1. Mani Shekhar
(SAP CRM & C4C Functional Consultant)
Mobile: +91 8897512632
E-Mail:manishekhar1112@gmail.com
Seeking assignments as SAP C4C/CRM Functional Consultant where I can commit to creating and implementing innovative
solutions that help transform businesses. I am looking for a career that challenges and inspires. Where team associates
have diverse backgrounds, talents, and experiences, but share a spirit of teamwork, a commitment to delivering quality
results, and the desire to keep growing professionally.
PROFESSIONAL OVERVIEW
• More than 6.5years of SAP CRM expertise with focus in Base customization, marketing, and service areas.
• Sap C4C functional exposure for utility solution.
• SAP C4C to SAP ISU integration for BP, Contract account, contract replication.
• Defining C4C new workflows.
• Multiple POC work in C4C space.
• 2-year experience of onsite at client location in United Kingdom.
• Strong background designing and deploying integrated solutions with SAP CRM/C4C.
• Adept in all phases of project development, from concept through realization.
• Able to translate business objectives into clear functional and technical requirements.
• Excellent communication, interpersonal, and presentation skills.
• Conversant with all phases of project life cycle including requirement gathering, analysis, design, development,
testing and implementation.
• Good domain knowledge in Energy and Utilities.
• Basic knowledge of ABAP and Debugging.
EDUCATION
Qualification Board / University % of Marks
B.Tech(ECE) Bankura Unnayani Institute of Engineering, West Bengal 82.5%
12th
(CBSE) Delhi Public school, Bokaro 70.6%
10th
(CBSE) Bal Mandir Senior secondary school 89%
ORGANISATIONAL EXPERIENCE
Project Summary
1. Gas distribution Front Office transformation programme: National Grid, UK

2. Project Description:
National Grid (NG) is an international gas & Electricity Company and one of the largest investor-owned energy companies
in the world. They play a vital role in delivering gas and electricity to many millions of people across Great Britain and
north-eastern US in an efficient, reliable and safe manner. To increase the operational efficiency, NG has planned to
transform all the legacy systems into a common platform i.e. SAP and other best-of-breed applications like Click and Syclo
through Gas Distribution Front Office (GDFO) Programme, by tying up with Wipro. Systems in Gas Distribution were rolled
out phase wise and three releases were planned for this project. R1(Release 1) has implemented systems to Support
Emergency and Metering systems in Pilot areas identified by Business. R2 has rolled out complete Emergency systems,
Maintenance systems and Customer systems. With R3, all the legacy systems have been converted into SAP.
1.1 Emergency Process Implementation & Customer Service Implementation
Role: Associate SAP CRM Consultant
Company: Wipro Technologies
Client: National Grid
Duration: May 2010 to June 2011
Location: Hyderabad, Wipro
Roles and Responsibilities
• Provide CRM functional design solutions for customers, including full life-cycle implementation.
• Solution included configuring interactive script for Emergency scenario and Passing Job type through Proxy (PI) to
SAP PM system for the creation of Work order.
• Responsible for development, support, maintenance and implementation of small to medium components of a
project module.
• Launching Work order details in CRM via Portal screens.
• Conduct detailed analysis sessions with end users and business subject matter experts.
• Integrating ESRI locator hub and ESRI Map with SAP CRM for Address search functionality.
• Configured Inbox Profile, Element categories for Searches, Time Periods, Inbox Status, Define Quick searches,
forwarding list.
• Analysing requirements, implementation and post implementation support.
• Defect fixes and Functional Unit testing.
1.2 Construction Process Implementation
Role: Associate SAP CRM Consultant
Company: Wipro Technologies
Client: National Grid
Duration: July 2011 to Aug. 2012
Location: Hyderabad, Wipro
Roles and Responsibilities
• Provide CRM functional design solutions for customers, including full life-cycle implementation.
• Responsible for development, support, maintenance and implementation of small to medium components of a
project module.
• Configure and implement CRM functional modules, encompassing Service management, Campaign management,
Base Customization.

