What and why of process excellence models

What and why of process excellence models

Adaptive Processes Consulting
Experience World Class Processes!
www.AdaptiveProcesses.com
An ISO 9001:2008 Certified Company

(c) Adaptive Processes


1

Every morning…
Every day morning, when a deer wakes up, it knows it
must run faster than the fastest lion or it will be killed.
Every morning, a lion wakes up, it knows that it must
outrun the slowest deer or it will starve to death.
It doesn't matter whether you are a lion or a deer;
When the sun comes up, you'd better be running.



2

Quotable quotes…..
• Learning is not compulsory. Neither is survival .Edward Deming
• I do not know much about Quality, but I am sure
of one thing, if Quality is good, Customers come
back, else products come back. – Margaret
Thatcher
• Quality is never an accident: it is always the
result of high intention, sincere effort, intelligent
direction and skillful execution. It represents the
wise choice of many alternatives. -William A
Foster
• Losing market share, losing confidence of
customers, or going out of business are not
punishments of God – they are usually the results
of an inability to change and improve the way
things get done.


3

Business Scenario
Competitive than ever before
Innovations at break neck speed
Demand for high Quality personnel increasing day by
day
Shorter time to market

Success lies in being an “And” company rather than
“Or” company


4

Imperatives for Business Success

Be aware and alert
Business
Success

Adhere to security
standards and policies

Be innovative

Improve productivity

Protect business

Consistently meet customer requirements



5

4 Pillars of business

People

Technology

Process

Partners



6

What and why of processes?
• Series of activities done in a coordinated manner to achieve
desired results

Deliver
quality
consistently


Improve
productivity


Reduce risks
of project/
process
failure

7

Why focus on systems?
 Ensure better, quicker output
 Assure work will be completed
in time with desired quality
and estimated cost / within
budget
 Reduce rework and improve
productivity
 Increase organizational
knowledge base
 Reduce person dependencies
 Reduce variance
 Work smarter than work harder


8

Demystifying processes
 Processes are rigid
 Correct process design will ensure good fit to
our projects

 It‟s an overhead
 It is an insurance against project tragedies!

 Processes slow down work
 The fastest way to reach destination may not
be the safest one!

 Processes stifle creativity
 Continuous improvement is one key
requirement for most models!

 It adds documentation
 Processes can be simple yet effective with
minimal documentation



9

Underlying premise of process
improvement
“Quality of a product or service is largely
determined by the quality of the process
that is used to develop and maintain it.”



10

Modern systems thinking
 Prevention is better than cure
 Quality is built in, not inspected
in
 Systems view – 80% of your
problems are because of the
system, not people
 Plan – Do – Check – Act
Principle for continual
improvement



Plan

Do

Act

Check

11

Standards and standards…..

27001

20000

PCMM

18001


14001


12

Changing over time
•
•
•
•
•

ISO 9001 – 1994, 2000, 2008
BS 15000 - ISO 20000 – 2005, 2011
CMM to CMMI – v1.0, 1.1, 1.2, now 1.3
BS 7799 – ISO 17799 – ISO 27001
ITIL – V2 then V3



13

Standards are order of the day
• Competitive advantage in market place
• Streamline their processes to achieve
better Quality and Productivity
• Customer requirements
• Legal requirements
• Address attrition issues
• Each standard brings in specific focus
area for improvement



14

Challenges
So many
standards!!!
They are
changing

So little time?

People recruited
seem to have
lesser experience
day by day

So many
audits?

How can we
continually
improve our
delivery
capability?

Our systems are
changing slower
than our
business needs

15

Challenges faced by organizations
 Too many requirements
 More than 2000 requirements
 80+ processes
 50 + policies
 60+ data requirements
 20+ trainings
 Numerous audits and assessments for
projects.

