2. Respect people by providing them with information to explain why decisions have been made

3. Make a Difference by recognising and dealing with problems affecting your team

5. As part of end of year and interim reviews

7. Am I like this?

9. Recognise where staff have made a contribution. Pass on your gratitude – and mean it. Celebrate team achievements (not just target-related ones) in a way the team wants

10. Recognise and deal with problems and issues that affect the team – even if it means you have to be challenging yourself to your manager, the team of the system

11. Be absolutely fair and equal in all your dealings with all your staff. Be aware of your own attitudes and your own personal motivations.

12. Involve staff in decision-making if possible. Explain why and how you are going to do things

13. Do not make assumptions about staff wishes and capabilities

14. Do not expect staff to survive vast change without information, support or understanding