21. The first wins
- Business becomes closer to development and gets
new capabilities
- Company gets new expertise based on outsource
experience and solutions
- Ability to manage participation level in product and
project activities
- Independent work, self management, agile resource
allocation
22. The first challenges
- Who we are in a company structure
- How to manage (to template) incoming requests tasks
project or activities
- How to measure our success
- How to create team load forecast
- How to keep a team when everyone works with own tasks
- How we can add more value to our company
23. The first faults
- Who we are in a company structure?
Operational level with available resources (insource)
- How to manage (to template) incoming requests tasks
project or activities
Template with ~10 questions to start
- How to measure our success
Team has ~40 KPIs
- How to create team load forecast
Planning
- How to keep a team when everyone works with own tasks
Syncups, 1-1s, Task sharings, Brainstorm, CoP, Retrospectives
- How we can add more value to our company???
25. Outsource becomes Outservice
Do we (as a team of 5+ BAs) know only Business Analysis?
We just listed and share our current competencies
26. Outsource becomes Outservice
Do we (as a team of 5+ BAs) know only Business Analysis?
We just listed and share our current competencies
And extend our list of services:
- Process Analysis
- Product Analysis
- Data Analysis
- Finance Analysis
- Business Analysis
29. Service becomes Dedicated
“Great job...”
… in a few weeks
“We want you,
only you,
here and now,
and only for our projects”
...good service is always in high demand
30. Service becomes Dedicated
- Are you ready to manage resources with unknown (for
you) skills?
- Are you able to provide enough and smooth load for
the resource?
- Different type of tasks?
- Growing, Coaching, Mentoring…
31. Service becomes Dedicated
- Are you ready to manage resources with unknown (for
you) skills?
- Are you able to provide enough and smooth load for
the resource?
- Different type of tasks?
- Growing, Coaching, Mentoring…
… and maybe you should actually ask employees?
32. Product vs Outservice
- Focus on internal needs and
problems
- Able to implement, consult and
share “best practice” (even in
the one company)
33. Product vs Outservice
- Focus on internal needs and
problems
- Some activities need a weeks
to start
- Able to implement, consult and
share “best practice” (even in
the one company)
- Able to provide solutions “here
and now”
34. Product vs Outservice
- Focus on internal needs and
problems
- Some activities need a weeks
to start
- New needs are often covered
by increasing (constant) COSTs
- Able to implement, consult and
share “best practice” (even in
the one company)
- Able to provide solutions “here
and now”
- Can be (partially) allocated to
cover temporary needs
35. Product vs Outservice
- Focus on internal needs and
problems
- Some activities need a weeks
to start
- New needs are often covered
by increasing (constant) COSTs
- Often needs to create quite
detailed solution before go to
development
- Able to implement, consult and
share “best practice” (even in
the one company)
- Able to provide solutions “here
and now”
- Can be (partially) allocated to
cover temporary needs
- Ready (and able) to work with
“idea” or “problem”
36. Our processes
- Quick and agile allocation resources
- load planning
- quick reprioritization and real readiness for changes
- having backlog of low prio tasks (saving costs)
- Deep knowledge of our products
- regular knowledge and fails sharings
- internal resources growing
- Focus on Business Value and Pain Points
- Main KPI - NPS
37. Our conclusions
- Implement outsource approaches when product needs
service
- Creation service should be desired (investments), not
overloaded (costs)
- Product vs Outsource is not “black and white”
- Using outsource is able to save company money