Ian Jones, Head of Global Strategic Solutions, eGain

1. eGain GQV
Digital Transformation
Made Easy
Ian Jones | Head of Strategic Solutions, eGain

2. Need
Why
GQV
High opportunity cost
of delivering value
too slowly

3. Slide 3
Research market needs and
trends
Create an RFP
Review responses, interview
vendors
Kickoff project, finalize specs
Realize the market need has
changed under you
And it’s taken
18 months!

4. Or you could do it the
eGain GQV™ Way
In 2-4
months!
Guided
Quick
Delivering Value

5. GQV
Enablers
AnalyticsCloud DT
Services
Agile
services
Try+Buy

6. Guided Discovery

7. Guided discovery: Drilldown

8. Slide 8
Getting to value quickly - Guidance

9. eGain Try+Buy

10.  Widgets
 Federation
 Content
 Branding
 Personalization
 Integration
 Analytics
Easily transform digital engagement

11. Slide 11
Transform customer journeys further

12. Slide 12
Customer journey analysis

13. Slide 13
Customer journey analysis

14. Easily transform agent experience

15. Slide 15
Transform agent experience further

16. Slide 16
Transform agent experience further

17. Measuring Value ‘Out-of-the-box’
Omnichannel Voice Offers
Chat Knowledge Customer Journey

18. Slide 18
Digital transformation services

19. Guide to Quick Value
Discovery
Business Transformation
Try + Buy
Optimisation
Customer Success

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