1. 2/17/2014
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2. 2/17/2014
5 Minutes
Review Agenda & Meeting Goals
Meeting Goals are to identify major issues of...
User confusion
Task Flow
Missing UI
Discoverability
Learnability
Usability
50 Minutes
Conduct UX Inspection
Capture Issues via Notes
Note: Attendees, Feel free to capture any issues you raise individually.
During the Summarize Issues section of the agenda, please ensure that the
scribe has captured your issue accurately.
5 Minutes
Summarize Issues
Discuss Next Steps
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3. 2/17/2014
What we will do
• One Meeting. One Conversation.
Only one person should speak at a time so everyone’s issues and ideas can be heard.
• Role Assignments
Session Leader
UX Researcher / UX Manager
Scribe & Timekeeper
PM (Captures feedback and forwards to Feature Team for follow up)
NOTE: Scribes are responsible for capturing all issues in the notes
section of each slide or using the comment box provided. After the
meeting the scribe will forward the annotated deck to the attendees.
Customers/End Users
All Attendees except PM
• Specify assumptions about the user first
Who are our users?
• Two questions for each user scenario/task (Can the user easily find the Happy Path?)
Will the user know what to do? (Goal)
If the user does the right thing, will they know that they did the right thing? (Feedback)
NOTE: If we find a plausible story that the user will know what to do and knows that they did the right thing, we will not make any notes.
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4. 2/17/2014
What we won’t do
• No designing (Brief design ideas are ok)
• No defending a design
• No debating cognitive theory
• No e-mailing, laptops, twittering, smart phones, multi-tasking, etc.
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5. 2/17/2014
Persona
Colin Wilcox, Office Manager at Hayden Management.
Job
Hayden Management, is a 9 person property management company
which has 6 full-time and 3 part-time employees, and 3 PC's and 2 laptops.
Responsibilities
As office manager you are responsible for making sure the company runs smoothly.
Your tasks include working with clients, doing light accounting, and setting up and
maintaining the company’s computers.
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6. 2/17/2014
<Insert brief task description here>
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7. 2/17/2014
Insert Screens Here
INSTRUCTIONS
Reuse slides 6 & 7 for each Scenario
Copy and Paste your UX Toolkit created UX slides into this deck
(when pasting be sure to select Keep Source Formatting (Ctrl + V + K))
IMPORTANT!
Please ensure that your starting screen sets the context
for where the user will be just prior to entering this scenario.
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8. 2/17/2014
•
Scribe forwards annotated deck to attendees.
•
Feature team meets to determine how to prioritize
and address the issues that have been identified.
•
UX Designers Iterate, incorporate feedback and review
with Feature team.
•
If needed, conduct another Cognitive Walkthrough
or request Usability Testing.
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9. 2/17/2014
Thanks for your participation!
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