E-governance aims to simplify processes, increase transparency and accountability, and provide timely information to citizens. It uses information and communication technologies to connect government services across different levels and with citizens, businesses, and employees. The implementation of e-governance happens in four phases - information, interaction, transaction, and transformation - with each phase increasing citizen access and the complexity of services provided to move toward a fully integrated smart government. E-governance initiatives in India aim to address issues of access in rural areas and digital divides to ensure all citizens can access public services.

1. INFORMATION AND
COMMUNICATION
TECHNOLOGY

3. •e-Governance aimed at simplifying
processes, bringing in transparency,
accountability, providing need based,
quality and timely information to all.

4. WHY E-GOVERNANCE ?
• E has the potential to bring every human being in
the Governance process.
• E is basically a tool which overcome the difference
between amenities available in Urban area and lack
of facilities in Rural area.

5. Business
G2B G2G
G2C
E-GOVERNANCE SERVICES
•Government to Government
•Government to Citizens
•Government to Employee
•Government to Business

6. WHICH LEADS TO-
SMART GOVERNANCE
• S : Simplified Processes
• M : Morality
• A : Accountable
• R : Responsible
• T : Transparency & Timely

7. OBJECTIVES
To provide citizens with access to information and knowledge about
the political process, services and choices available.
To make possible the transition from passive information access to
active citizen participation by:
 Informing , Representing, Encouraging, Consulting and
Involving the citizens.

8. E-GOV TO BE IMPLEMENTED
AS
Phase-1
Information
Phase-2
Interaction
Phase-3
Transaction
Phase-4
Transformation

9. Phase 1: Information
Being present on the web
Providing the external public (G2C and G2B) with relevant
information. The value to the public is that government
information is publicly accessible; processes are described
and thus become more transparent, which improves
democracy and service.
Phase 2: Interaction
The interaction between government and the public (G2C and
G2B) is stimulated with various applications. People can ask

10. Phase 3: Transaction
The complexity of the technology is increasing, but customer
(G2C and G2B) value will also be higher.
Internal (G2G) processes have to be redesigned to provide
good service.
Complete transactions can be done without going to an office
i.e an entirely e-system .
Phase 4: Transformation
All information systems are integrated and the public can get
G2C and G2B services at one (virtual) counter. One single point

11. TECHNOLOGY
Information and Communication Technology - ICT

13. Date Avg. data
for last 04
years
Figures for
Current
Date
Trend
15.12.2016 05 12 High
Growth
16.12.2016 04 11 High
Growth
20.12.2016 08 18 High
Growth
01.01.2017 03 13 High
0
5
10
15
20
15.12.2016 16.12.2016 20.12.2016 01.01.2017 05.01.2017
XYZ Disease_ Reporting Chart
Avg. data for last 04 years Figures for Current Date Trend

14. • It is as simple that we just shifted from Auto to Taxi (04 wheelers).
People
Processes
Organization/
Govt. Setup /
Resources
Processes

15. • Don’t translate a process ; transform it.
• Focus on services
• Process is subordinate.
• Innovation / Best practices
• Kill inefficient alternatives

16. • Of the people
• By the people
• For the people
• Inform them ; involve them

17. • Ensure sustainability.
• Efficient usage.
• Productive Environment.

18. • Explore people participation by PPP
• Combine efficiency.
• Ensure sustainability
• Value for money.

19. FACTS AND FIGURES
• 1970 : Department of Electronics
• 1976 : National Informatics Centre(NIC)
• 1980 : Use of computers began
• 1987 : Launch of NICENET & DISNIC
• 1998 : National Task Force on Information Technology and Software
Development
• 1999 : Union Ministry of Information Technology
• 2000 -05: 12 point e-Governance launched by central & state Govt with
focus on G2C,G2B, G2G initiatives
• 2006 -11: National e-Government Plan(NeGP)
• 2012 -17: Digital India

20. E-GOVERNANCE
• Re-engineering of the processes,
• Reducing turn-around time
• Standardizing the formats
• Better service delivery to common man
• Reducing footfall in the office
• Increasing transparency
• Accountability

21. Service Delivery Architecture
Govt. Application
Application Layer &
Payment Gateway
Participating
Department
State Data Centre
Department Users
Approve / Reject
Apply Online
Service Delivery
Points
CSC/
Sugam
Centres
Payment Gateway
Citizen

22. LMK/CSC/Sugam Mobile Phones Computers Kiosks Call Center Television
Data Communication
Devices
Government DataSource Data
Data Center/ E-Databank Office Automation
Data Processing
ApplicationsProcessing
Citizens, Businesses, NGOs, Industries, Government DepartmentsTarget Segments
Government Infrastructure Arrangement
Intermediaries
(Consultants, Institutes)
Email/ Soft / App
Data Communication
Applications
Channel HIMSWAN / NKN

