What reputation management is and why it is important to your business. Also known as reputation marketing. If you aren't proactive in this area, you could end up in trouble.
2. Reputation Management
Facts & Trends Every Business
Should Know About
67% of consumers check online
reviews before selecting a local
business
7 out of 10 consumers TRUST what
others have to say about
products, services, or businesses -
whether it’s true or not
Therefore, any online consumer
feedback can HURT or HELP your
business tremendously
3. Where are Consumers Posting?
Local Directory Listings & Review Sites
Social Networking Sites
Blogs
Articles
Business websites
Reputation Management
Facts & Trends Every Business
Should Know About
4. Internet Technology is
GREAT, But It Has Caused
Problems for Some Local
Businesses…The Web has changed the way consumers spend their money…
It has also changed the way your business can truly
CONNECT with your local target market…
5. Negative Effects of a
Bad Online Reputation
Bad Customer
Experience
Unresolved
Customer Issues
Bad Reputation
LOST
REVENUE
6. Could Reputation Management Be The
Missing Piece of the Puzzle for YOUR
Small Business?
Reputation Management is
No Longer a Trend…
It’s the NEW Way to Do
Business!
7. Could Lose Existing Customers
Makes it Difficult to Get New
Customers
Gives Your Competitors
Ammunition to Use Against You
Can Suffer Financial Loss
Negative Impact of a Bad
Online Reputation:
8. Stay on top of what is being said
about your company online
Respond to customer feedback to
show you care
Implement systems that will allow
you to MONITOR and MAINTAIN a
positive online image
9. Contact us if you have any questions about how Reputation
Management can help you connect with local consumers
Thank You for Viewing Our Presentation!
10. Contact Us
• Local SEO Ranking Services, LLC
• http://localseoranking.net
• tom@localseoranking.net
• (616) 824-0121