Presenter: Jayne Groll, CEO, DevOps Institute (DOI) and Co-Founder, ITSM Academy Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explore ways to keep people engaged, communicating and collaborating across the deployment pipeline. Jayne will provide insight on the value, creation and support of The Continuous People Pipeline. It will help attendees understand some of the human dynamics of change that must be considered – cultural debt, adoption models, acceptance curves, collaboration, immersion and conflict management. At the end of this session, leaders will take away some innovative strategic and tactical ideas for overcoming silo constraints and creating a collaborative culture that excites, engages and unifies people towards common business goals. Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf

1. Continuous Everyone
Engaging People Across the
Continuous People Pipeline
Jayne Groll
DevOps Institute

2. About Me
The DevOps Institute is the global learning
community for emerging DevOps
practices. DOI’s enterprise grade DevOps
education, training and certification is
being delivered worldwide through our
channel of Registered Education Partners.
Jayne Groll
Board member and co-founder of the
DevOps Institute, President of ITSM
Academy, active trainer, ScrumMaster, ITIL®
Expert and former IT Director. Author of the
Agile Service Management Guide.

3. Culture Eats Strategy for Breakfast
(Peter Drucker)

4. The values and behaviors that contribute to the unique social
and psychological environment of an organization.
www.businessdictionary.com
Team
Pride
“You can’t directly change culture.
But you can change behavior, and behavior becomes culture.”
Lloyd Taylor
What is Organizational Culture?
LoyaltyLoyaltyLoyalty

5. Feel
Culture Influences How People
At Work
Think
BehaveInteract
Feel

6. ITIL/ITSM
Automation
DevOps
Agile
Lean
TestingSecurity
CI/CD
Seven
Kingdoms
of IT
Source: Game of Thrones
George RR Martin and HBO
Everyone wants to sit on the Iron Throne!

7. What’s The Root Cause of Cultural Fails?
•Language barriers
•Tribal knowledge
•Poor communication
•Thick silos
•Disparate processes
•Incompatible automation
•Inadequate collaboration
I’m so confused
You can’t automate the creativity of people but you can
cage it inside thick organizational silos.

8. Cultural debt occurs when cultural considerations are
disregarded or deferred in favor of growth and innovation.
Cultural Debt

9. The Continuous People Pipeline

10. Classic Deployment Pipeline
API
API
API
API

11. People
Process
Automation
Actual Deployment Pipeline
Ideas Design Improve

12. Let computers do the boring repetitive tasks.
Let people solve problems and focus on high value activities.
Jez Humble, Continuous Delivery

13. APIs Are Not Just for Tools
Software
Engineers
Build
Engineers
QA
Testers
Release
Manager
Ops
Teams
Production
Support
The Human Engine Drives the Deployment Pipeline
What about Application People Interfaces?

14. Continuous Engagement is Critical
• Only people can
• Provide input and feedback
• Design pipelines
• Configure automation and APIs
• Review test and other output
• Design metrics
• Facilitate feedback loops
• Interface with the customer
• Solve problems
• Exchange ideas
• Be innovative
Continuous delivery processes and pipelines should not be built in isolation.

15. This Could Be The Beginning of a Beautiful Friendship
Create common
vocabularies,
processes and
metrics
Share tools
and knowledge
Control
without
being
controlling
Trust each
other’s strengths,
experiences,
integrity and
expertiseTalk to each other!

16. Process improvement
Collaborate and Continually improve
The most important “continuous” of all

17. Thank You and Questions
Jayne Groll
jgroll@devopsinstitute.com
@ITSM_Jayne
www.devopsinstitute.com