 Large effort needed in upkeep of
the management system



16

Challenges faced by organizations
 Confusion of terminology
 “Document Control” in ISO 9001 becomes
“Configuration Management” in CMMI,
 “Corrective and Preventive Actions” in ISO
9001 becomes „Causal Analysis and Resolution”
in CMMI.
 Service continuity vs. Business Continuity

 Projects face ever increasing demands
on schedule, quality, productivity,
staffing and attrition



17

Causes behind the challenges
 Many organizations think that the
framework is their system
 Available frameworks are inputs to
organization‟s system development
– they themselves should not be
used the organization‟s system
 Many disconnected initiatives
 Each model implementation is a
separate initiative
 Difficulty in integrating multiple
models /standards into one
improvement program


18

Causes behind the challenges
 Viewing organizational processes
from standard‟s perspective
 23 Processes for 23 Process Areas of
CMMI
 Change management process – one for
CMMI and one for ISO 27001

 Lack of comprehensive integrated
data management system
 Excessive emphasis on
documenting and assessing
processes
 Bookish view of process
implementation



19

Adaptive‟s system development
approach
Clients Existing System
Clients Project Management
Experiences

Adaptive experiences
Clients QMS



20

Adaptive‟s system development
approach
 The system shall be as simple as
possible
 System shall be designed in layered
architecture
 Maximum possible re-use of existing
documentation and practices
 Usage of terms as practiced in the
organization
 Systems shall be made role-specific



21

Adaptive – World‟s leading multimodel implementation partner
First company in the world to develop a management system and
management system deployment system (GRCPerfect) catering
to needs of following standards
 ISO 9001
 CMMI
 ISO 27001
 Balanced Score Card
 PCMM
 BS 25999
 HIPAA
 Agile (In progress)
 ISO 20000 and ITIL (In progress)



22

 10 Multiple multi-model implementation experience
Client

Models Implemented

Infinite Computers

ISO 9001, ISO 27001, CMMI, Agile

Accel Frontline

ISO 27001 and ISO 20000 certification

Cross-domain

ISO 27001, BCMS and HIPAA

Clutch Group

ISO 9001 and ISO 27001 certification

Ness Technologies

ISO 9001, ISO 27001, Agile

Ascendum

CMMI and ISO 9001

MACH

ITIL, ISO 9001, Six Sigma

Virtual Logic

ISO 9001 and ISO 27001

Proteans

ISO 9001 and ISO 27001



23

 Practical approach to solve a
business need - All our senior
consultants come with significant
software development experience
 Adaptive has is a software
development unit of its own.
 Integrated Quality, Security, HR
Management System
 eLearnings on ISO, CMMI, IIBA
frameworks



24

Introduction to Popular IT Standards
/ Frameworks / Best Practices



25

What and Why of ISO 9001



26

ISO 9001 Standard
•
•
•

World‟s most widely adopted standard
Specifies requirements for a quality
management system
Organization that need to
demonstrate its ability to consistently
provide product that meets customer
and applicable regulatory
requirements



27

Purpose and Applicability of ISO
9001
•

•

Aims to enhance customer satisfaction
through effective application of the
system, including processes for
continual improvement of the system
and the assurance of conformity to
customer and applicable regulatory
requirements.
All requirements of the standard are
generic and are intended to be
applicable to all
organizations, regardless of
type, size, product or service provided.



28

ISO 9001 process approach
Continual Improvement of the Quality
Management System

Measurement,
Analysis,
Improvement

Resource
Management

Product
Realization

Product

Inputs


Customer Satisfaction

Customer Requirements

Management
Responsibility

Outputs

29

Benefits and limitations of ISO 9001
•

Benefits
–
–
–
–
–
–
–

•

World wide acceptance
Moderate implementation difficulty
Moderate cost of assessment – Approx. 4K USD
Moderate cost – Approx 6K USD
Annual periodic audits
Most other ISO frameworks share some
similarity with ISO 9001
Approx. time frame – 6 to 8 months

Limitations
–
–

Does not carry significant marketing muscle as a
large # of companies are already certified
Quality of external audits are a suspect



30




31

Organizations are constantly under
threat

Utility Failure

Intruder

Fire & Smoke

Earth Quake

Flood

Internet cable cut



32

Disasters can cripple business

Lightning

Loss of transport / Traffic Jam


Heat and Humidity

Terrorist Attack


EM Radiation

Pandemic

33

So the implications are…
• Business continuity and information
security are essential to maintain
competitive edge, cash-flow, profitability,
legal compliance and commercial image
• It is extremely critical for organizations to
identify, assess and take preventive /
corrective measures for risks that it faces
• It is legally required to protect
information that customers provide it



34

ISO 27001
• Specifies requirements for a
Information Security Management
Systems (ISMS)
• Organization that need to
demonstrate its ability to protect
customer data, continue business
under adverse conditions and meet
applicable regulatory requirements
• World‟s most widely adopted
information security standard



