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How to Create Real-World Results
with Online Influencers
Fashion Digital | Mobile New York 2015
Mariana Rodriguez
Senior Account Director

mrodriguez@beebyclarkmeyler.com
@marodcar
WHY MOBILE?
3	
  Source:	
  eMarketer,	
  April	
  2014	
  
Mobile Share of Media 

Consumption Continues to Grow
4	
  Source:	
  comScore,	
  US	
  Mobile	
  App	
  Report,	
  August	
  2014	
  
Mobile Has Surpassed Desktop In The US

Open Market

Main Street 

Supercenters

My Store

5	
  
All business is small business again… 
Personal, Relevant, Participatory
Technology is Transforming All Retail

It’s More Than eCommerce


6	
  
$3T
Retail
$1.4T
Web-
Influenced
Retail 
$220B
eCom 

There are now Challengers to the
“Store as The Expert”
Source:	
  “US	
  Cross-­‐Channel	
  Retail	
  Sales	
  Forecast:	
  2014	
  To	
  2018”,	
  Forrester	
  Research,	
  2014	
  
WHY VIDEO?
Video = Sales


Video is predominantly watched on mobile: !
•  Video accounts for over half of all internet traffic on mobile devices. 
•  Within four years, mobile devices will access over 70% of the video on the Internet.
(Cisco)

Mobile shoppers are 3x more likely to click and view video than desktop or laptop
users. (Invodo) 

Video viewers are 144% more likely to place an item in their shopping cart. 
52% say that watching the video makes them more confident about their purchasing
decisions. (Internet Retailer)

Brands using online video have seen lifts of 20-40% in incremental buying over other
ad forms. (comScore)
Source:	
  hHp://www.forbes.com/sites/darcytravlos/2012/08/18/video-­‐tablets-­‐the-­‐mobile-­‐catalyst-­‐for-­‐e-­‐commerce-­‐watch-­‐out-­‐amazon/	
  	
   8	
  
WHY INFLUENCERS?
“80% of the Internet’s impressions are
driven by just 6% of its users.”
-Penny Baldwin, CMO at McAfee
Word of Mouth (WOM) has shifted from immediate network (friends, family, colleagues) to an extended
network that is exclusively digital (WON, or Word of Network). What is being said about you digitally
(WON) is what matters to overall WOM.
WON Continues to Outweigh WOM


Source:	
  “Talking	
  to	
  Strangers”,	
  Kelton	
  Research,	
  January	
  2012	
  
Millennials don’t purchase without consumer input:!
•  86% feel that user generated content (UGC) is generally a good indicator of the quality of a brand,
service, or products 
Millennials (13-34)!Baby Boomers!
Information or
recommendations from
friends, family or
colleagues

User Generated Content
10	
  
UGC Video Outperforms Branded Content


Sources:	
  L2	
  Digital	
  Beauty	
  Index,	
  Q4	
  2012,	
  	
  hHp://tubediem.com/how-­‐fans-­‐amplify-­‐brands-­‐youtube/,	
  	
  	
  
hHp://www.adweek.com/videowatch/fans-­‐crush-­‐brands-­‐when-­‐it-­‐comes-­‐youtube-­‐150262	
  
Cover Girl!
Of CoverGirl’s 251 million total views on
YouTube, 249 million (or 99%) are from fan-
created videos

Revlon!
99% of Revlon’s views come from fan
content
Urban Decay!
There are 5,700 product reviews on YouTube
vs. only 1,700 on Amazon
YouTube has become the de facto search engine-as an example, uploaded beauty videos
outnumber their officially-uploaded videos by a magnitude of 10 to 1. 
11	
  
Case Study
12	
  
Skintimate worked with four YouTube influencers to promote the product
and digital promotional platforms during the summer of 2014.
14	
  Source:	
  	
  Insight	
  Express	
  2014	
  
•  Over 5 million minutes watched, 2.1 million total views and 100k
engagements across the influencers’ social channels
•  Showed a 7 point increase in Purchase Intent
•  Delivered a 13 point increase in Recommendation Intent

 Case Study Results
SELECTING THE 
RIGHT INFLUENCERS
Influencer
Reach
Content
Experience
Cost
Influencer Selection Process


