Ly Say Khieng is an IT professional with over 8 years of experience working as a senior technical support engineer and hardware/network administrator. He has various technical certifications including A+, Microsoft, Cisco, and HP. He is seeking a senior or responsible position in IT where he can use his skills in areas like business requirements analysis, troubleshooting, networking, and delivering solutions to client needs.

1. NAME : Ly Say Khieng
E-mail: lysaykhieng@yahoo.com
Mobile: 955520000
Career Summary
Microsoft, CISCO, A+ & HP Certified Professional with 8+ years of significant success in
diverse responsibilities / arenas with expertise in Hardware, Network Administration, Trouble
shooting, GPS, LCD Monitor, Desktop, Notebook and Reporting- Analysis. Exceptional in trouble
shooting through strategy and object oriented technologies. Innovative individual with proven
ability to identify, analyze and solve problems to increase customer satisfaction and control costs
through expertise in Backups using diverse strategies and cross-functional team leadership.
Demonstrated skills in organizing workflow from group planning sessions through hardware
maintenance in varied industries and capitalizing on primary competencies of technical and
teams.
Career Objective
Well organized IT individual, aspiring to work in Senior / Responsible positions with the
functionality exposed within IT and established to enhance both organizational and personal
growth
 To initiate business requirements analysis in managerial coordination with technical
executions.
 Exceptional in trouble shooting process.
 Adept in networking and diverse host of OS environments and applications.
 Expert precision in recognizing client’s needs and delivering solution suitable to client’s
requirements
 Expertise in accomplishing the assigned targets in deadline environment timelines.

2. Professional Experience
 Working as Senior Technical Support Engineer for Almasa IT Distribution
FZCO from 2004 September to 2011 January. (www.almasa.com)
Almasa IT Distribution FZCO is a member of Almasa Holdings, a multi-billion dollar
conglomerate focusing on Technology Distribution and Real Estate Development in Middle East
and North Africa region. Almasa ITD represents an array of world leading vendors such as
Avaya, AMD, Acer, Asus, Asrock, ATI, Blue Coat Systems, Extreme Networks, Galaxy
Technology, Hitachi, Hewlett-Packard, HP Procurve, Intel, Viewsonic, Nvidia, Samsung and
Seagate.
Job Responsibilities
 After sales, technical support for the products
 Analyzing the fault rate for all the products
 Establishing and developing services and call centers for Dubai and overseas branches
 Sourcing and managing spare parts
 Contact suppliers for technical issues
 IT Support for Almasa Service Centre & Warehouse.
 Hardware / Network Administrator for Indicom Systems Trivandrum from
2002-2004.
Job Responsibilities
 Installation of Work group & Domain.
 Installation and Configuring & Managing User and Organization Unit.
 Configuration of DNS, DHCP.
 Data recovery and Backup.
 Using Disk Management.
 Sharing, Securing, Accessing Files & Folders.
 Recovering User Data and System State Data.
 Remote Installation Services (RIS) Terminal Server
Technical Profile
Operating Systems : Cisco IOS, MS DOS, Windows 2000, Windows 2003, Linux
Mail Server : Exchange Server 2000 & 2003
Hardware : Servers, Desktops, Laptops, Network Printers & Basic Chip level Servicing
Cisco Routers : 800, 1600, 1700
Anti Virus : Norton Corporate Edition

3. Training Program
 Attended training program conducted by ACER, Jebal Ali, UAE for laptop servicing.
 Attended training program conducted by ASUS for Motherboard & laptop servicing.
 Attended training program conducted by Viewsonic for LCD servicing.
 Attended training program conducted by MIO for PDA servicing .
Technical Expertise
 A+ Certified Professional
CompTIA ID: COMP001001085206
 Microsoft Certified Professional
Mcp ID: 3111581/ Exchange Server 2000, Windows 2003 Network Infrastructure
 Cisco Certified Network Associate
Cisco ID: CSCO11167986/ CCNP (Routing)
 HP Certified Professional
HP Commercial Desktops, Workstations and Notebooks
Educational Qualification
 B. Sc (Maths) from Kerala University.
 Two Year Diploma in Electronics, Kerala.
Personal Information
 Age : 33 years
 Date of Birth : 6th January 1978
 Nationality : Indian
 Gender : Male
 Marital Status : Married
 Languages Known : English, Hindi & Malayalam