35

ISMS process approach
Interested
Parties

Establish
ISMS

Implement and
operate ISMS

Information
Security
Requirements
and
expectations


Interested
Parties

Maintain and
Improve ISMS

Monitor and
review the ISMS


Managed
information
Security

36

Benefits of ISO 27001 are
•
•
•
•
•
•
•
•
•

Protection of information assets
Better preparedness to face disasters
Better legal Compliance
Better utilization of IT assets
Safer work place
Aware workforce
Provides for a market differentiator
Reduced insurance cost
Better employer branding



37

Benefits and Limitations of ISO
27001
•

Benefits
–
–
–
–
–
–

•

Widely adopted and accepted
Moderate to high implementation
difficulty
Low cost of assessment – Approx. 5K
USD
Moderate cost – Approx. 8K USD
Approx. time frame – 8 to 10 months

Limitations
–

May require investment IT infrastructure



38

Key Aspects Of ISO 27001
• Organizational security policy
– To provide management direction and
support for information security
– Helps compliance with legislative &
contractual requirements

• Organizational security infrastructure
– Security steering committee –
representatives from each function

– Approval for any new information
processing facility
– Security with respect to outsourcing
contracts / third party access



39

Key Aspect of ISO 27001 – Cont. 2
• Asset classification and control
– Accountability for assets
– Inventory of assets
– Information classification, handling

• Personnel security
–
–
–
–
–

Recruitment
Non-disclosure
User training
Reporting security incidents
Disciplinary process



40

• Physical and environmental security
– Physical entry controls
– Securing offices, rooms and facilities
– Precautions to be taken while working in
secure areas
– Equipment sitting and protection
– Protecting power, cabling
– Equipment maintenance
– Off-site equipment protection
– Clear desk and screen policy



41

• Communications and operations
management
– Documented operating procedures
– Production operational change
control
– Incident management procedures
– Separation of development and
production environment
– System planning and acceptance
– Capacity planning
– Virus protection and Back-up
– Email security
– Protection of company web-site



42

• Access control
– Password policy and
management
– Monitoring system access
– Remote connectivity
– Mobile working

• Systems development and
maintenance
– Security requirements analysis
and specification
– Data encryption
– Control of production
environment



43

• Business continuity
– Identify and evaluate risks
– Develop continuity measures
– Testing, maintaining and reassessing business continuity plans

• Compliance
– Compliance with legal requirements
– Identification of applicable
legislation
– Intellectual property rights
– Safeguarding of organizational
records
– Data protection and privacy of
personal information



44




45

Business scenario
IT is becoming critical to business operations and
growth
Need for alignment of IT to business

Better accountability of IT investments
Demand for IT personnel increasing day by day
Companies serving IT services need independent
assessment of their capabilities

46

Benefits of ITSM Implementation
• Provides confidence to clients on
organization‟s ability to provide
high quality IT services
• Structured change management
• Helps in being prepared for
disasters
• Secures companies information
assets
• Better management of incidents
• Provides for a market
differentiator



47

ISO 20000-1 Processes

(c)
48 Adaptive Processes


Benefits and Limitations of ISO
20000
•

Benefits
–
–
–
–
–
–
–

•

Specifically developed for IT Service
management system
Medium Implementation difficulty
Moderate cost of assessment – Approx. 5K
USD
Moderate cost – Approx. 10 K USD
Large overlap with ISO 27K, ITIL and ISO
9K
Approximate is 6 – 8 months.

Limitations
–

May require investment IT infrastructure



49

What and Why of ITIL



50

About ITIL
• Framework developed for IT
Service management
• Has been hugely popular
• Very high adoption rate


51

Benefits of ITIL Implementation
organization‟s ability to provide high
quality IT services
• Structured change management
• Helps in being prepared for disasters
• Secures companies information assets
• Better management of incidents
• Provides for a market differentiator



52

ITIL Processes



53

Benefits and Limitations of ITIL
•

Benefits
–
–
–
–
–
–

•

Extremely popular in ITSM community
Specifically developed for IT Service
management system
Higher cost – Approx. 15 K USD
Large overlap with ISO 20K and ISO
27K
Approximately 6 to 8 months

Limitations
–
–

No organizational assessment scheme
available
May require investment IT
infrastructure



54

What and Why of CMMI for
Development



55

What is a CMM?
• Capability Maturity Model
– A reference model of mature
practices in a specified discipline,
used to assess a group‟s capability
to perform that discipline