23. Doubling Farmer’s Income – an
example

24. TOOLS

25. TECHNICAL ADVICE

26. CITIZEN WEATHER STATION

27. CROP INSURANCE

28. GREENHOUSE REMOTE MONITORING

29. SOIL TESTING AND WATER STRESS

30. KNOW MARKET RATES AND OF COURSE
SELL TO GLOBAL MARKET

31. EDUCATION IN RD
• http://educationhp.org/
• http://www.hpbose.org/
• himachal.nic.in/eleedu/
• http://eemis.hp.nic.in/home.aspx
• http://www.hp.gov.in/HPPSC/
• http://himachal.nic.in/index.php?lang=1&dpt_id=2
3
• http://ssconline.nic.in/
• http://hpepass.cgg.gov.in, Scholarship
• http://ddugky.gov.in
• http://www.pmkvyofficial.org/Index.aspx, Call
Centre No. 088000 - 55555
• IGNOU
• NEPTEL
• SWAYAM
• http://www.skillindia.in
• himachal.nic.in/index.php?lang=1&dpt_id=2
After putting the efforts in the field,
it is difficult to attend the scheduled
schooling system in India. In that
case, the Online Education ,
Correspondence system will help the
students to get the knowledge and
apply it in the field.

32. HIMSWAN e-Peshi (JailVaarta) & VC at Blocks
National Optical Fibre Network
(NOFN)
Integration of Electoral Rolls of ECI &
SEC
State Data Centre (SDC) HIMBHOOMI & HIMRIS
Aadhaar Project (UIDAI) Vaahan & Saarthi
e-District Project e-Procurement
CSC Project (LMK)/ SUGAM Swayayamsidham Education Portal
Revenue Court Monitoring System
(RCMS)
Integrated Online Hotel Reservation
System (iOHRS)
Digital Locker Direct Benefit Transfer (DBT)
LMS & High Court Automation System HPSSSB online Application
SMS Gateway HimKosh
Online Pariwar Register Manav Sampada eHRMS
Major e-Governance Initiatives

33. •Identified “Digital Divide”.
0
200,000,000
400,000,000
600,000,000
800,000,000
1,000,000,000
1,200,000,000
1,400,000,000
People using Internet Total Population
462,124,989
1,266,883,598
INTERNET USAGE
63.5% people are still not having
the Internet access; means they
are not able to access the Govt.
schemes online.
http://www.internetworldstats.com/asia/in.htm

34. THIS CREATES A POLITICALLY AND ETHICALLY
UNACCEPTABLE INEQUALITY OF SERVICES AND
OPPORTUNITIES FOR RURAL POPULATIONS AND
PREVENTS THEM FROM PARTICIPATING APPROPRIATELY
AND FULLY IN SOCIO-ECONOMIC AND POLITICAL LIFE
OF THE NATION
• Literacy Rate
• Lack of Digital Equipments
• Poverty
• Network outreach

35. CONNECTIVITY
• Growth of Rural Teledensity is remarkable, in
2004 only 1.7 % of people is having connections
and today 282.29 million rural connections
(most of which are (wireless)

37. INDIA POPULATION
India 121
Rural 83.3
Urban
37.7
0
10
20
30
40
50
60
70
80
90
URBAN RURAL
37.7
83.3

38. HIMACHAL POPULATION (6077900)
- 89.97% RURAL POPULATION
0
10
20
30
40
50
60
70
80
90
Urban Rural

39. LITERACY RATE (IN HP) -82
Series1
65
70
75
80
85
90
MALE FEMALE
89.53
75.93

41. IMPACT OF ICT IN RURAL DEVELOPMENT
• 5-10%
• A big Why ???
• Lack of identified solutions…??
• Lack of Service Provider…??
• City centric business..??
• Promotion / Awareness …??
• Mind-set…??

42. • ICTs should not only be available and affordable,
but must also deliver relevant and usable content
and the target beneficiaries. (Target audience and
Quality content)
• The latter must in turn able to access, assimilate
and make meaningful use the services and content
delivered through ICTs. (Capacity Building) &
integrate its use in school curriculums
• Affordable access:

43. ICT IN GRIEVANCE REDRESSAL
MECHANISM

44. VARIOUS IT TOOLS TO
CONNECT THE ONLINE
SYSTEM
• Google Form
• Google Sheet
• Kobbo tool box
• Web Portal
• E-mail
• IVRS
• Pull SMS
• Telephonic services (Missed Call)
• #tag using Social Platform
• Still & Video Camera, Audio recording

54. #ICTTRGHIPA