1. Windows 7
Customer Solution Case Study
Dutch Judiciary Supports Mobile Work Force,
Saves 15 Percent on IT with System Upgrade
Overview “We estimate our whole Future Judiciary modernization
Country or Region: Netherlands
Industry: Government—Central IT program, including the deployment of Windows 7, will
result in 15 percent lower IT support and management
Customer Profile
Based in Utrecht, Netherlands, Spir-IT costs, for a savings of about $4.26 million annually.”
(formerly ICTRO) is an agency within the
Ron Kolkman, Director, Spir-IT
Ministry of Justice that provides IT
services to the 12,500 employees of the Spir-IT—the government agency that provides IT services for the
Dutch Judiciary.
Dutch court system—sought to replace the courts’ aging and
Business Situation heterogeneous IT infrastructure with a modern one that would
The Dutch Judiciary had a heterogeneous
IT environment with aging systems, and
be easier to manage and would support advanced
locally managed court districts used communication and collaboration services. The agency also
different software for similar tasks, which
made IT management cumbersome.
wanted to support a flexible, efficient, mobile work environment
known as the New World of Work. To address these goals, Spir-
Solution
Spir-IT modernized and streamlined the
IT launched the Future Judiciary project, which includes
IT environment by upgrading hardware upgrading hardware, standardizing all client computers on
and standardizing on core Microsoft
software, including Windows 7
Windows 7 Enterprise, and deploying other core Microsoft
Enterprise. software. Now, the agency has up to 90 percent fewer priority-
Benefits
one IT system problems, and workers report improved
 Streamlines IT management, satisfaction and productivity. IT management and support costs
strengthens security
 Reduces support requirements and
are down 15 percent, saving the Dutch court system U.S.$4.26
costs million annually.
 Increases usability and productivity,
supports mobile employees
Works the way you want

2. “We chose Windows 7 Situation movement in the Netherlands known as the
Spir-IT (formerly known as ICTRO or ICT- New World of Work, which allows people
because it offers high bedrijfRechterlijkeOrganisatie) provides IT to use technology to work anytime,
oversight, support, and development anywhere—not for the purpose of having
usability and reliability as services for the judicial branch of the employees work longer hours but to help
well as advanced Ministry of Justice in the Netherlands. The them better balance work and personal
Dutch Judiciary has 12,500 employees time, increase productivity, and make their
technologies for mobility spread across 29 locations that encompass lives easier.
all the country’s district and appellate
and security…. This courts, the Supreme Court, and special Solution
version directly and cost- tribunals. To make the Dutch Judiciary TGV
modernization project a reality, in mid-
effectively supports our Although Spir-IT is a centralized support 2009, Spir-IT designed a new IT
service, much of the IT decision making has environment that would be standardized
goals.” traditionally been handled by the individual on core Microsoft software, including the
Ron Kolkman, Director, Spir-IT districts within the Dutch Judiciary. Each Windows Server 2008 R2 operating system
court could acquire hardware and software for servers and the Windows 7 Enterprise
to address local needs and processes. The operating system for client computers. “We
result was a heterogeneous IT environment chose Windows 7 because it offers high
that, over the years, had become difficult usability and reliability as well as advanced
and expensive for Spir-IT to maintain. technologies for mobility and security,”
Systems were outdated, with some running says Kolkman. “We have good experience
the Windows NT server and Windows 2000 with Windows in general, and this version
client operating systems. Indeed, many directly and cost-effectively supports our
affected computers couldn’t get software goals.”
updates because their operating systems
were so old, making them not only difficult Spir-IT selected the district court in
to manage but also at high risk for Dordrecht, with its 200 users, as a pilot
malicious software attacks. project for the new IT environment. The
project included purchasing new Dell client
In 2009, Spir-IT sought to streamline and and server computers, replacing storage
modernize the IT environment. The project, system hardware, deploying the latest
called operating systems, setting up Active
ToekomstigeGerechtelijkeVoorzieningen Directory Domain Services to centrally
(TGV or “Future Judiciary”), would not only manage identities, and consolidating and
simplify IT management but also provide a migrating applications. As part of the
foundation for cost-effective new services, deployment process, the organization used
such as video conferencing, remote access, the Microsoft Application Compatibility
and remote technical support. It would also Toolkit, the Microsoft Deployment Toolkit,
offer users a workplace computing and Microsoft System Center Configuration
experience that is more pleasant, efficient, Manager 2007 R2. The organization was
and productive. “We wanted to make a helped by two Microsoft Partner Network
great leap forward,” explains Ron Kolkman, members—Migration Match and Ordina—
Director of Spir-IT. “We envisioned being as well as Microsoft technical support staff.