• CMMs differ by
– Discipline (software, systems,
acquisition, etc.)
– Structure (staged versus continuous)
– How Maturity is Defined (process
improvement path)
– How Capability is Defined
(institutionalization)



56

Maturity Levels
5

4

3

2

1

Optimizing
Focus on continuous process
improvement

Quantitatively
Managed

Process measured
and controlled

Defined
Process characterized for
the organization and is
proactive
Process characterized for
projects and is often
reactive

Managed
Initial

Process unpredictable,
poorly controlled, and
reactive



57

Percentage Improvement

Improvements from CMMI
40
35
30
25
20
15
10
5
0

39%
35%

19%

Savings vs. cost of
software process
improvement
(median) 5:1

Productivity
(increase)
Time to market
(reduction)
Post-release
defect reports
(reduction)

Annual Medians



58

Benefits of CMMI Implementation
• Decreased Costs
– Siemens reduced cost of quality from over 45 % to
under 30% over a three-year period.
– TCS saved $4.6 million in SW development
– General Dynamics reduced maintenance staff costs
by 64% while doubling the size of the organization.

• Improved On-Time Delivery
– GM improved the percent of milestones met from
50% to 85%.
– Raytheon North Texas improved schedule by 8%
with a 50% decrease in variation.
– JPMC reduced average slippage of project delivery
dates by 70-80%.
Source: www.sei.cmu.edu/cmmi/why/benefits/


59

• Improved Productivity
– IBM Australia improved account productivity
over 20%.
– SAIC Systems doubled its productivity.
– Warner Robins reduced effort to deliver test
programs sets by 25%.

• Improved Quality
– Siemens Information Systems Ltd. reduced
defect density an average of 71% in three
technical areas.
– IBM Australia Application Management
Services closed 95% of problems within the
customer-specified time frame.
– Tufts Associated Health Plans decreased
software defects identified in testing 25%.


60

• Improved Customer Satisfaction
– Lockheed Martin increased their award fees
by 55%.
– Siemens increased their customer satisfaction
index an average of 42% in three technical
areas.
– Northrop Grumman IT received more than
98% of possible customer award fees.

• Impressive Return on Investment
– Accenture experienced 5 to 1 ROI for quality
activities.
– Siemens experienced 2 to 1 ROI over 3 years.
– Reuters experienced over 3 to 1 ROI from
reducing post-release defects.


61

Benefits and Limitations of CMMI
for Dev
•

Benefits
–
–
–
–

•

Specific model developed for Software
development
Widely accepted
Carries better recognition than ISO
standards
Needed for doing business with US
defense and Govt. organizations

Limitations
–
–
–
–

–

Higher implementation difficulty
Implementation time frame – Approx 10
to 12 months
High cost – Approx. 12K USD
High cost of assessment – Approx. 16 to
18K USD
Assessment once in 3 years



62

Key Expectations from CMMI
Process Area

Data Expectations

Project Planning

Schedule

Project Monitoring and Control

Executive Dash Board + Reports

Configuration Management

CM Plan

Process and Product Quality Assurance

Audit Management

Measurement and Analysis

Schedule, Defect, Risk

Supplier Management

Vendor Master & Evaluation

Requirements Management

Change Request Management



63

Key Expectations from CMMI
Process Area

CMMI Expectations

Requirements Development

Product Backlog, Traceability Matrix

Technical Solution

Design documents

Product Integration

Integration testing

Verification

Review, Test Case Management

Validation

Test Case Management

Decision analysis and resolution

DAR guidelines and evidences

Integrated Project Mgmt

Minutes of Meeting, Action item
Tracking

Risk Management

Org Risk Master + Project Risk tracking

Organizational Training

Training Planning and Execution

Organizational Process Definition

Well defined QMS

Organizational Process Focus

SEPG group in place



64

What and Why of CMMI for Services



65

What is a CMMI for Services?
• Newest model from Software
Engineering Institute
• Developed for services industry
• Very suitable for IT services
organization
• Has integrated good practices
from ITIL, CMMI for
Development, ISO 20000



66

CMMI for Services



67

Benefits and Limitations of CMMI
for Services
•

Benefits
–
–
–
–

•

Specific model developed for Software services
Good mix of CMMI for Dev, ISO 20000 and
ITIL
Carries better recognition than ISO standards
Needed for doing business with US defense and
Govt. organizations

