The document discusses the many choices available in selecting tools for continuous delivery workflows. It describes the challenges of complex and dynamic IT environments, including lack of API testing, lack of automated testing, lack of visibility into production applications, and lack of release and environment automation. The document advocates for adopting DevOps practices and selecting the right tools for each job. It provides an example customer case study of a payment services provider that was able to significantly reduce deployment times and eliminate manual mistakes by implementing CA Release Automation.

1. The
Continuous
Delivery
Tool
Chain:
So
Many
Choices!
Mark
Sigler
Senior
Director,
Product
Management
June
2014

2. Mark
Sigler
is
CA
Technologies
Senior
Director
of
Product
Management
creating
Cloud
and
DevOps
mindshare
and
marketshare.
Prior
to
CA,
Mark
was
a
consultant
for
an
innovative
cloud
computing
initiative
for
one
of
the
largest
financial
services
firms
in
Australia.
Previously,
Mark
lead
Opalis
solution
capabilities
to
become
the
leading
IT
Process
Automation
provider
prior
to
it
being
acquired
by
Microsoft.
Mark
has
over
three
decades
of
crafting
innovative
solutions
and
leading
technology
operations,
development,
sales
and
marketing.

3. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Vision

4. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Desired
State

5. ©
2014
CA.
ALL
RIGHTS
RESERVED.5
The
Challenge
of
Today’s
Complex
and
Dynamic
IT
Environment
LACK
OF
API
TESTING
(too
many
bugs
escape
downstream)
Developer
1
Developer
2
Developer
n
Code
Commit
Code
Commit
Code
Commit
Developer
Branch
SCM
Developer
Branch
SCM
Developer
Branch
SCM
CI
Server
CI
Server
deploy deploy
Integration
Lab
UAT/Staging
Environment
deploy deploy
Performance
Lab
Production Operations
LACK
OF
AUTOMATED
TESTING
(small
changes
could
have
major
unintended
consequences)
LACK
OF
VISIBILITY
INTO
PROD.
APPS
(no
visibility
into
the
customer
experience)
LACK
OF
RELEASE
AND
ENVIRONMENT
AUTOMATION
(manual
processes
lead
to
poor
release
quality)

6. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Choices
▪ Who
should
make
the
hard
choices?
▪ What
do
you
need
to
do?
▪ Which
is
the
right
tool
for
the
job?
▪ How
do
we
assemble
this?

7. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Who?
DevOps

8. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
versus
Silos

9. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
What?
Enterprise
Continuous
Delivery

10. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Which?
Pick
the
correct
tool
for
the
job

11. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Artifact
Repository
Continuous
Delivery
Tool
Chain
INT UAT PERF PROD
Continuous
Integration
Build
Automation
Configuration
Management
Test
Automation
Change
Management
Infra
Provisioning
MANIFEST DRIVEN DEPLOYMENTS
Environment
Data
Application
Model
Release Data

12. ©
2014
CA.
ALL
RIGHTS
RESERVED.12
INT
Stage
Artifacts
UAT
Env
Config
Deployment
PERF
Env
Config
Deployment
PROD
Env
Config
Deployment
Run
Deployment
Processes
Pre
Deploy
Verification
STEP
1
Deploy
Jetty/WAS
App
STEP
3
Deploy
Database
STEP
4 STEP
5
Post
Deploy
Verification
Configure
BigIP
F5
STEP
2
Env
Config
Deployment
Release
Automation
Scenario
1
Service
Desk
Approval
Gate
7
3
4
5 6 8
Run
Initialize
Process
Retrieve
WAR
Network
Share
Retrieve
Artifacts
Retrieve
SQL
&
CFG
2
Create
Release Release
Operations
Center

13. ©
2014
CA.
ALL
RIGHTS
RESERVED.13
CA
Release
Automation
Continuous
Delivery
–
Total
Integrated
Solution
Orchestrating
and
Accelerating
the
Software
Development
Lifecycle
Increase
speed/frequency
of
software
releases
Automate
workflow
across
existing
tool
chains
Automate
application
release
and
promotion
INTERNAL
PRIVATE
INTERNAL
PUBLIC
SECURE
PUBLIC
Test UATDevelop Prod
BlueprintBlueprintBlueprint
CA
Cloud
Manager
On-­‐demand
platforms
and
environments
that
end-­‐users
need
Governance,
visibility,
and
cost
transparency
that
managers
require
Leverage
hybrid
clouds
and
enable
cloud
portability
CONTINUOUS
DELIVERY

14. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Customer
Success
–
Payment
Services
Provider
▪ Company
Profile:
NA
based
payment
processor
serving
both
enterprise
and
consumer
customers.
10,000
employees;
>$5B
USD
revenue
▪ Challenge:
Customer
was
suffering
from
long
release
cycles
in
their
Point
of
Sale
solutions
and
ecommerce
business.
– POS
takes
“1
hour
per
silo”
or
8
hours
to
deploy
&
8
hours
to
roll
back
when
needed
– The
shrinking
international
window
adds
to
these
challenges.
Customer
has
expressed
frustration
with
current
process
and
is
supportive
of
leveraging
automation
– Ecommerce
application
takes
15-­‐27
hours
to
deploy
using
a
dozen
(12)
or
more
people
▪ Customer
had
purchased
release
automation
via
acquisition
which
had
proved
$M’s
in
savings
and
also
created
credibility
for
subsequent
organizations
within
provider
▪ CA
Completed
a
proof-­‐of-­‐concept
against
other
vendors
and
results
lead
to
CA
Release
Automation
as
the
key
vendor
of
choice.
Customer
bought
into
overall
CA
platform
story
around
the
DevOps
stack
of
offerings

15. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Customer
Success
-­‐
Customer
Quotes
– POS
Team:
CA
RA
reduced
the
time
to
deploy
this
application
by
80%
– NOC:
The
CA
RA
automation
tools
will
allow
us
to
automate
basic
traffic
redirection
and
application
‘first
aid’
actions
that
will
give
our
future
NOC
the
ability
to
minimize
impact
from
Incidents
by
redirecting
traffic
flow
and
performing
basic
measures
without
waiting
for
level
2
application
support
to
engage”
– “70%
overall
reduction
in
deployment
times
plus
time
saved
not
having
to
wait
for
resources”
– “Completely
eliminated
manual
mistakes
“
– “New
environments
automatically
&
completely
refreshed
every
time
there
is
a
new
code
change"

16. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Automation
helps
Bupa
Deliver
enterprise
apps
releases
‘on
demand’
“CA
Release
Automation
paid
for
itself
in
eight
months”
• Challenge:
o Increase
release
speed
and
capacity
for
complex
legacy
applications
o Identify
defects
earlier
in
the
life
cycle
where
it
less
expensive
to
find
and
repair
o Gain
visibility
to
the
entire
development
pipeline
and
gain
trust
with
the
delivery
team
• Results:
o Increased
number
of
weekly
deployments
by
300
percent
o Increased
number
of
deployed
environments
by
200
percent
o Reduced
team
responsible
for
releases
from
15
people
to
1
“We
can
do
this
with
one
person.
It
doesn’t
have
to
be
a
specialist.
It
used
to
[require]
a
team
of
15
people,”

17. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Other
Customer
Results
▪ Multinational
Grocer:
Streamlined
updates
to
the
online
grocery
apps,
resulting
in
a
savings
of
$420K/month.
Reduced
release
deployment
time
from
2.5
days
to
20
minutes.
▪ Large
financial
institution:
Reduced
release
deployment
time
from
12
days
to
1.5
minutes,
resulting
in
$14M
realized
value
annually.
▪ Major
oil
and
gas
company:
Reduced
release
deployment
time
of
oil
drilling
platform
app
from
3
days
to
4
minutes,
realized
$638K/month
savings.
▪ Global
retailer:
Reduced
release
deployment
time
of
online
store
from
2
days
to
12
minutes,
resulting
in
$2M
realized
value
annually.

18. Senior
Director
Product
Management
mark.sigler@ca.com
@cainc
slideshare.net/CAinc
linkedin.com/company/ca-­‐technologies
ca.com
Mark
Sigler

19. ‹#› ©
2014
CA.
ALL
RIGHTS
RESERVED.
Mark
Sigler
is
CA
Technologies
Senior
Director
of
Product
Management
with
responsibilities
in
cross
portfolio
integrated
solutions
for
the
IT
Operations
Management
and
Applications
Delivery
markets,
primarily
creating
Cloud
and
DevOps
mindshare
and
market
share.
Prior
to
CA,
Mark
was
a
consultant
for
a
innovative
cloud
computing
initiative
for
one
of
the
largest
financial
services
firms
in
Australia.
Previously,
Mark
lead
Opalis
solution
capabilities
to
become
the
leading
IT
Process
Automation
provider
prior
to
it
being
acquired
by
Microsoft
and
is
now
known
as
System
Center
Orchestrator,
and
led
the
HP
Software
and
Oracle
product
lines
and
consulting
practices
for
Forsythe
Solutions.
Mark
has
over
three
decades
of
crafting
innovative
customer
solutions
in
technology
operations,
development,
sales
and
marketing.
Mr.
Sigler
has
extensive
expertise
in
large-­‐scale
ICT
architecture
and
systems
management
and
has
led
the
programs
and
projects
to
architect
solutions
for
high
scalability
and
high
availability
involving
cloud
and
grid
computing,
massive
scale
server
and
storage
systems
and
virtualization.
Mark
has
driven
revenue
growth,
managed
P&L,
successfully
launched
several
products
and
created
opportunities
with
large
enterprises,
service
providers,
and
innovative
start-­‐ups.
Major
achievements
would
include
a
technical
Emmy
awarded
to
a
major
global
news
network
for
a
groundbreaking
digital
content
management
system;
business
intelligence
and
data
warehousing
systems
for
one
of
the
largest
entertainment
and
hospitality
companies;
petabyte
scale
storage
and
computational
grid
systems
for
processing
and
archiving
geo-­‐spatial
and
imagery
across
multiple
government
agencies;
and
automation
and
orchestration
of
complex
heterogeneous
systems
management
and
virtualization
using
standards
based
processes
for
one
of
the
largest
systems
integration
and
outsourcing
providers.
Biography