OpenScape Contact Centre (OSCC) is a contact center solution that can support up to 7,500 agents and is designed for contact centers of all sizes. It offers patented skills-based routing, integrated IVR, full outbound dialing capabilities including predictive and progressive dialing, and social media integration. OSCC also provides location flexibility, multi-tenant functionality, and reporting without yearly license fees.

1. OpenScape Contact Centre
(OSCC)
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3. 85% of Contact Centers in SA is less
than 30 Agents
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4. Latest Technology
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5. Feature for Feature…
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6. Specific fit:
Entry
Agile
Enterprise
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7. Up to 7500 Networked Agents
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8. Multi Tennant
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9. Location Free
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10. Patented Skills Based Routing
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11. Integrated IVR
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12. Full Outbound Dialing
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13. Manual Dialing
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14. Preview Dialing
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15. Progressive Dialing
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16. Predictive Dialing
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17. Blast / Agent-less Dialing
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18. Extended Reporting
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19. No Yearly License Fees
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20. Intuitive User Interfaces
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22. Social Media
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26. Thank you for your attention
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