Before COVID-19, almost 80% of the US workforce worked service in jobs that involve in-person interaction with strangers. Now, leaders of service organizations must reshape their offerings during the pandemic and prepare for whatever the new normal turns out to be. Our three panelists will share ideas for adapting their service businesses, now that closer-than-six-feet isn’t an option. Join Lucidworks as we talk shop with 3 service business leaders, covering: -Common impacts of the pandemic on service businesses (and what to do about them), -How service teams can maintain a human touch across virtual channels, and -Plans for the future, before and after the pandemic subsides. Featuring -Sara Nathan, President & CEO, AMIGOS -Anthony Carruesco, Founder, AC Fly Fishing -sara bradley, chef and proprietor, freight house -Justin Sears, VP Product Marketing, Lucidworks

1. 1
The Service Industry
After COVID-19
M A I N TA I N I N G T H E S O U L O F S E R V I C E
I N A V I R T U A L M O M E N T
June 10, 2020

2. 2
Today’s Speakers
sara bradley
chef and proprietor
freight house
Sara Nathan
President & CEO
Amigos de las Americas
Anthony Carruesco
Founder
AC Fly Fishing
Justin Sears
VP Product Marketing
Lucidworks

3. 33
INTROS
Who are you, what do you do, and how do you
think about delivering great service?

4. 44
COVID-19 IMPACT
How have you had to change the services you
offer because of this pandemic?

5. 55
KEEPING
CONNECTED
Are you doing anything new to maintain a
human touch with your customers?

6. 66
FUTURE PLANS
What is returning to normal?
What will take longer to reset?
How do you plan, given that uncertainty?

7. 7
More info on this topic
Check out the Lucidworks blog

8. 88
Audience Q&A
?

9. 9
THANK YOU