16	
  
1	
  
2	
  
Establish target audience and interests (e.g. female millennials, DIY activities, active/healthy lifestyle, etc.).
Review video consumption patterns (e.g. mobile/tablet 65%, desktop 35%).
Identify relevant platforms (e.g. YouTube, Instagram, Polyvore, Pinterest).
Evaluate content producers quantitatively: Online influence scores (e.g. PIX, OpenSlate, YouTube rankings) and
Social media footprint (reach and active platforms).
Evaluate content producers qualitatively: sentiment, previous content, comments and WOM, prior advocacy for/
partnership with brand or competition. 
Assessing for fit with brand.
Outreach to agent, publisher, multichannel network, or advocacy platform: Assess willingness to work with
brand, cost and availability.
3	
  
5	
  
4	
  
7	
  
6	
  
Influencer Selection Criteria |
Quantitative Measures
ü  High influence scores


ü  Large and Engaged social media footprint across relevant/desired
social platforms
1.  Determine what “large” and “engaged” means for your brand
and audience reach
2.  Determine what the platforms are
•  Where the brand has a presence 
•  Where the brand does not have a presence but the target
audience participates heavily
–  Example, Target: US F13-17
»  Primary: YouTube, Instagram, Tumblr
»  Secondary: Facebook, Twitter, Snapchat
»  Third: We Heart It, Pinterest, Vine, Keek, Vimeo
17	
  
Influencer Selection Criteria |
Qualitative Measures
Determine what is Required and what is “Nice to Have”:
ü  Engaged audience with positive sentiment and trust in the influencer
ü  Willing to speak of and integrate the brand in a natural, organic and authentic manner
ü  Brand Fit and alignment with brand essence
ü  Prior advocacy for the brand
ü  Prior content around a specific theme or topic
ü  Previous experience working with and developing original content in partnership with brands
ü  Have not previously worked with a competitor brand
•  or if they have it is necessary to understand partnership further before determining whether to move forward
ü  Potential for success in distributing the content across social, mobile and other desired verticals
ü  Rights around exclusivity and usage
ü  Promotion/distribution within influencer owned channels 
18	
  
VIDEO BEST PRACTICES
AND LEGALITIES
[	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  ]	
  
20	
  
The Vast Share Of Digital Video
Viewing Happens in Two Places
Source:	
  comScore,	
  Worldwide	
  Unique	
  Desktop	
  Video	
  Viewers,	
  September	
  2014	
  
Mobile	
  video	
  viewers	
  very	
  similar	
  to	
  desktop	
  stats	
  provided.	
  
Other
Video Best Practices


•  Getting around the skippable pre-roll: Mention the brand within the first 30 seconds
•  Show the brand/product within the first 25% of the video for greater brand recall*
•  Video Title – 1st 50 characters are most important and what show up in search
•  Long vs Short form
•  Natural to the influencer and their audience
•  Fit for the storyline/video context
•  Distribution considerations
•  Rights to “cut up” video for short-form distribution
•  Embed vs Direct upload (on social, your website…)
*Source:	
  BCM	
  research	
  -­‐	
  Insight	
  Express,	
  2014	
   21	
  
Video Best Practices


•  Direct “Native” Upload !
•  Outperforms paid performance when compared to embedded YouTube link
•  Auto-plays when a user scrolls past within the newsfeed
!
•  Add attention-grabbing elements!
•  Video designed to hook a viewer in the first few seconds that they auto-play in a feed 
•  Key points conveyed through words on the screen (so they can be easily understood
without sound).
•  Test Length!
•  Test short (<1 min) versus long (1 min+) form video – every audience is different.
*Sources:	
  BCM	
  research,	
  2014-­‐2015,	
  hHp://www.nyames.com/2014/09/08/technology/facebooks-­‐feeds-­‐give-­‐videos-­‐a-­‐boost.html	
  	
   22	
  
1
2
3
Legalities Around Sponsored Videos


23	
  
FTC’s CLEAR AND CONSPICUOUS REQUIREMENT:


PROXIMITY!
Disclosure must be physically closely related to the statement or endorsement.
Example: within YouTube description box (initial disclaimer visible without a user needing to click
“more” to show more content) or Facebook post description.

!
PROMINENCE!
Disclosures must be prominent, viewable on any device, and not buried. 

