1. Personal Details
Title : Mr.
First names : Lesley
Surname : Chiloane
Country of residence : South Africa
Race : African
Gender : Male
Identity number : 8811295741 088
Marital status : Single
Health : Good
Criminal offence : None
Contact Details
Mobile : 0611412284
Alternative mobile : 0720219505
Physical address : 2136 ebony park Ext 4
Midrand
1685
Email address : lesley.lesley.chiloane@gmail.com

2. Language Proficiency
Languages
English Sepedi IsiZulu
Speak Good Good Good
Read Good Good Fair
Write Good Good Fair
Skills
 Communication skill, negotiation skill and interpersonal skill
 Problem solving skill, change of analysis code and handling escalations
Systems
 Eppix, Tallyman, Cisco, Unified IP, Genesys, Morpheus II and Cc Pulse
 Genesys Administrator and ICAP
 Microsoft office (Ms Word, Outlook, PowerPoint and Excel)
Projects
 User Acceptance Testing
 IWS(Interaction Workspace)
 Customer 3D
 E-services(web chat, emails and ussd chat)
 Premature cancellation quote to compulsory include current invoice
 Failure migration to prepaid to avoid prepaid lines to bill on contract
 Reduced subscription to fall out when contract ends
 Communication to the clients when fraud is confirmed
 IVR auto arrangements via debit order to notify clients of debits going through on
a working day
 Increasing call centre agents morale

3. Education
Secondary Education Details
Country completed in : South Africa
Year : 2006
Educational Institution : Ivory Park Secondary School
Highest Level Achieved : Grade 12 (Matric with endorsement)
Subjects : Sepedi, English, Economics, Business
economics, Accounting and Mathematics
Tertiary Education Details
Educational Institution : Vaal University of Technology
Country : South Africa
Qualification : National Diploma in Marketing
Date started : Jan 2008
Date completed : Dec 2010
Courses
Country : South Africa
Course name : Marketing
Date completed : Dec 2010
Career history and work experience
Name of the company : Tubular electrical and instrumental (Platinum Mine)
Occupation : General worker, store-man and assistant
Electrician
Year : 2007
Name of the company : The source youth organization
Occupation : Marketing manager
Year : 2011
Duration : 3months

4. Current career
Name of the company : Hammond pole [Vodacom (Pty) Ltd]
Occupation : Credit Controller (Pre-legal, early collections,
High- Usage Inbound and Outbound)
Year started : June 2012
Occupation : Interaction Workspace (UAT IWS)
Duties : Confirmation of IWS installation on all computers
: Monitoring outbound and inbound priority
: Testing supervisor’s profile
: Placing agents PCs on the right OU (Unit)
: Making sure all agents profiles have been migrated
To VF-ROOT
: Monitoring multiple interactions
: Upgrading for testing Windows 7
: Re-build of PCs that were running slow
: Applying quick fix on IWS e.g. sound issues,
Tallyman issues and IWS issues
: Assisting agents with new Nashua clients
: Rolling out curly cords to avoid distortion
: Ms Patch Process
: 2ND
Phase UAT (E-Services)
: Swapping offices including PC cabling for testing
: Monitoring service level e.g. long calls, long hold
And long idle time
Duration : 1st
September 2014 to December 2014
Occupation : Acting Team leader
Duties : Send clearance code
: Unlocking and locking of the lines
: Activating and unloading of outbound campaigns
: Dealing with escalations
: Taking over long calls from call centre agents
: Cancelling invalid arrangements
: Keeping track of login time and not ready time
: Escalating reactivations queries
: Handling a team of 12-15

5. Personal Traits
Determinant
Hard working
Ability to work under pressure
Willing to learn
Adaptive
Attention to detail
References
Name : Lawrence Mandlhazi
Occupation : Lecturer
Institution : Vaal University of Technology
Contacts : 0726080702
Name : Donaven Moodley
Occupation : Supervisor
Company : Vodacom (PTY) Ltd
Contacts : 0764800488
Name : Karel Mononyane
Occupation : Supervisor
Company : Vodacom (PTY) Ltd
Contacts : 0829971020
Name : Meshack Lekgotsa
Occupation : Team Leader
Company : Vodacom (PTY) Ltd
Contacts : 0829980165
Name : Silas Chiloane
Relationship : Father
Contacts : 0720219505