3. • Workshop sessions with business and team for gathering Business Requirement and Blue Print development.
• Solution included configuration and WEBUI development for Service Request, Campaign management,
Segmentation, mail form development, Base customizations like Action Profile, Partner determination, Status
management, Org determination Etc.
• Interface development between SAP SD to SAP CRM to get sales order detail and creation on respective service
request.
• Responsibility included review of test cases and performing Functional unit testing and defect resolutions as well.
• Conduct detailed analysis sessions with end users and business subject matter experts.
• Identified requirements for clients and designed appropriate business models and user interfaces (UI).
• Configured SAP CRM products per requirements, including testing, problem solving, and debugging.
• Wrote CRM functional specifications and CRM configuration as member of Development team.
1.3 Solution optimization programme:
Project Description:
The scope of the work pack to provide support to the start-up of the SOP and to deliver the tactical change requests
identified and prioritized for release deliveries.Support to the Start-up includes:Impact AssessmentsProvide impact
assessments including high level solution options and indicative cost of delivery for the initiatives coming out of the
business prioritization sessionsRelease StrategySupport the Solution Optimization Centre in forming a release strategy
that optimally supports benefits realization whilst balancing deliverability and efficiency/synergiesPlanningProduce a plan
for Start-up. Also, produce a Programme Plan covering sanctioning events and release milestones taking in to account the
wider production plan.
Role: Associate SAP CRM Consultant
Company: Wipro Technologies
Client: National Grid
Duration: Aug. 2012 to Dec 2013
Location: Solihull, United Kingdom & Wipro Hyderabad
Roles and Responsibilities
• Responsible for development, support, maintenance and implementation of small to medium non-complex
components of a project module.
• Configure and implement CRM functional modules, encompassing sales planning, order management, account
and contact management, and commission management.
• Conduct detailed analysis sessions with end users and business subject matter experts.
• Identify and administer CRM best business practices per business standards for functional processes
• Authored Functional specifications and SAP Functional design.
• Managed client and project team members through module implementation.
• Identified and documented business processes in CRM for professional services clients.
• Upgraded SAP CRM 7.0 to SAP CRM 7.0 EHP2. SPAU and SPDD checks.
• Custom UI development using HTML and JavaScript for complaints team.
• UI development in SAP BCM for live chat collaboration.
• All Successful 3 Releases under this program.
1.4 Coordinated change programme & UKlink Project:
Project Description:

4. CCP is coordinated change program to develop and enhance SAP systems as per business requirement captured in
different CRs and investment line item documents.
Role: Associate SAP CRM Consultant - Lead
Company: Wipro Technologies
Client: National Grid
Duration: Jan 2014 to Nov 2015
Location: Wipro Hyderabad & Solihull, United Kingdom
Roles and Responsibilities
• As a CRM functional consultant, I am responsible for development, support, maintenance and implementation of
a complex project module.
• I was responsible to provide CRM functional design solutions for customers in Gas safety regulatory space by
automating the existing business process and bringing the solution in SAP CRM.
• I was responsible for the development, support, maintenance and implementation of small to medium
components of the project module by developing various IDOC interfaces between SAP CRM and ECC systems
and enhancing standard SAP CRM Web UI screens to capture Gas Safety regulatory details in the system.
• I was responsible SAPCRM configurations and document all the customization and functional documents relevant
to changes and performing extensive functional testing of the requirement and ensuring timely defect
resolutions and providing post implementation support for the complex changes done in the system.
• As Gas industry shifts towards the use of Smart meters. There is a requirement that systems are updated and
upgraded within the time frame to be able to capture all relevant information regarding the smart meter and I
was responsible to contribute in various workshops to provide such solution in CRM space.
• I have contributed in getting the design finalized and translate the design into a functional and technical
specification along with the development and performing functional unit testing for the requirement.
• I was also responsible to extend the support in various testing phases and assuring that developments are
completely tested and all the highlighted defects are properly analysed and resolved.
2. Southern Water – Application Support
Southern Water is water utility company in UK. They have a SAP solution already implemented where SAP CRM is
used as frontend application and is integrated with SAP ISU for Contract account, Contract, BP and Technical
objects like Connection objects, PODs etc. replication. General Move in, Move out, Product change activities are
performed in CRM and messages flows to ISU via middleware.
Project Description:
Role: Associate SAP CRM Consultant - Lead
Company: Wipro Technologies
Client: Southern Water
Duration: Dec 2015 to March 2016
Location: Wipro Hyderabad
Roles and Responsibilities
• Responsible to resolve CRM incidents captured in the Remedy tool .
• Keep the application performance within SLA but health check activities.
• Inbound, Outbound and BDOC monitoring and resolving issues in this context.
• Middleware error analysis between CRM and ISU.

5. • Managing a team of three consultants as a CRM lead.
• Communicating with clients on updates or clarification on issues.
3. Leading Water Utility company in the UK
Project Description:
The project is a C4C implementation for a leading utility company. This required an integration of C4C with Sap ISU
using SAP PI system for Contract account, BP, contract etc replication. Facilitating general move in, move out and product
change process in SAP C4C.
Role: Associate SAP C4C Consultant
Company: Wipro Technologies
Client: Leading Water utility company
Duration: April 2016 to till now
Location: Wipro Hyderabad
Roles and Responsibilities
1. Participate in business process & Requirement gathering session.
2. Configure Scoping & fine tuning activities in C4C tenant.
3. Configure in C4C for integration with SAP ERP.
4. Workflow configurations.
5. Data migration activity for data changes.
6. C4C screen enhancements along with business roles and user creation.
7. Supporting testing phase, analysing defects and providing solution.
PERSONAL DOSSIER
Date of Birth: 11th
Dec 1986
Address: Hyderabad
Marital Status: Married
Language: English, Hindi
Nationality: Indian
Passport Detail: J2152625
References: Available on request.