Presentation delivered by myself and William as part of the AWD module.

1. Google Apps

2. Company Profile CeX Around 100 stores UK, Spain and USA Around 12 employees per store Some larger, some smaller (2 per store) ~50 people “behind the scenes” HQ Estimate! Company deals in: Second-hand games, DVDs, CDs and computer / gaming equipment Operates as a franchise Company allows people with capital to start their own branded stores

3. Intranet Contains all the information needed to operate the business on a day-to-day basis Complex mesh of information Testing guides for incoming devices Financial information for the company as a whole Day-to-day operations guides etc. Also provides information for franchises to start out

4. Current system Someone employed to manage the system Costly to do One person A lot of work Sometimes updates are slow or behind time

5. Google Apps Implemented to replace a lot of the Intranet system Saves time A lot of the infrastructure is replaced No maintenance for this from now on No hardware updates Taken care of by Google Cheaper in the long run More stable 99.9% uptime guarantee from Google

6. Google Apps Uses many of Google’s services Docs Testing guides Day-to-day information Spreadsheetsfor stock information Email Full-featured email Good spam filtering Instant messaging between stores “Can you hold this item? A customer is on their way to you”

7. Google Apps Uses many of their services Sites Creates sections within the intranet Easier to manage content Calendar Shared between users Remember events, visits from managers, employee availability, etc.

8. Advantages of Switching Current system Requires maintenance Hardware updates May have less features compared to Google Apps Google Apps Makes sharing data between the company easier No hardware updates Less time spent on maintenance

9. Cost Advantages Initial costs: Costs for an Exchange server: £14,500 Servers (£3,000 per server): £6,000 Software licensing: £7525 Setup / admin: £850 Costs for Google Apps: £175 Servers: £0 Software licensing: £0 Setup / admin: £175

10. Cost Advantages Annual costs: Exchange Server:£6,700 Maintenance: £2,850 Admin labour: £3,900 Google Apps: £3,750 Licenses: £3,250 Admin labour: £500 Total cost over 3 years: Exchange Server: £35,000 Google Apps: £11,250

11. Conclusions Google Apps More features Cheaper to implement Cheaper to manage Uptime guarantee

12. References Costs of Google Apps / Exchange Server: Google Cost Calculator http://www.google.com/apps/intl/en/business/messaging_value.html