!
CLARITY
All disclosures must be made in clear, understandable language. For example, utilizing “spons”
may not be clear to a user that it signifies “sponsored” or sponsored content. 
Source:	
  FTC	
  and	
  hHp://www.socialmediaexplorer.com/social-­‐media-­‐markeang/	
  	
  
Legalities


Source:	
  YouTube,	
  Paid	
  Placement	
  Policy	
  and	
  Process,	
  2015	
  
Please	
  review	
  legali6es	
  for	
  any	
  videos	
  with	
  YouTube	
  prior	
  to	
  pos6ng	
  
Paid Placement/Integration
Sponsorship Bumpers
Show Title Cards with Sponsor Attribution
 [ in specific instances ]
Sponsor Inclusion in Channel Header
 [ unless specifically approved ]
Burned In Ads
✗	
  
✓
✓
✓
✗	
  
24	
  
Legalities


Partner integrates a brand or product into
the editorial content (mention, usage, etc).
Partner creates a piece of content specifically
for a sponsor about their brand.
1
2
:05 sponsor messaging as pre, mid, or post roll. 




•  Standard ad buying policies apply
•  Now that this format is available burned in features
that mimic this format are not allowed
Paid Placement / Integration! Sponsorship Bumpers!
✓
✓	
   ✓	
  
25	
  
Please	
  review	
  legali6es	
  for	
  any	
  videos	
  with	
  YouTube	
  prior	
  to	
  publishing	
  
Legalities


Sponsor Inclusion – Channel Art! Sponsor Attribution – Show Title Cards !✓	
   ✓	
  
✓
26	
  
Sponsor included in channel graphics as part of title
sponsorship only (e.g. Fashion Week, Grammys,
Coachella, World Cup, Olympics, etc)
Static or Animated 0:05s graphics card at the
beginning or end of a video.
•  Paid placement video with 100% SOV media Roadblock
•  Title sponsorship (e.g.: Mercedes Benz Fashion Week)
•  Repurposed broadcast content
•  Disclosure of paid placement required by local law (text-
only title card permitted)
Please	
  review	
  legali6es	
  for	
  any	
  videos	
  with	
  YouTube	
  prior	
  to	
  publishing	
  
Legalities


✗	
  
Burn In Ads! ✗	
  
“Burning” ad signage of any kind into
partner produced content.

•  Animated logo
•  Branding
•  Video ad
•  Pre, mid or post roll
27	
  
Please	
  review	
  legali6es	
  for	
  any	
  videos	
  with	
  YouTube	
  prior	
  to	
  publishing	
  
THANK YOU.

Mariana Rodriguez
Senior Account Director
Beeby Clark+Meyler

mrodriguez@beebyclarkmeyler.com
@marodcar

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How to Create Real-World Results with Online Influencers

  • 1. How to Create Real-World Results with Online Influencers Fashion Digital | Mobile New York 2015 Mariana Rodriguez Senior Account Director mrodriguez@beebyclarkmeyler.com @marodcar
  • 3. 3  Source:  eMarketer,  April  2014   Mobile Share of Media 
 Consumption Continues to Grow
  • 4. 4  Source:  comScore,  US  Mobile  App  Report,  August  2014   Mobile Has Surpassed Desktop In The US

  • 5. Open Market Main Street Supercenters My Store 5   All business is small business again… Personal, Relevant, Participatory Technology is Transforming All Retail

