Luke Charde
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Información personal
Organización/Lugar de trabajo
NYS Office of Information Technology ServicesUbicación
Albany, New York Area United StatesOcupación
Head of Experience Design at New York State Office of IT ServicesSector
Government / Military
Sitio web
http://www.lukecharde.comAcerca de
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design. Tools in the Toolbox: Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)