able to offer employees a variety of flexible
location-independent working options.” The pilot project was completed in
Specifically, these options would support a December 2009. Throughout 2010 and
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3. “With the deployment of early 2011, Spir-IT continued to deploy Finally, the BitLocker and BitLocker To Go
Windows 7 on a district-by-district basis. drive encryption technologies in Windows 7
Windows 7, we have a About 10,000 new Dell computers were Enterprise help protect data on Spir-IT
purchased, and 2,500 existing computers computer disk drives and removable media.
modern, advanced were refurbished. Dell assisted with
operating system that hardware setup. In March 2011, all 12,500 Summarizing the deployment, Kolkman
employees were up and running on the says, “We had a very good operation,
provides a foundation latest operating system. Also, as part of a starting with the pilot project in Dordrecht
new Microsoft Volume Licensing Enterprise where we got great cooperation from
for the projects that we Agreement, Spir-IT concurrently deployed Microsoft and our other partners to solve
will undertake to support other key software in the new environment, any problems that we faced. From there,
including Microsoft Exchange Server 2007 everything went quickly and according to
our Future Judiciary for communications and Microsoft plan.”
SharePoint Server 2010 for collaboration.
vision.” Microsoft Lync Server 2010 will be Benefits
Ron Kolkman, Director, Spir-IT deployed soon to provide unified By initiating its Future Judiciary
communications. An upgrade to Microsoft modernization project and adopting the
Office Professional 2010 is planned for next latest Windows operating systems
year. organizationwide, Spir-IT was able to
streamline the IT environment, making it
Especially in the early stages of easier to manage and more secure.
deployment, Spir-IT worked with its Computers are more reliable and require
partners to consolidate and resolve fewer IT support resources, which saves the
compatibility issues with applications so Dutch Judiciary up to €3 million (U.S.$4.26
that they would work across the million) a year. Users are more productive
organization’s many districts. Through its and enjoying the benefits of the New
consolidation strategy, Spir-IT reduced the World of Work technology movement, with
total number of applications that it had to its emphasis on mobility and timesaving
support from more than 400 to 150. flexibility.
Microsoft provided much of the necessary
scripting to modify applications. Microsoft Streamlines IT Management,
Application Virtualization (App-V), part of Strengthens Security
the Microsoft Desktop Optimization Pack, Spir-IT has standardized the operating
was chosen to run about 30 percent of the system for its server and client computers,
company’s applications as App-V consolidated its applications, and
sequences that are deployed through centralized application management,
System Center Configuration Manager. resulting in a more homogeneous IT
environment that is easier to support and
While the previous environment included more secure. “The Dutch Judicary is a very
almost no web applications, the upgrade complex organization,” says Kolkman. “The
includes the Windows Internet Explorer 8 courts like to make their own IT decisions,
browser, and Spir-IT expects to deploy web so standardizing operating systems and
applications going forward because they applications was a great step.”
are typically easier to use and manage than
traditional programs. He continues, “Standardization on an up-
to-date, advanced operating system like
Windows 7 is the most important element
Works the way you want

4. “Before this upgrade in making our Future Judiciary strategy Increases Usability and Productivity,
work. It will also increase IT efficiency and Supports Mobile Employees
project, we suffered from security.” For security in particular, Kolkman The improved system reliability and higher
notes that the new environment increases uptime mean Dutch Judiciary employees
an average of 20 security through features such as BitLocker spend less time waiting on IT support and
priority-one technical to protect disk information if computers are more time working. Faster system
lost or stolen and Windows 7 Group Policy performance, application responsiveness,
problems each month … to centralize configuration management of and file searches in Windows 7 also help
the operating system and applications that employees work more efficiently.
