Regardless of the industry in which you work, there is likely some aspect of communication involved. This presentation provides an overview of nonverbal communication in the business environment. Learn more about Levelwing's Company Culture and Best Practices: http://ow.ly/hEn0A
4. 4
IMPORTANCE
- 75%+ of all communication is non-verbal
- Takes 2 people to communicate: one to express, other to perceive
- Actions speak louder than words
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ARM + HAND MOVEMENTS
- Be natural
- Crossed arms = closed off
- Avoid excessive gestures
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SPACE
- Typically dictated by culture
- Being too close could be viewed as aggressive
- Intimate: 0 – 18 inches
- Personal: 18 inches – 4 feet
- Social: 4 feel – 12 feet
- Public: 12 feet+
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DEFENSIVE
- Small gestures, close to the body
- Minimal facial expressions
- Physically turned away from speaker
- Crossed arms
- Little eye contact or downcast
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DISENGAGED
- Heads are down
- Glazed eyes or looking away
- Fidgeting
- Writing or doodling
- Slumped in chair
23. 23
REFLECTION
- Eyes look away and then recontact
when answering
- Hand to cheek
- Head tilted with eyes looking up
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LYING
- No eye contact or rapid eye movements
- Hand/fingers in front of mouth when speaking
- Physically turned away from speaker
- Increased breathing rate
- Complexion changes (red in face/neck)
- Sweating
- Voice changes i.e. pitch, stammering, throat clearing
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SOURCES
- Active Listening – Hear What People are Really Saying:
http://www.mindtools.com/CommSkll/ActiveListening.htm
- Body Language – Understanding Non-Verbal Communication:
http://www.mindtools.com/pages/article/Body_Language.htm
- Nonverbal Communication:
http://www.slideshare.net/akashabsl/non-verbala
- Secrets of Nonverbal Communication:
http://www.forbes.com/2009/11/11/body-language-nonverbal-
leadership-careers-communication.html
- Techniques for Improving Your Nonverbal Communication Skills in the
Workplace:
http://smallbusiness.chron.com/techniques-improving-nonverbal-
communication-skills-workplace-21411.html
35. 20
LIKE WHAT YOU SEE? WANT TO SEE MORE?
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At Levelwing, we specialize in interpreting data and providing you with applications (and not just
graphs) that can impact your MARKETING, MERCHANDISING, INVENTORY or even TALENT
RECRUITMENT. We help companies utilize data to OPERATE WITH GREATER CLARITY +
PROFITABILITY.
Bottom line, we move your business forward by helping you make sense of your data so that
you can ACHIEVE WHAT COULD BE.
For additional information, please contact:
STEVE PARKER, JR.
Co-Founder & Managing Partner
steve@levelwing.com
1 + 843.631.4587