  • 6. It’s More Than eCommerce
 6   $3T Retail $1.4T Web- Influenced Retail $220B eCom There are now Challengers to the “Store as The Expert” Source:  “US  Cross-­‐Channel  Retail  Sales  Forecast:  2014  To  2018”,  Forrester  Research,  2014  
  • 8. Video = Sales
 Video is predominantly watched on mobile: ! •  Video accounts for over half of all internet traffic on mobile devices. •  Within four years, mobile devices will access over 70% of the video on the Internet. (Cisco) Mobile shoppers are 3x more likely to click and view video than desktop or laptop users. (Invodo) Video viewers are 144% more likely to place an item in their shopping cart. 52% say that watching the video makes them more confident about their purchasing decisions. (Internet Retailer) Brands using online video have seen lifts of 20-40% in incremental buying over other ad forms. (comScore) Source:  hHp://www.forbes.com/sites/darcytravlos/2012/08/18/video-­‐tablets-­‐the-­‐mobile-­‐catalyst-­‐for-­‐e-­‐commerce-­‐watch-­‐out-­‐amazon/     8  
  • 9. WHY INFLUENCERS? “80% of the Internet’s impressions are driven by just 6% of its users.” -Penny Baldwin, CMO at McAfee
  • 10. Word of Mouth (WOM) has shifted from immediate network (friends, family, colleagues) to an extended network that is exclusively digital (WON, or Word of Network). What is being said about you digitally (WON) is what matters to overall WOM. WON Continues to Outweigh WOM
 Source:  “Talking  to  Strangers”,  Kelton  Research,  January  2012   Millennials don’t purchase without consumer input:! •  86% feel that user generated content (UGC) is generally a good indicator of the quality of a brand, service, or products Millennials (13-34)!Baby Boomers! Information or recommendations from friends, family or colleagues User Generated Content 10  
  • 11. UGC Video Outperforms Branded Content
 Sources:  L2  Digital  Beauty  Index,  Q4  2012,    hHp://tubediem.com/how-­‐fans-­‐amplify-­‐brands-­‐youtube/,       hHp://www.adweek.com/videowatch/fans-­‐crush-­‐brands-­‐when-­‐it-­‐comes-­‐youtube-­‐150262   Cover Girl! Of CoverGirl’s 251 million total views on YouTube, 249 million (or 99%) are from fan- created videos Revlon! 99% of Revlon’s views come from fan content Urban Decay! There are 5,700 product reviews on YouTube vs. only 1,700 on Amazon YouTube has become the de facto search engine-as an example, uploaded beauty videos outnumber their officially-uploaded videos by a magnitude of 10 to 1. 11  
  • 12. Case Study 12   Skintimate worked with four YouTube influencers to promote the product and digital promotional platforms during the summer of 2014.
  • 13.
  • 14. 14  Source:    Insight  Express  2014   •  Over 5 million minutes watched, 2.1 million total views and 100k engagements across the influencers’ social channels •  Showed a 7 point increase in Purchase Intent •  Delivered a 13 point increase in Recommendation Intent Case Study Results
  • 15. SELECTING THE RIGHT INFLUENCERS Influencer Reach Content Experience Cost
  • 16. Influencer Selection Process
 16   1   2   Establish target audience and interests (e.g. female millennials, DIY activities, active/healthy lifestyle, etc.). Review video consumption patterns (e.g. mobile/tablet 65%, desktop 35%). Identify relevant platforms (e.g. YouTube, Instagram, Polyvore, Pinterest). Evaluate content producers quantitatively: Online influence scores (e.g. PIX, OpenSlate, YouTube rankings) and Social media footprint (reach and active platforms). Evaluate content producers qualitatively: sentiment, previous content, comments and WOM, prior advocacy for/ partnership with brand or competition. Assessing for fit with brand. Outreach to agent, publisher, multichannel network, or advocacy platform: Assess willingness to work with brand, cost and availability. 3   5   4   7   6  
  • 17. Influencer Selection Criteria | Quantitative Measures ü  High influence scores ü  Large and Engaged social media footprint across relevant/desired social platforms 1.  Determine what “large” and “engaged” means for your brand and audience reach 2.  Determine what the platforms are •  Where the brand has a presence •  Where the brand does not have a presence but the target audience participates heavily –  Example, Target: US F13-17 »  Primary: YouTube, Instagram, Tumblr »  Secondary: Facebook, Twitter, Snapchat »  Third: We Heart It, Pinterest, Vine, Keek, Vimeo 17  
  • 18. Influencer Selection Criteria | Qualitative Measures Determine what is Required and what is “Nice to Have”: ü  Engaged audience with positive sentiment and trust in the influencer ü  Willing to speak of and integrate the brand in a natural, organic and authentic manner ü  Brand Fit and alignment with brand essence ü  Prior advocacy for the brand ü  Prior content around a specific theme or topic ü  Previous experience working with and developing original content in partnership with brands ü  Have not previously worked with a competitor brand •  or if they have it is necessary to understand partnership further before determining whether to move forward ü  Potential for success in distributing the content across social, mobile and other desired verticals ü  Rights around exclusivity and usage ü  Promotion/distribution within influencer owned channels 18  