Limitations
–
–
–
–
–

–

New model – not widely adopted as of now
Higher implementation difficulty
Implementation time frame – Approx 10 to 12
months
Higher cost – Approx. 12K USD
High cost of assessment – Approx. 16 to 18K
USD
Assessment only once in 3 years



68

What and Why of PMP



69

About PMP
• Project Management Professional
• Framework developed for project
management
• Developed by Project Management
Institute (PMI), USA
• Has been hugely popular


70

Benefits of PMP Implementation
organization‟s ability to provide high
quality project management
capabilities



71

PMP Knowledge Areas



72

Benefits and Limitations of PMP
•

Benefits
–
–
–
–

•

Extremely popular in project
management community
Specifically developed for project
management
Approximately 6 to 8 months

Limitations
–

available



73

What and Why of BABoK



74

About BABoK
• BABoK – Business Analysis
Body of Knowledge
• Framework developed for
business analysis activity
• Developed by International
Institute of Business Analysis,
Canada
• Getting hugely popular
• Has 7 knowledge areas
• Extensive coverage of business
analysis tools

75

Benefits of BABoK Implementation
organization‟s ability to carry out
business analysis activities
• Requirements management is the
most crucial phase in a SW project‟s
life-cycle
• Structured requirements management
process
• Has certification schemes



76

BABoK Knowledge Areas



77

Benefits and Limitations of BABoK
•

Benefits
–
–
–
–

•

Extremely popular in BA community
Specifically developed for business
analysis activities
Approximately 3 to 4 months to
implement

Limitations
–

available



78

What and Why of Agile



79

Experiences with SW development
• Nearly two-thirds of projects
significantly overrun their
cost estimates (Lederer 1992)
• 64% of the features included
in products are rarely or never
used (Standish 2002)
• The average project exceeds
its schedule by 100%
(Standish 2001)



80

Current software development
practices
System
Requirements
Analysis
Requirements
Analysis

The Waterfall Chart
W.W. Royce, 1970

Preliminary Design

Detailed Design
Code and Unit
Testing
Integration &
Acceptance Testing

•
•
•
•
•

Document driven
Hand-offs between stove-piped groups
Manage scope creep, resist new requirements
Late changes = high cost
Poor predictability, especially stabilization



Installation and
Turnover
Operation and
Maintenance

81

Basic assumptions in waterfall model
• Business environment is fairly stable
• Low rate of technological innovation
• Customers will be in a position to elaborate all requirements
up-front

None of the above assumptions are valid any more



82

Agile emerges
• Traditional software development approaches assume that
requirements are known and locked prior to design and
development
– Controlling change is desirable
– Defined or controlled process

• Agile has emerged in environments where this was not
possible or appropriate
– Change is encouraged
– Empirical process



83

The Agile Manifesto
An umbrella term that describes SW development methodologies that share
some/all of the following characteristics



84

Strategic

The Agile Way!
New application
requests

New applications
Improved applications

Issues

Tactical

Enhancement
requests

Fixed applications

Defects

Retired applications
Plan, Do, Inspect, Adapt

 Cross-functional teams that include the customer (or their proxy), development,
test, and others
 Incremental delivery of production quality capabilities at regular intervals
 Test-driven development that puts quality first
 Automated and unattended build, test, and reporting that runs at least every night


85

Scrum



86

Benefits and Limitations of Agile
•

Benefits
–
–
–
–
–

•

Specific model developed for
Software development
Widely accepted
Light-weight processes
Implementation time-frame – Approx
6 months
fee – Approx. 8K USD

Limitations
–
–
–

No formal assessment scheme
available
Scaling up is an issue
Not designed for on-site – off-shore
development approach



87

CMMI Agile synergy
Your CMM
processes are heavier
than my agile processes


Can‟t we merge
both CMMI and Agile?

CMM is the best model
for an organizational
process improvement

Adaptive can help you define a system which takes
benefits from both CMMI and Agile!


