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Email Marketing
Power
@digimegaphoneMana Ionescu @manamica
Email Kicks Ass
@manamica @digimegaphone
Ringing!
79%use their smartphone for reading email… a higher
percentage than those who use it for making calls.*
In bed with you!
72%read email before getting out of bed**
Your email device is...
*source: Adobe – “2013 Digital Publishing Report: Retail Apps & Buying Habits
**source: Mailchimp
@manamica @digimegaphone
#1 Channel for permission-based marketing:
77% prefer to get marketing messages via email
vs
9% over the phone and
5% via SMS
#1 Channel for sharing:
63% prefer to share content with friends/family via
email
33% via Facebook
29% via phone
Source: Exact Target 2012 Channel Preference Survey
Email Marketing is...
@manamica @digimegaphone
How often
do you
use the
following?
Source:
Exact Target 2012 Channel Preference Survey
@manamica @digimegaphone
Emails Place
in Content
Marketing
@manamica @digimegaphone
Source: Website Traffic Sources@manamica @digimegaphone
LIST GROWTH
@manamica @digimegaphone
How do I get more subscribers?
1.Ask
2.Make a promise
3. Set expectations
4. Deliver
@manamica @digimegaphone
POP QUIZ!
a.Illegal
b.Rude
c.Ineffective
d.…all of the above
Sending unsolicited email is…
@manamica @digimegaphone
Before…Before…
After…After…
@manamica @digimegaphone
1900% increase. Not bad!1900% increase. Not bad!
@manamica @digimegaphone
Why it worksWhy it works
1.Prominence
2.Promise
3.Proof
@manamica @digimegaphone
GOOD
@manamica @digimegaphone
BAD
@manamica @digimegaphone
GET OPENED
sender name, subject lines and timing
@manamica @digimegaphone
Sender Name
@manamica @digimegaphone
Sender Name = Human
- Sonia Simone
Be aBe a
PersonPerson
@manamica @digimegaphone
Hi,
One of the business owners from Goldman
Sachs program took your advice to use her
name in her 'from' email. As a result, her
open rate went from 20% to 39%.
People also responded to the email so it
helped with customer service and client
interaction.
Jason @manamica @digimegaphone
Subject Lines
@manamica @digimegaphone
1. Subject lines fewer than 10 characters long had an open
rate of 58%.
2. Personalized subject lines are 22.2% more likely to be
opened.
3. For B2B companies, subject lines that contained “money,”
“revenue,” and “profit” performed the best. 
4.64% of people say they open an email
because of the subject line.
1. Adestra July 2012 Report
@manamica @digimegaphone
BEST for open rates
•Posts
1.Jobs
2.Survey
3.Week’s
4.E-newsletter
5.Issue
6.Digest
7.Bulletin
8.Edition
Source: HubSpot, Science of Email Marketing, February 2011 @manamica @digimegaphone
WORST for deliverability
•Confirm
1.Features
2.Upgrade
3.Magic
4.Raffle
5.Rewards
6.Requested
7.Follow Up
8.Coupon
Source: HubSpot, Science of Email Marketing, February 2011 @manamica @digimegaphone
Tell, Don’t Sell
“…the best subject lines tell what’s inside
and the worst sell what’s inside”
Source: MailChimp Email Marketing Subject Line Comparison
@manamica @digimegaphone
Hot or cold, but never warm
Source: HubSpot, Science of Email Marketing, February 2011 @manamica @digimegaphone
Speaking of
sentiment…
Source: “What Makes Online Content Viral?”