  • 20. [                          ]   20   The Vast Share Of Digital Video Viewing Happens in Two Places Source:  comScore,  Worldwide  Unique  Desktop  Video  Viewers,  September  2014   Mobile  video  viewers  very  similar  to  desktop  stats  provided.   Other
  • 21. Video Best Practices
 •  Getting around the skippable pre-roll: Mention the brand within the first 30 seconds •  Show the brand/product within the first 25% of the video for greater brand recall* •  Video Title – 1st 50 characters are most important and what show up in search •  Long vs Short form •  Natural to the influencer and their audience •  Fit for the storyline/video context •  Distribution considerations •  Rights to “cut up” video for short-form distribution •  Embed vs Direct upload (on social, your website…) *Source:  BCM  research  -­‐  Insight  Express,  2014   21  
  • 22. Video Best Practices
 •  Direct “Native” Upload ! •  Outperforms paid performance when compared to embedded YouTube link •  Auto-plays when a user scrolls past within the newsfeed ! •  Add attention-grabbing elements! •  Video designed to hook a viewer in the first few seconds that they auto-play in a feed •  Key points conveyed through words on the screen (so they can be easily understood without sound). •  Test Length! •  Test short (<1 min) versus long (1 min+) form video – every audience is different. *Sources:  BCM  research,  2014-­‐2015,  hHp://www.nyames.com/2014/09/08/technology/facebooks-­‐feeds-­‐give-­‐videos-­‐a-­‐boost.html     22   1 2 3
  • 23. Legalities Around Sponsored Videos
 23   FTC’s CLEAR AND CONSPICUOUS REQUIREMENT: PROXIMITY! Disclosure must be physically closely related to the statement or endorsement. Example: within YouTube description box (initial disclaimer visible without a user needing to click “more” to show more content) or Facebook post description. ! PROMINENCE! Disclosures must be prominent, viewable on any device, and not buried. ! CLARITY All disclosures must be made in clear, understandable language. For example, utilizing “spons” may not be clear to a user that it signifies “sponsored” or sponsored content. Source:  FTC  and  hHp://www.socialmediaexplorer.com/social-­‐media-­‐markeang/    
  • 24. Legalities
 Source:  YouTube,  Paid  Placement  Policy  and  Process,  2015   Please  review  legali6es  for  any  videos  with  YouTube  prior  to  pos6ng   Paid Placement/Integration Sponsorship Bumpers Show Title Cards with Sponsor Attribution [ in specific instances ] Sponsor Inclusion in Channel Header [ unless specifically approved ] Burned In Ads ✗   ✓ ✓ ✓ ✗   24  
  • 25. Legalities
 Partner integrates a brand or product into the editorial content (mention, usage, etc). Partner creates a piece of content specifically for a sponsor about their brand. 1 2 :05 sponsor messaging as pre, mid, or post roll. •  Standard ad buying policies apply •  Now that this format is available burned in features that mimic this format are not allowed Paid Placement / Integration! Sponsorship Bumpers! ✓ ✓   ✓   25   Please  review  legali6es  for  any  videos  with  YouTube  prior  to  publishing  
  • 26. Legalities
 Sponsor Inclusion – Channel Art! Sponsor Attribution – Show Title Cards !✓   ✓   ✓ 26   Sponsor included in channel graphics as part of title sponsorship only (e.g. Fashion Week, Grammys, Coachella, World Cup, Olympics, etc) Static or Animated 0:05s graphics card at the beginning or end of a video. •  Paid placement video with 100% SOV media Roadblock •  Title sponsorship (e.g.: Mercedes Benz Fashion Week) •  Repurposed broadcast content •  Disclosure of paid placement required by local law (text- only title card permitted) Please  review  legali6es  for  any  videos  with  YouTube  prior  to  publishing  
  • 27. Legalities
 ✗   Burn In Ads! ✗   “Burning” ad signage of any kind into partner produced content. •  Animated logo •  Branding •  Video ad •  Pre, mid or post roll 27   Please  review  legali6es  for  any  videos  with  YouTube  prior  to  publishing  
  • 28. THANK YOU. Mariana Rodriguez Senior Account Director Beeby Clark+Meyler mrodriguez@beebyclarkmeyler.com @marodcar

Notas del editor

  1. Technology has changed how consumers gather information about products and they interact with retailers. All business is small business again. Personal. Relevant, participatory
  2. Search engines, online reviews and social shopping are displacing store as category expert – consumers choose product first then store Rise of digital channels; 24/7 consumer access means purchase can occur anywhere, anytime