The customer recently upgraded their RAM and is now getting a blue screen error saying the memory bus speed exceeds the chipset rating. The RAM manufacturer said the RAM was compatible but the customer is running RAM rated for DDR2-1066 with a CPU that has a 1333 MHz FSB. The most likely problem is that the RAM bus speed set in the Device Manager is too high and needs to be changed to match the RAM rating.
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A customer has recently upgraded the RAM in his computer- and now the.docx
1. A customer has recently upgraded the RAM in his computer, and now the computer blue-screens
with the error “Memory bus speed exceeds Chipset rated speed.― He was assured by the
RAM manufacturer that the memory modules, including bus speed, were completely compatible
with his PC. You visit his home and review the blue screen error data. The message on the screen
indicates a memory problem. He is currently running DDR2-1066 RAM with a 1333 MHz FSB
CPU. Of the following options, which is the most likely problem and solution?
A. The default voltage for the RAM is set too low in the BIOS, and you should set it to a value
compatible with the RAM currently installed.
B. The default voltage for the RAM is set too high in the BIOS, and you should set it to a value
compatible with the RAM currently installed.
C. The default bus speed for the RAM is set too high and should be changed in Windows Device
Manager.
D. The RAM is not compatible with his CPU, despite what the manufacturer said, and you
should either install the RAM that previously worked in the computer or find an appropriate
upgrade.
Solution
C. The default bus speed for the RAM is set too high and should be changed in Windows Device
Manager.