1. Curriculum Vitae
M.G. MadhuBala No.28/59 VM.Street Mir Sahib Pet Market
Mobile No.9003220600 Royapettah chennai.600 014
Email- madhubala12@hotmail.com
OBJECTIVE:
To obtain a long-term career with an organization has a strong background that Provides good
opportunity for enhancement of professional and personal status.
WORK EXPERIENCES:
Company name : Orient Technologies Pvt Ltd.
Designation : Service Help Desk coordinator
Period : April 2014 – Till Date
ROLES AND RESPONSIBLITIES:
 Allocation of calls to the Service Engineer and Follow up of calls till closed.
 Responsibilities for AMC calls
 Responsibilities for Out of warranty calls
 Placing Orders and Co-ordinate with vendors
 Assist as needed in the creation of reports for billing purposes Using Navision Tool
 Responsibilities for Lenovo & HP warranty calls
 Create & Close service tickets using CRM SAP ticketing system & GSO Service Trac.
 Ensure complete customer satisfaction before closure of tickets.
 Proactively monitor, and expedite the resolution of assigned and pending tickets
 Provides information & advises to customers for products and services
 Working knowledge and experience in a Service Desk or Help Desk environment
 Coordinate with our internal team, HD Tickets will closing within our SLA
 Resolving day to day trouble shoot.
 Logging user’s calls through helpdesk and Handling complaint calls.
 Vendor management.
 Preparing HOT and COLD permit for vendor work
WORK EXPERIENCES:
Company name: PCS TECHNOLOGY Pvt Ltd
Designation : Service Help Desk coordinator
Period : Aug 2013 – March 2014
ROLES AND RESPONSIBLITIES:
 Ensure man power management planning and control
 Maintaining the FMS (Facility management service) daily and monthly reports register and
Resolving issues

2.  Coordinate with our internal team, HD Tickets will closing within our SLA
 Resolving day to day trouble shoot.
 Logging user’s calls through helpdesk and Handling complaint calls.
 Maintenance and quires for Housekeeping team and Technical team.
 Keys management.
 Stationeries Management.
 Housekeeping consumables tracking.
 Vendor management.
WORK EXPERIENCES:
Company name : Maha Electronics Pvt Ltd (Hp Authorised Service Centre)
Designation : Service Help Desk coordinator
Period : Nov 2011 to Aug 2013
ROLES AND RESPONSIBLITIES:
 HP Channel Services Network Operating in online status.
 Handling Printers & Servers calls
 Complaints accepting from Customers & Handling customer Phones.
 Coordinating between the Engineers customers and HP
 Accepting calls, logging the calls, assigning the calls to the respective support engineer
 Follow up with Engineer for closure
 Conducting meeting with the engineer for better practices and knowledge sharing.
 Acting as a Call desk Lead.
 Open Call Management, Call scheduling with Engg
 Response to customer queries via mail and phone
 Continues Internet & e-mailing.
 Online updating regarding call status.
 Escalate to appropriate levels in HP system as & when required. sent alerts
 Preparing daily, monthly call reports to Manager
 Preparing Reports for open & pending calls on daily basis
WORK EXPERIENCES:
Company name : KLN College of Information Technology.
Designation : Senior Lab Assistants
Period : September 2007 to March 2011
ROLES AND RESPONSIBLITIES:
 Maintaining of entire MCA Lab.
 Installation & Configuration of Windows 2000 & 2003
 Managing Local Users, Domain Users.
 Create Employee login in windows server system

3.  Supporting and helping Desktop Engineers for problems faced from Intranet Users.
 Configuring IP Setting
 Installation and Software related problems.
 Resolving desktop related problems
 Installing, configuring & updating Antivirus and managing their agent.
 Software Installation
ACADEMIC CREDENTIL:
Course Name of the Institution
% of
Marks
Year of
passing
Board of Study
Diploma in
Computer
Engineering
K.L. Nagaswamy Memorial
Polytechnic College, Madurai.
83.42% 2007
State Board of Tamil
Nadu Technical
Educations.
S.S.L.C
Rajan Matriculation School,
Madurai.
62% 2004
State Board of Tamil
Nadu.
PERSONAL QUALITIES
 Flexible to work regarding to the environment
 Self motivator
 Capable to learn new techniques quickly
 Thinking differently
 Ability to deal people diplomatically
 Effective communication & Interpersonal skills.
Skills
 Good working knowledge in Excel and MS word
 Knowledge in preparing presentation using PowerPoint.
LINGUISTIC FLUENCY
English, Tamil,
Achievements
 Got the best performance award for service call coordinator April 2015 from Orient
Technologies Pvt Ltd.

4. PERSONAL VITAE
Father’s name : M.R. Ganeshan
Date of Birth : 15.04.1987
Nationality : Indian
Gender : Female
Languages known : Tamil, English
Marital status : married
Present Address : No.28/59 VM.Street Mir Sahib Pet Market
Royapettah chennai.600 014.
DECLARATION
I hereby declare that the above-mentioned details are true to the best of my knowledge.
I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and
belief and I will take entire responsibility if any discrepancy is found.
PLACE: Chennai yours faithfully,
DATE: (M.G. Madhu bala)