Resource: Q2.12 Name: Using Conflict For Good Date: 30-05-2012 Speaker: Vicky Janicki

1. Vicky
Janicki
Program
Director,
Linaro
Member
Services
Conflict

2. Why Conflict Happens?
Viewpoints
Passion
Motivation
Importance

3. Why Conflict is Good
Gets
ideas
in
the
open;
healthy
debates
Improves
plans
and
ideas
Increases
energy
Generates
passion
Increases
engagement

4. Conflict Strategies
Collabora'on
Avoiding
Accommoda'ng
Controlling
Compromising

5. Conflict Strategies: Avoiding
Need
more
Ame
to
collect
informaAon
Need
to
cool
down
emoAons
Doing
nothing
outweighs
the
benefit
of
resoluAon
Sidestep,
postpone
or
withdraw

6. Conflict Strategies:
Accommodating
Preserve
harmony
and
avoid
disrupAon
Need
a
quick
or
temporary
soluAon
under
pressure
RelaAonship
is
more
important
than
being
right
Yield
to
another
point
of
view

7. Conflict Strategies: Controlling
Results
in
a
win-­‐lose
situaAon;
your
authority
must
be
absolute
In
emergencies
or
personal
welfare
at
stake
When
unpopular
acAons
must
be
done
Pursue
own
ends
without
agreement
of
others

8. Conflict Strategies: Compromising
Both
parAes
are
commiLed
to
different
goals
Quick
temporary
soluAons
to
complex
problems
Not
enough
Ame
to
collaborate
Mutually
agreeable
soluAon
where
both
parAes
give
up
something

9. Conflict Strategies: Collaboration
ParAes
are
interdepend-­‐
ent
on
each
other
Both
sets
of
goals
are
too
important
to
compromise.
Need
to
gain
commitment
and
acceptance
Have
the
Ame
to
work
out
a
soluAon
that
meets
the
needs
of
both
parAes

10. Success with Conflict
Need
basic
trust
between
parAes
Those
involved
are
able
to
be
uncomfortable
Those
involved
have
setup
basic
conflict
rules

11. Conflict Tools: Clarity
Define
the
problem
Specific,
measurable,
data/facts
Set
the
Agenda/Goals
Frequent
reminders

12. Conflict Tools: Ask Questions
How
do
you
know
that?
What
is
your
assumpAon
based
on?
What
actually
happened?
Can
you
elaborate?
Simplify?
“X”
is
not
clear
to
me
Name
counterproducAve
behavior
and
effect
on
you
Can
you
accept
this?

13. Conflict Tools: Fist of Five
Fist
-­‐
A
no
vote
-­‐
a
way
to
block
consensus.
I
need
to
talk
more
on
the
proposal
and
require
changes
for
it
to
pass.
1:
I
sAll
need
to
discuss
certain
issues
and
suggest
changes
that
should
be
made.
2:
I
am
more
comfortable
with
the
proposal
but
would
like
to
discuss
some
minor
issues.
3:
I’m
not
in
total
agreement
but
feel
comfortable
to
let
this
decision
or
a
proposal
pass
without
further
discussion.
4:
I
think
it’s
a
good
idea/decision
and
will
work
for
it
5:
It’s
a
great
idea
and
I
will
be
one
of
the
leaders
in
implemenAng
it.

14. Name that Conflict!
Scene
1
Scene
2
Scene
3