TTT

1. Questioning Techniques

2. Question Types

4. Handling Answers

5. Handling Answers The way a trainer handles answers may well be as important as the questions they ask. Four broad types of answers are:

7. Correct Answers Verbal comments or praise: “Excellent!” “Good!” “That’s correct!” Occasionally non-verbally: a nod, pat on back, wink, etc.

9. Incorrect Answers

11. Incorrect Answers “ That’s good thinking, Bob, but you didn’t hit the bullseye. Who can help clarify Bob’s answer?” “ My question may have thrown you off. Let me ask it this way. . . “ Bob, I think you may confuse azimuth with tilt. I do that myself sometimes. Who can help us point out the difference?”

12. Incorrect Answers Irrelevant answers: “ Let me state my question a bit differently.” “ Great answer! Too bad it isn’t appropriate for the question I asked. Perhaps I didn’t state it well.” “ You’ve getting a little ahead of my question, Bob. Great, but hold the last part until we get to it later. OK?”

13. Incorrect Answers Avoid the following types of responses to incorrect answers: sarcasm - many might not understand reprimand - negative carry-over personal attack - promotes the same from students accusative - you may be wrong in your accusation no response at all - rude and negative

14. Partially Correct Answers Acknowledge and give credit for the correct part of the answer: “ I agree with you on your first point; however. . .” Try to have the incorrect or weak part of the answer improved: “ Bob’s answer is about 85 percent correct. Can anyone spot his slight error?”

15. No Answer at all Rephrase the question on a simpler level: “ Let me ask that question again this way. . .” If rewording doesn’t work, you might present more information. Then ask: “ Now that we understand more about what affects signal levels, who would like to try to tackle my original question about. . .?”

16. Questioning Techniques

17. Questioning Techniques Question then response