Berger, Milkman, Wharton Business School
@manamica @digimegaphone
Email Timing
@manamica @digimegaphone
When To Send: Day of Week
Source: HubSpot, Science of Email Marketing, February 2011
@manamica @digimegaphone
When To Send: Day of Week
Source: HubSpot, Science of Email Marketing, February 2011
@manamica @digimegaphone
When To Send: Time of Day
Source: HubSpot, Science of Email Marketing, February 2011
@manamica @digimegaphone
Other Impacts
@manamica @digimegaphone
Beat the Spam Filter
1. Don’t Spam!
2. Increase your text to image ratio
3. Make sure your email has an html and text version
4. Don’t use all caps
5. Avoid certain words that trigger red flags:
free
$
xanax
viagra
free
50%
100%
@manamica @digimegaphone
Google Tabs
Before After
ISP
Open
Rate
Click Rate
Google 27% 9%
Yahoo 36% 9%
Other 36% 11%
ISP
Open
Rate
Click Rate
Google 26% 3%
Yahoo 32% 2%
Other 28% 3%
@manamica @digimegaphone
Yahoo Email Recycling
What to expect
Yahoo will send bounce back emails alerting senders that the deactivated account no longer exists.
Yahoo will unsubscribe these accounts
If your list has a lot of Yahoo
addresses you may see:
•More Bounce-backs
•More Unsubscribes
Why
@manamica @digimegaphone
GET CLICKED
mobile friendly, magazine, segmentation
@manamica @digimegaphone
Ouch!
@manamica @digimegaphone
Mobile Friendly
@manamica @digimegaphone
Be mobile or be deleted
Source: Litmus @manamica @digimegaphone
The Mobile Inbox 
Your first line of text
matters!
M@manamica @digimegaphone
Mobile Email
#FAIL
M@manamica @digimegaphone
Responsive Email
 Desktop
Mobile 
M@manamica @digimegaphone
Not Responsive…Not Responsive…
but still mobile friendlybut still mobile friendly
1. Content on the left
2. Buttons AND Links
3. Big text
4. Use “alt” tags and links
for images
Screens = 320 pixels wide
Fingers = 44 pixels wide
M@manamica @digimegaphone
Make a Magazine
@manamica @digimegaphone
Lots of Links
Source: HubSpot, Science of Email Marketing, February 2011
M
Source: HubSpot, Science of Email Marketing, February 2011
Lots of Links
M
Magazine: Curate
• 1 Featured Article
• 2 Articles from others
• Promoted eBook
• Tweets, jobs, etc.
M@manamica @digimegaphone
Magazine: S, M, L
• 1 Featured Article
• Statistic
• Event, Video, etc.
• Recent Projects
• “SEO Horoscope”
• Other Links
M@manamica @digimegaphone
Segmentation
@manamica @digimegaphone
Get Data Smart - Split Your List
“Seriously?
Database says cat,
female, high probability
she hates water…” #fail
@manamica @digimegaphone
Get Data Smart - Split Your List
“Hey, I’d click on that!
…but I ate the mouse.”
@manamica @digimegaphone
TESTING &
TRACKING
@manamica @digimegaphone
Testing
@manamica @digimegaphone
What to test? Subject Lines? Landing Pages?What to test? Subject Lines? Landing Pages?
Source: 2011 MarketingSherpa Email Marketing Benchmark Survey
Measure & Improve: A/B Testing
Source: MailChimp
@manamica @digimegaphone
Tracking
@manamica @digimegaphone
This is a 1 x 1 pixel
transparent image…
Campaign Tracking
Campaign Tracking
Thank you, Email!
@manamica @digimegaphone
Numbers: Sent, Delivered, Opens and
Clicks
@manamica @digimegaphone
Rates: Sent, Delivered, Opens and
Clicks
@manamica @digimegaphone
Measure, Test, Improve
1.Watch your stats
2.Listen for feedback
3.Experiment: landing pages, subject
lines, sender name, formatting,
topics, timing, layout
@manamica @digimegaphone
BOTTOM LINE
@manamica @digimegaphone
Bottom Line
“Send timely, targeted,
relevant, valuable emails
to people who asked for them.”
DJ Waldow
Waldow Social
Source: Internet Marketing for Smart People Radio
Thank you!
@digimegaphone
Mana Ionescu @manamica
mana@lightspandigital.com
LightspanDigital.com

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