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Listening & Generating Buzz  Government 2.0 Laura Lee Dooley World Resources Institute http://www.wri.org
1: Creating Buzz 2: Listening Flickr: aussiegall/Louise Docker
1: CREATING BUZZ Flickr: aussiegall/Louise Docker
The Social Loop Source: Wayne Smallman, Social Media Marketing
Edelman Trust Barometer 2009 Regardless of channel, voice, or country … …  a majority of people  need to hear the same message 3-5 times  to believe it.
word of mouth | viral marketing
What engages people online
“ The Cloud”
Social media = Sharing content & ideas Microblog (140 characters) Photo sharing Social network Blog/Info feed Video sharing Podcasting Presentation sharing
Comparison of growth in social media
Comparison of growth in social media
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],terms
Tweet your messages: 1:12 ratio
manage 2 twitter accounts in 2 browsers
Twitter: Replying and replies
Twitter: Direct message
Twitter: Favorites
Twitter: Favorites
Twitter: RT or Retweet
Twitter: #hashtags
www.tweetdeck.com (desktop client)
www.twitdom.com
Get users to “share” your content
Get users to “share” your content
Get users to “share” your content
Social bookmarking to create buzz www.digg.com www.stumbleupon.com
DIGG Demographics ,[object Object],[object Object],[object Object],[object Object],www.digg.com
www.digg.com Traffic Numbers Traffic Quality Engaged Community Established Group ----  Established Profile
www.digg.com
DiggBar
STUMBLEUPON Demographics *52%  male *Age Range:   35-49  *7.7 million   members * 822K  US visitors/month www.stumbleupon.com
Submitting to  StumbleUpon Accurate Title Good Description     Relevant Tags   www.stumbleupon.com
delicious.com *54%  male *Age Range:   35-49  *7.7 million   members * 288K  US visitors/month DELICIOUS Demographics
Leverage your browser toolbar Google Chrome Mozilla Firefox Apple Safari Microsoft  Internet Explorer
delicious.com bookmarks toolbar
delicious.com bookmarks toolbar
delicious.com/lldoolj2
WIDGETS
www.newsgatorwidgets.com
www.widgetbox.com
Badge Widget Widgetbox helps people express, connect, create and inform using web widgets that can be easily shared and distributed anywhere on the web.
Donate Widget Widgetbox helps people express, connect, create and inform using web widgets that can be easily shared and distributed anywhere on the web.
Latest News Widget Widgetbox helps people express, connect, create and inform using web widgets that can be easily shared and distributed anywhere on the web.
Latest Videos Widget Widgetbox helps people express, connect, create and inform using web widgets that can be easily shared and distributed anywhere on the web.
Upcoming Events Widget Widgetbox helps people express, connect, create and inform using web widgets that can be easily shared and distributed anywhere on the web.
Ringtones Widget Widgetbox helps people express, connect, create and inform using web widgets that can be easily shared and distributed anywhere on the web.
Free downloads reflecting YOUR interests
How do YOU want to get involved?
Wanna volunteer?
Email still rules
[object Object],[object Object],[object Object],[object Object],Opt-in email lists still rule
…  but all of that is just shouting …
2: LISTENING
Listening Devices ,[object Object],[object Object],[object Object],[object Object]
Google Analytics: Referrers to your site
Listen strategically Google Alerts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Google Alerts
Google Alerts Alerts for email1@domain1.org Alerts for email2@domain2.gov
Google Alerts
Listen strategically Google Alerts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
blogsearch.google.com
www.icerocket.com
www.socialmention.com
www.filtrbox.com
www.technorati.com
www.wordpress.com
Listen strategically Google Alerts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RSS Readers
reader.google.com (online reader)
www.bloglines.com (online reader)
www.feedreader.com (desktop client)
Listen strategically Google Alerts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www.digg.com
www.delicious.com: Keyword/Phrase
www.delicious.com: Look up URL
www.wordle.net: tags for WRI on delicious
www.tagcloud-generator.com
search.twitter.com
www.tweetbeep.com
www.tuSavvy.com
friendfeed.com
Strategy
How to Start ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lead by Example ,[object Object],[object Object],[object Object],[object Object]
Next Week:  Measuring Your ROI
Questions & Answers  Government 2.0 Laura Lee Dooley World Resources Institute http://www.wri.org [email_address] [email_address]

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