of learning is through FEEDBACK:
- Ask for feedback from your bosses, peers and subordinates.
- Take 360 degrees feedback and schedule weekly/monthly feedback sessions
- Give feedback to others when it is appropriate and needed
• 10% of learning is through NEW SKILL DEVELOPMENT:
- Find time to practice whatever you learn. Attend training to grow
- Take time to learn online or through reading new material.
- Always look for ways to improve yourself – be better tomorrow than you are
today -
The 70-20-10 way to keep Learning & Growing: