1. Margaret Muthoni Gichimu
Contacts: +971552322752;
Email: margaretmuthoni90@gmail.com
Dear Sir/ Madam,
RE: APPLICATION WAITRESS
I hereby wish to express my interest for the above position. I
am 25 years old, fluent in Swahili, English.
Am seeking for a position where my customer care skills will
be fully utilized for profit motives. I hold a Kenya certificate of
secondary education, Kenya certificate of primary education
and a certificate of Good Conduct.
I have worked with La Serre Bistro & Boulangerie, Emaar
square, Down Town Dubai under EMAAR group of companies
and several roles in Hospitality Companies.
My communication skills and understanding of hospitality
standards willingness to take up new skills, gives me the
confidence that you will find me a worthy candidate.
I believe I can personally make a difference through the
application of intellectual ability, good team working skills and
the ability to work under pressure effectively with staffs at
different levels of the organization.
I would welcome and appreciate the opportunity to work with
your company. I look forward to further discussions regarding
my qualifications; and please find attached of my CV review.
Thank you for your time and favorable consideration.

2. CURRICULUM VITAE
PERSONAL DETAILS
NAME : MARGARET MUTHONI GICHIMU
DATE OF BIRTH : 7TH
MAY 1990
GENDER : FEMALE
NATIONALITY : KENYAN
MARITAL STATUS : SINGLE
TEL : +971 55 232 2752
LANGUAGE : ENGLISH & SWAHILI
EMAIL : margaretmuthoni90@gmail.com
OBJECTIVE
Seeking a position where my customer care skills, attached with hospitality
management profession will be fully utilized to make profits.

3. SKILLS
Office Skills
● Good communication and interpersonal skills.
● Ability to think out of the box and never give up spirit.
● Close attention to details.
● Superior telephone etiquettes.
● Fine time management skills.
● Detailed understanding and experience of front desk operations.
● In-depth knowledge about customer service procedures.
● Amicable in nature and good at greeting guests.
● Adept at handling copier and fax machines.
Computer Skills
● Windows
● Microsoft Offices (MS Word, MS Excel, MS Access)
PROFESSIONAL EXPERIENCE
La Serre Bistro & Boulangerie DownTown Dubai (Jan 2015 - Dec 2015)
Waitress: Summary of Responsibilities:
• Serving guests and taking orders
• Solving customers complains
• Delivering the check and accepting payment
• Ensure candle holders are polished for dinner service
• Supervise the stewards at back of house area to avoid delay of dish
washing
• Monitoring any breakages occurring at the pot wash area and ensure that
they are all recorded in the breakage sheets
• Ensure the restaurant is left tidy and all equipment polished and left tidy at
the end of the service
• Welcome and directing guest coming into the restaurant
• Refiling and maintaining the neatness of the staff's coffee machine

4. Peers Hotel & Restaurant, NAIROBI, KENYA - (2013 - 2014)
Waitress:
 Serving customers
 Taking orders
 Welcoming guests
 Maintaining cleanliness
 Solving customers complaints
 Delivering the check and accepting payments
 Escort customers to their table
Shades Hotel - Nairobi, Kenya (2011-2013)
Housekeeping:
• Resolving guests elements and problems
• Answered guests questions in a friendly manner
• Ensuring guest requests are delivered on time
• Responding and assisting guests enquiries
• Refreshing and cleaning guest rooms
• Assisting guests on checking In and out
• Giving out directions and information to the guest
• Inspecting guests rooms and selling them
EDUCATION
2006-2009 Kibiko Secondary School
Kenya Certificate of Secondary Education
1995-2005 Hekima Primary School
Kenya Certificate of Primary Education
OTHER SKILLS
● Good verbal and written communication skills.
● Ability to multi-task, prioritize and quick minded.
Referees
Mrs. Shirley Dizon(Human resource manager)
La Serre Bristro Downtown Dubai, +971505959694
Mr. Norbert Msafiri (Restaurant supervisor)
la Serre Boulangerie Downtown Dubai, +971557238406