88

What and Why of Six Sigma



89

Why do we need improvements?
• Because Customers want more
for less INR, $, RM, SGD
• Because people who do the
work want more INR, $, RM,
SGD for less work
• Because our competitors are
trying to overtake us
• Because we want to overtake
our competitors



90

Six Sigma A proven improvement methodology
Problem/
Improvement Need
(Y)
X1

X2

X3

X4

X5

X6

Basic Analytical Tools
X4

X1

X6

Statistical Tools

X1

X4

Y = F (X); Focus on the Causes; Respond to the Effect


91

DMAIC - Improving an existing
Process
Step 1: Scoping the problem

Define

Defining the Problem Statement
Forming the team Charter
Providing focus to the issue

Measure

Step2: Identifying causes
Data based Analysis to identify causes
Identifying the key root cause
Developing appropriate solution

Analyze
Improve

Step3: Institutionalizing Solution
Setting up Process Management Plans
Developing Response Mechanisms
Rolling out the solution



Control
92

Benefits and Limitations of Six
Sigma
•

Benefits
–
–
–
–
–

•

Proven technique for process
improvement
Can be used a companion method for
CMMI
Widely accepted
Implementation time-frame – Approx
6 months
fee – Approx. 4 Lakhs

Limitations
–

available



93

What and Why of Balanced Score Card


94

Balancing Measures: The Concept
• Introduced in 1992 by
Kaplan and Norton
• Two key components
– A balanced set of measures
– Financial and Non-financial
– Lagging and Leading
Measures
– A set of strategically focused
business perspectives



95

Balancing Measures: The
Frameworks
• The Balanced Scorecard
• The “Critical Few” Set of
Measures
• Performance Dashboards
• Malcolm Baldrige National
Quality Award Criteria



96

Benefits and Limitations of BSC
•

Benefits
–
–
–
–
–

•

Widely used goal flow down
technique
Can be used a companion
method for ISO and CMMI
Widely accepted
Implementation time-frame –
Approx 6 months
fee – Approx. 6 Lakhs

Limitations
–

available



97

About
Adaptive Processes

An ISO 9001:2008 Certified Company
A NASSCOM Member

About Adaptive Processes
 Mission: “To improve governance, risk and
compliance management practices in cost-effective
and timely manner”
 More than 100 person-years experience in quality
and information security
 ISO 9001:2008 certified from DNV
 GRCPerfect – Enterprise Governance, Risk and
Compliance Management system for rapid and cost
effective process implementation
 Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, 2
CMMI, ISO 20000 initiatives
 Served 100+ clients so far
 Endorsed education provider for IIBA, Canada
 100% key client repeat rate


99

Adaptive solutions catalogue
Software Engineering

IT Security and
Infrastructure
Management

SQA and Audit Services

CMMI, Agile
ISO 9001, PMBoK

ISO 27001, ISO 20000, PCI-DSS

Program Management
Office

Metrics Based Improvement

Process Authoring

Process Automation and
Reengineering

Training, Auditing, eLearning
Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999)
Performance Enhancement (Six Sigma)
Supporting Infrastructure

GRCPerfect

10+ eLearnings

Adaptive Toolkits

ISO 9001, 27001, Audit..

QMS, ISMS, ITSM, BCMS


100

GRCPerfect – Enterprise Governance,
Risk and Compliance Solution
• Project Governance - Project Planning and
Tracking including Schedule, Defect, Estimation,
Timesheet, Risk, Issue, Change Requests etc.
• Risk Management as per ISO 27001 and CMMI
• Audit and vendor management
• 40+ mandatory data management modules
required for above frameworks
• Complete process definition for above frameworks
• Data control with complete role based permissions
• Dashboards, Automated Status, Metrics and
various analysis reports generation
• Built on .Net / SQL Server
• Available in SAAS mode
• Server based licensing
• Open code option

101

Managed compliance services
• Complete ownership and accountability of
compliance activities for QMS, ISMS, ITSM, BCMS
• Multi-client experience to improve organization‟s
processes
• Significantly reduced over all cost
– Comprehensive process and compliance management
system
– Zero recruitment or training cost
– Access to Adaptive repository, elearnings

• Current clients who have benefited significantly
–
–
–
–
–
–
–

Bharti-AXA
Ness technologies India
Inatech, a Calsoft company
JuriMatrix Legal Services
MACH Teledata
Empower Research
V2Soft



102

Adaptive training services
•
•
•

More than 200 person-days of trainings conducted
Entire spectrum of trainings in quality and information
security management
Extremely good feedback ratings

Introduction to ISO 9001:2008
Software Engineering Principles
Introduction to ISO 27001:2005
Good Programming Practices
Certified ISO 27001 Internal
Introduction to Software Quality
Auditor
Assurance
Introduction to COBIT
Introduction to MS-Project
Certified ISO 9001 Internal Auditor Requirements Management

