1. Model
 A tool to facilitate BS-wide discussion about R&D. It facilitates the dialogue up-
front in order to set clear innovation objectives. This assists in anticipating the
appropriate resources and competences required. It enables the results to be
assessed afterwards in relation to the set objectives.
 Provides objectives, categories & levels of R&D
Policy Drivers Principles
Open Innovation Understand customer needs
and involve citizens in design
Appraise new technology to
Prototype solutions to
new business needs

2. meet new needs
Open Public Services Understand customer needs
and involve citizens in design
Improve collaboration to help
redesign services
Open up R&D to
customers and partners
Digital by Default Understand customer needs
and involve citizens in design
Shift people online
Involve customers in
testing prototypes
Digital Infrastructure Shift people online Make use of existing
infrastructure to R&D
new solutions
Technology
Developments
Appraise new technology to
meet new needs
Prototype solutions to
new business needs
New Public Governance Improve collaboration to help
redesign services
Open up R&D to
customers and partners
Public Service Redesign Improve collaboration to help
redesign services
Prototype solutions that
help in service redesign
Objectives
 Business & Customer
 Principles for Investment / Approach / Vision
Categories
 Visions: Community Outcomes, Public Service, Council, Business Directions
 Principles for Investment: Investment, Delivery & Change Approach,
Partnerships, Business Systems, Customer Service & ICT Improvement, Security
 Approach: Partnership Working, Information, Value for Money, Boosting
Productivity, Citizen Outcomes
 Architecture: Business, Service, Integration, Infrastructure, Data, Application,
Security
 Objectives: Increase co-operation and efficiency through shared services,
Efficient management of resources, “Keep the lights on”, Deliver new business
solutions, Provide a high performing organisation
R&D Levels
 Adjust, Reconfigure, Redefine
 Can it be done, How should it be done, Who should do it
 Concept, Prototype, Proposal

3.  Helps create a profile for an R&D activity
 Helps create a portfolio for a set of R&D activities

5. Process
 A tool to visualize the R&D process. It helps oversee the entire process and
manage expectations at each gate.
 It helps core teams to provide the appropriate deliverables at each gate.

7. Research Brief
 A tool to create the foundation for each gate. It helps core teams to connect all
their work in an essential and easy-to-understand format.
 Categories from the Model are used in the Research Brief
Scoreboard
Progress to next
gate
Description Stop Description
Reasons Reasons
Evaluation Criteria Progress
Requirements
Categories
 Policy Drivers
 Visions
 Principles for
Investment
 Approach
 Architecture
Challenge Sessions
 Project-specific sessions with a facilitator taking place directly after a gate. It
helps the core teams to sharpen its objectives, tasks and deliverables.
Roadmap
 A tool in order to synchronize together how to reach the next gate. It helps the
core team to align objectives, tasks and deliverables. It also improves
communication towards the rest of the BS team
 Same categories and levels from Model are used in Roadmap
 Research Brief forms basis for Roadmap
 R&D practice helps to define tasks & deliverables in Roadmap
Concept
TO
BY
WITH
FOR
TEAM OBJECTIVES TASKS & DELIVERABLES
CATE
GORY
TH
EM
E
OBJE
CTIVE
S
PROFILE Respo
nsibilit
y
Pri
orit
y
Insi
ght
s
Con
cept
s
Proto
types
Evalu
ation
s
Prop
osals
Red
efin
e
Reco
nfigur
e
Adj
ust
No
Cha
nge

8. R&D Strategy
The R&D strategy is a tool to specify how research & design can support the
corporate strategy. It helps to set a clear scope.

9. R&D Process
The R&D Process is a tool to improve the understanding of the research & design
process for colleagues outside the team. It helps to split up the process in
understandable tasks and deliverables.
 R&D Process steps are used in the Roadmap
DNA
 A tool to manage the long-
term characteristics of a
technology theme. These
characteristics are
translated into concrete
R&D guidelines. It helps the
team to differentiate
between product groups on
several dimensions.
 Changes in DNA are
documented in the
Research Briefs
 DNA profiles are part of the
R&D Strategy
R&D Practice
 A tool to collect, share and discuss everyday R&D practices amongst the team. It
helps colleagues to be more efficient and effective in their daily work.
 R&D Practice helps to define design tasks & deliverables in the Roadmap