Sylvana Rochet The Art of giving Feedback BoS2016 Lightning Talk
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Sylvana Rochet The Art of giving Feedback BoS2016 Lightning Talk
- 1. The Art of Giving Feedback Sylvana Rochet @srochet
- 2. Even giving positive feedback is not easy!
- 3. It’s about adding value
- 4. “Leadership is not about titles, positions, or flow charts. It is about one life influencing another.” John C. Maxwell
- 7. a formula: *you did (specifics) well *it resulted in / impact was … *it left me or people feeling… * it created a dynamic of …
- 9. how to keep feedback from being empty or demoralizing?
- 10. Forget the “f” word and its friends.
- 11. Instead, entice the other to want to hear what you have to contribute, your gift.
- 12. Start by getting related and asking questions * I sense it’s been challenging for you to… * Wondering what it’s been like for you to… * What do you think the impact has been? * What do you think was missing?
- 13. “Here are some things that could be valuable for you to work on” Keep it light and actionable
- 14. Remember: Feedback is a gift. For the other person.
Notas del editor
- Hello! I’m SR and I’m a HIA. (SMILE) Means founders & hi-level execs looking internal psych, lead cos from 1 of things make confident shake feedback. So much so, F word… Which is why
- … Which is why today talk feedback gracefully. First anecdote. Yoga: sweet, provides no value - doesn’t tell teacher any new info
- We do this all the time!- colleague, loved your present, walk away Constantly empty feedback. So, me someone obsessed w optimiz everything life, I tested diff things optimize fb, put together pointers.
- I’ll go over 3 things: One - How make sure add value giving fb Two - How give fbk for what’s going well in a useful way AND Three- How give constr fbk (the one we lose sleep over) in way actually IS constructive (as opposed blowing up relat).
- Begin this concept: Feedback = Gift. Otherwise why “Giving” Feedback? Think about The Key is intentional: What’s in for them? How add value? You’ll want check yourself & motives - not to criticize or flatter And it’s sth should prep w. time, care and attention. Just like gift.
- Now - For How fbk on what’s working, let’s go Back to Yoga story. Next time I saw teacher i mentioned earlier, made a point to give input would be useful. Sanskrit, adjust poses. Learning, engaged whole time.
- Formula what say: Tell them specific what well - say what impact - can share how it left you feeling, or what created in gen. U can give tangible examples what worked well + why it mattered. Then… Eyes Twinkle w gratitude.
- Lastly, let’s talk piece has us losing sleep: How give fbk meant help someone improve where needed To illustrate, here’s story: A new client came me after decided quit, following Yearly eval. This is what happened: Boss sat w list done wrong. Read each item w out stopping.
- End of list, said: expect better next. Gathered, left. Client decided quit not bc demoralizing, but bc zero value. Learned nothing re: what exactly to improve, or even HOW to improve. That mtg complete waste time her prof growth.
- By being careless w fbk, torpedoed that relationship & lost. Why telling you this? So avoid giving fbk that hurts working relationships. First, I would not even use word fbk. Edgy & resistant to what say, before even start.
- Also wouldn’t give “heads up” someone by saying: I’m going give “neg feedback” now, or “constructive criticism”. Want to leave the room. U have entice them want to hear you out. Say: I want share ideas / input / thoughts / observations could help past challenges having.
- When bringing up piece work on, can start getting related & asking Qs: -Sense it’s been challenging for you to… -What think the impact of your work/decision has been? What think might have been missing? Chances be able come up w their own fbk, the very talk them about. But this way, they have agency over improve.
- If you still input, say: Here some things I see could valuable for you to work on / help reach your goal Keep 1-3 pieces this kind of fbk - if more, overwhelming & discouraging - won’t take action.
- Finally, To recap: One - Fbk adding value. If tell someone suck, that’s sth else, another type convo. Two- When giv posi fb, be specific so person knows exactly what’s working & why. Three - When Giving neg fb, stay away from F word & engage them 1st convo re: happened
- At end, help fig out what need improve, offer ITIOs help grow. Bonus: best for last. Give one last pos piece before completing. Both walk away feeling good. If all this thoughtfully, fbk solidify relat. + you gain immense respect w that person. Now, I ask u: to whom will you gift your fbk next?