Excel for Executive Managers
Certified Risk Analyst
Introduction to Agile and Scrum

Introduction to CMMI

Introduction to ISO 14000 (EMS)

Certified Agile Practitioner

Certified ISO 9001 Implementer

Statistics for Project Managers

Certified Scrum Practitioner

Certified ISO 27001 Implementer

Statistical Process Control

Enterprise Risk Management
Balance Score Card

Software Reviews
Software Testing Principles

Business Continuity Planning and
Disaster Recovery
Software Metrics
Certified Business Analyst


Project Management Basics


103

Adaptive eLearnings
•

Current eLearnings available for
–
–
–
–
–
–
–
–

•
•
•
•

CMMI
ISO 9001
ISO 27001
Agile and Scrum
QMS Internal Audit
ISO 20000
BS 25999

Web-based eLearning
Has built in quizzes to test
understanding
Provided as complementary product
with GRCPerfect
Customized trainings can be provided
for ISO 9001 / ISO 27001 / CMMI /
Project management, Agile
methodologies



104

Adaptive implementation methodology



105

Our esteemed clients….



106

Our esteemed clients….



107

Adaptive advantages End to end process services
• Minimum 3 months of time and 50% of cost
savings over traditional methods of process
definition and implementation
• Comprehensive process definition and
implementation system (GRCPerfect)
• and training services in ISO 9001, ISO 27001, ISO
20000, CMMI, Agile, BS 25999
• eLearning products for continuous learning
• Process sustenance and process assurance services
• Process improvement using Six Sigma
methodology
• Matured implementation methodology



108

Client testimonials
• I find it very easy to do business with you. Thank you for the contribution to
our system. We have a great and open working relationship. We really
respect your contributions in helping our organization.
– Puneet Chaddha (Head-Delivery, Ness Technologies)

• Adaptive has been prompt and fast in responding to our requirement. I am
extremely happy with their people competence, and range of service
provided. Adaptive would be my obvious choice for any of our process
needs. I would recommend this team to my circle.
– Santosh Kumar (Head-Quality, Infinite Computer Solutions)

• I have found Adaptive to be very professional and committed. Adaptive has
a very good and sound grounding in terms of producing good software
applications for Project Management and for QMS.
– Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich

• Excellent workshop and a faculty with deep knowledge.
– Manoj Nair
• Process Manager - Ma Foi


109

Finally in a nutshell
Model Name

Core focus

Market
standing

Improvement
Ability

ISO 9001

Quality of delivery

Medium

Medium

ISO 27001

Information security

Very High

High

ISO 20000

IT Service delivery

Very High

High

CMMI – Dev

Quality of software delivery

Very High

High

CMMI-Svc

Quality of Services

High

High

ITIL

Quality of delivery

High

High

Agile

Quality of software delivery

High

High

Six Sigma

Improvement of services and processes

High

High

Balanced Score Card

Establish metrics based improvement

High

High

Finally in a nutshell
Model Name

Assessment
Scheme
Available?

ISO 9001

Yes

Approx. Cost of
consulting
(„000 USD)
6

Approx. Cost of
Assessment
(„000 USD)
4

Approx. Time
Frame
(in Months)
6 to 8

ISO 27001

Yes

8

5

8 to 10

ISO 20000

Yes

10

5

6 to 8

CMMI – Dev

Yes

12

16-18

10 to 12

CMMI-Svc

Yes

12

16-18

10 to 12

ITIL

No

15

NA

6 to 8

Agile

Yes

8

NA

6 to 8

Six Sigma

No

4

NA

6 to 8

Balanced Score Card

No

6

NA

6 to 8

The prices mentioned above are indicative to 250 employees at a single location. Rates will be 50% higher for another
location or similar increase in size.

Thank you for providing us an opportunity to present ourselves to you.
Hoping for a long mutually rewarding relationship.
Our contact details
Email: Deb@AdaptiveProcesses.com
Cell: 9742319990
#51, 3rd Cross, Church Street
Koramangala 6th Block Annex, Bangalore – 560095 (India)
www.AdaptiveProcesses.com
Blog: www.AdaptiveProcesses.BlogSpot.com
LinkedIn : http://www.linkedin.com/company/adaptive-processes/

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