2. Approach
One-on-one development process.
Contract between coach and a leadership
and/or professional level client.
Set goals that help achieve enhanced
personal and organisational performance.
Helps client become more self-aware
through use of ACTION learning methods.
3. What does coaching do?
Therapy Zone Developmental Zone
Counselling Coaching Mentoring
Personal
problem
Solving
Personal
Competencies and
Behaviour Change
Skills Knowledge
Career
Experience
4. Aims
Skill development: interpersonal or self
management skill
Performance improvement: problematic
behavior and new challenges
Career Development: competencies needed
for the future
5. When Coaching is Appropriate
Steep learning curve
Performance will make an important
difference to the employer
Relevant learning issues in the “people
skills” area
Part of formal succession planning
programs
In conjunction with executive
development programs
6. How a Coach can help
Focus attention
Improve self-discipline
Validate data
Share new ideas
Support the learning
process
7. When Not to use a Coach
By consensus: person
should leave organisation
Person is in wrong job
Success in position based
on business factors beyond
person’s control
Poorly designed
organisational structure
Significant personal
problems
Career decision issue
best handled by career
counsellor
Person doesn’t want
one
9. HR Role
Manage overall coaching programme
Support start of new coaching
assignments
Support coaching during and at the
end or at transition
10. Client’s Role
Ground rules and trust
Taking responsibility
Business relationship
Time commitments
Responsibilities to boss and HR
11. Boss’s Role
Creating case for change
Defining success
Authorising the coaching
Identifying performance expectations
Assessing how well changes are going
12. Coach’s Role
Structuring coaching process
Communicating with org sponsors
Setting boundaries for coaching
assignment
Evaluating impact of coaching
Know when to discontinue coaching
15. Emotional Security
This can have different meanings
at different stages of development, but
generally includes safety, identity,
attachments, trust in others etc.