1. Martin Christensen
Why a user story titled
“As a database server,
I want to be quicker”
just doesn’t cut it,
and what actually does

2. Martin Christensen
Martin is a user experience designer,
product owner, agile coach and never-
coding team member at

3. Martin Christensen
As a [role]
I want [feature]
so that [benefit]

4. Martin Christensen
As a [role]
I want [feature]

5. Martin Christensen
I want [feature]

6. Martin Christensen
Impact mapping
Impact
(why?)
Target group
(who?)
Target group
(who?)
Usage goal (how?)
Usage goal (how?)
Usage goal (how?)
Usage goal (how?)
Action
(what?)
Action
(what?)
Action
(what?)
Action
(what?)
Action
(what?)

7. Martin Christensen
So that [benefit for user] (how)
As a [target group] (who)
I want [feature] (what)
In order to [impact for the (why)
stakeholder]

8. Martin Christensen
In order for the hotel to get more
customers
So that I feel secure in the hotel room
As Kent the Single-Parent
I want to lock the door from bed

9. Martin Christensen
LeanUX
Declare assumptions,
not requirements
Validate hypotheses by
measuring outcomes

10. Martin Christensen
In order for the hotel to get more customers
So that I feel secure in the hotel room
As Kent the Single-Parent
I want to lock the door from bed
We assume that
We intend to prove this hypothesis by
Showing that 7 out of 10 customers rate
the hotel room security above 5 on a scale
from 1 to 7 and reaching more than 200
additional customers per month before the
end of the year

11. Martin Christensen
Transparency = motivation
As Jonathan
I want to have access to wifi
So that I can feel connected 24/7
(5:8/10)
In order to get 200+ customers
Jonathan
Buiness traveller
- Needs a good nights
sleep
- Needs to be in
connection with
company and
clients 24/7
Single dad
- Needs sound sleep
- Is always under
pressure
- Needs to feel secure
that his children are
wellKent
As Kent
I want to lock the door from bed
So that I can feel secure (5:7/10)
In order to get 200+ customers
Next (3) In Progress (2) Done!
As Kent
I want to see that the door is locked
So that I can feel secure (5:7/10)
In order to get 200+ customers
M T
As Jonathan
I want to have quiet rooms
So that I can feel rested (5:7/10)
In order to get 200+ customers
As Kent
I want rooms that I can share with
the kids
So that I can feel secure (5:7/10)
In order to get 200+ customers
D

12. Martin Christensen
Scenario 1: [Descriptive name]
Given [the preconditions]
When [action taken]
Then [goal / consequence]
[feature/chore] is needed/required
So that [impact for the stakeholder]

13. Martin Christensen
Specification-By-Example
Derive scope from target states
(i.e. goals)
Illustrate using examples
Make them easy to validate
Make them possible to automate

14. Martin Christensen
Scenario 1: [Descriptive name]
Given [the preconditions]
When [action taken]
Then [goal / consequence]
So that [benefit for user]
As a [target group]
I want [feature]
In order to [impact for the stakeholder]

15. Martin Christensen
Scenario 1: Remote door locks
Given there is a switch by the bed
When I switch it on
Then the door is locked
So that I feel secure in the hotel room
As Kent the Single-Parent
I want to lock the door from bed
In order for hotel to get more customers

16. Martin Christensen
Thank you!
http://twitter.com/m8rt
http://www.kaeru.se
http://se.linkedin.com/in/martinuxchristensen/
http://www.slideshare.net/m0rt
Find out more about usage goals and LeanUX