due primarily to out-of- run on it. Also, User Account Control lets Additionally, Spir-IT has received positive
date software and users know about any major changes a feedback from users on how easy Windows
program attempts to make and asks for 7 is to learn. Employees are usually ready to
difficulty obtaining permission to proceed. start working after a single brief training
session or no training at all.
updates. Now, we have Reduces Support Requirements and
only two to three such Costs Workers also improve productivity thanks
The new standardized environment lowers to the overall environment that promotes
events.” costs in several ways, and one of the most easier communication, collaboration, and
important is through improved system document sharing. Specifically, in the new
Ron Kolkman, Director, Spir-IT
reliability. “Before this upgrade project, we environment, Dutch Judiciary workers can
suffered from an average of 20 priority-one access email, calendars, files, and other
technical problems each month, resulting in information remotely. Soon, support for
significant downtime, due primarily to out- these workers will greatly expand to include
of-date software and difficulty obtaining richer unified communications and web
updates. Now, we have only two to three conferencing through Exchange Server
such events.” 2010 and Lync Server 2010, as well as
access to expanded file-sharing and web
Because the environment is easier to applications through SharePoint Server
manage and more reliable, Spir-IT has been 2010.
able to save time and labor costs,
particularly by reducing on-site visits to “Windows 7 makes implementing mobility
geographically widespread facilities. As a and the concept of the fully mobile
result, Spir-IT has been able to cut its workplace easier,” says Kolkman. “Before,
contract staff by 30, while providing the idea of having simple, cost-effective
superior IT service and freeing up internal organizationwide video conferencing, for
labor resources to work on other projects example, would not have been practical.
and enhancements. With the deployment of Windows 7, we
have a modern, advanced operating system
Taking all the IT support, management, and that provides a foundation for the projects
labor efficiencies into account, Kolkman that we will undertake to support our
says, “We estimate our whole Future Future Judiciary vision.”
Judiciary modernization program, including
the deployment of Windows 7, will result in
15 percent lower IT support and
management costs, for a savings of about
$4.26 million annually.”
Works the way you want

5. For More Information Windows 7
For more information about Microsoft Works the way you want: Windows 7 will
products and services, call the Microsoft help your organization use information
Sales Information Center at (800) 426- technology to gain a competitive
9400. In Canada, call the Microsoft advantage in today’s new world of work.
Canada Information Centre at (877) 568- Your people will be able to be more
2495. Customers in the United States and productive anywhere. You will be able to
Canada who are deaf or hard-of-hearing support your mobile workforce with better
can reach Microsoft text telephone access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234. tools. And your IT staff will have better
Outside the 50 United States and tools and technologies for enhanced
Canada, please contact your local corporate IT security and data protection,
Microsoft subsidiary. To access and more efficient deployment and
information using the World Wide Web, management.
go to:
www.microsoft.com For more information about Windows 7, go
to:
For more information about Migration www.microsoft.com/windows/windows-7
Match products and services, call (31) 71
560 1270 (Netherlands) or visit the
website at:
www.migrationmatch.nl
For more information about Ordina
products and services, call (31) 30 663
7000 (Netherlands) or visit the website at:
www.ordina.com
For more information about Spir-IT
(formerly ICTRO) services, call (31) 30 878
7000 or visit the website of the Dutch
Judiciary and the Supreme Court of the Software and Services  Technologies
Netherlands at:  Windows 7 Enterprise − Active Directory Domain Services
www.Rechtspraak.nl  Microsoft Server Product Portfolio − BitLocker
− Windows Server 2008 R2 − BitLocker To Go
− Microsoft Exchange Server 2007
− Microsoft Lync Server 2010 Hardware
− Microsoft SharePoint Server 2010  Dell desktop and portable computers
− Microsoft System Center  Dell server computers
Configuration Manager 2007 R2
 Solutions Partners
− Microsoft Application Compatibility  Migration Match
Toolkit  Ordina
− Microsoft Deployment Toolkit
This case study is for informational purposes only.
MICROSOFT MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, IN THIS SUMMARY.
Document published June 2011